Top Remote Customer Success Jobs
As a Solutions Specialist at CrunchTime, you will support customer implementations, ensuring successful execution of data and configuration tasks. You will become an expert in using the inventory and labor management solutions, providing training to customers and optimizing product value through a consultative approach. Your role includes advocating for customer needs and collaborating with internal teams.
The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.
The Customer Success Manager in Commercial Insurance is responsible for driving retention and growth of clients, enabling successful adoption of Shift technology, collaborating with various teams, and representing the voice of the customer. This role requires deep industry knowledge in commercial lines insurance and at least 5 years of experience in the insurance industry, particularly in investigations and underwriting.
As an Enterprise Customer Success Manager, you will build and maintain relationships with enterprise customers, ensure successful onboarding, drive product adoption, represent customer needs internally, manage renewals, identify upsell opportunities, monitor customer health metrics, conduct strategic reviews, and deliver training sessions.
The Deal Desk Specialist will manage the Deal Desk function to support the sales team with deal structuring, quoting, and pricing. Responsibilities include ensuring compliance with financial controls, collaborating with finance for bookings, assisting in the customer contracting lifecycle, and training on best practices for deal fulfillment. The role requires strong analytical skills and the ability to find creative solutions to business problems.
As a Law Enforcement Response Specialist at MediaLab, you will handle legal requests and processes from law enforcement agencies, maintain records, and ensure compliance with legal standards. You will also contribute to refining internal procedures and work closely with cross-functional teams for effective communication. This role requires discretion, problem-solving skills, and the ability to handle sensitive information professionally.
The Support Specialist will provide technical assistance to computer users, acting as the main support liaison between the company and clients. Responsibilities include troubleshooting software and hardware issues, documenting interactions, and proactively ensuring client satisfaction. Strong communication and multi-tasking skills are essential.
An Implementation Specialist I will develop and implement course content, collaborate with project teams to deliver innovative materials, format content according to project specifications, and maintain course content using established systems. The role involves using various software tools and participating in project planning and problem-solving.
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The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.
The Customer Success Operations Manager executes customer-related analysis and effectively troubleshoots customer-reported issues. They support reporting and monitoring of customer satisfaction through KPI development and analysis. The role involves collaborating with internal teams, troubleshooting customer-reported issues, and communicating insights with the Customer Success team.
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