Top Remote Customer Success Jobs

Lead AI-driven transformations for pharma clients, ensuring delivery quality and growth of strategic accounts, while expanding client partnerships.

Manage post-sales relationships for public sector enterprise accounts, driving onboarding, implementation, renewals, upsell opportunities, and time-to-revenue. Coordinate technical resources, analyze customer data to increase product usage, act as escalation point, and develop strategic account plans with sales pods.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Manage the end-to-end post-sale lifecycle for HotStats clients: onboarding, adoption, retention, renewals, strategic check-ins, QBRs, and AI-assisted analytics to identify churn risk and upsell opportunities while partnering with Sales, Product, and Support.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Serve as the single point of accountability for Signature Success Plan customers in Education. Drive adoption of Sales and Service Cloud features, monitor technical health and usage metrics, advise executives, coordinate cross-functional responses to incidents, and use AI tools to automate and monitor success activities. Manage renewals, expansion, and deliverables while aligning technical and business priorities.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Provide high-quality support to prospective and current customers via chat, email, and occasional phone; onboard and train team members; create and improve training materials; resolve complex customer issues end-to-end; perform administrative insurance tasks; and collaborate across sales, security, claims, and product teams to reduce customer pain points.

Provide high-quality support to prospective and current customers via live chat, email, and phone; route and coordinate inquiries across sales, security, insurance, and claims; educate customers on Coalition products and quoting/cybersecurity platforms; perform administrative insurance functions; capture feedback and drive product and process improvements; support training and onboarding for the Customer Success team.

Own and nurture relationships for a portfolio of enterprise accounts, drive adoption, retention, and expansion, define measurable outcomes, lead renewals, coordinate cross-functional resources, surface customer insights, and maintain account health and forecasting in ChurnZero and Salesforce.

Serve as the technical lead for Cyera customers: onboard and train, design custom use cases, drive adoption and expansion, troubleshoot issues, run executive reviews, mentor team members, and influence product roadmap while traveling ~25–50% annually.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Serve as a technical customer success lead managing a portfolio of customers, driving adoption of Kong solutions, coaching through lifecycle, defining adoption plans, collaborating with Sales and Product, and becoming an SME on Kong technologies to deliver outcomes and automation.

Serve as a strategic partner to customers to drive adoption of Dennemeyer solutions, maximize value, identify growth and retention opportunities, coordinate cross-functional efforts, champion voice of the customer, analyze metrics (NPS, adoption, churn risk), and deliver measurable outcomes supporting upsell and account expansion.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Own customer onboarding and long-term success for an enterprise AI Agent SaaS. Translate customer needs into product feedback, teach customers to use the platform, and drive adoption so AI Agents become part of daily workflows.

Lead and unify a global Customer Success organization to build a scalable operating system driving onboarding, adoption, retention, expansion, and lifetime value. Own CS strategy, tooling (health scoring, automation, HubSpot CSP), metrics, forecasting, enablement, and cross-functional alignment while leveraging AI and 1-to-many models to grow outcomes without linear headcount increases.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Manage post-onboarding lifecycle for enterprise NORAM/LATAM accounts to drive adoption, retention, and expansion. Lead training, handle escalations, coordinate cross-functional resolutions, and deliver product feedback to improve customer outcomes and protect revenue.