Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
Crunchtime’s Operations Management solutions support food service operators at scale to optimize their restaurant Cost of Goods Sold while managing profitability at scale across their business. CrunchTime is looking for a Solutions Specialist to join the Professional Services team working on the inventory and labor management solutions. As a Solutions Specialist, you will begin your journey supporting implementation teams through execution of critical data and configuration tasks while taking the initiative to learn more of the customer process to eventually drive efficient implementations individually. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.
What you’ll do as a Solutions Specialist
- Provide clear and concise communication to customers around requirements
- Support customer implementation critical tasks to ensure overall success for the team and customers
- Drive successful implementation for customers by maintaining strong communication and customer service best practices
- Translate customer data into Crunchtime best practices
- Using a consultative approach, help customers optimize product value by teaching them how to leverage the solutions
- Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements
What we’re looking for
- Know basic Excel (formula entry & troubleshooting, shortcuts, data analysis, data clean-up)
- High level of English proficiency with excellent communication and presentation skills
- Organized, self-driven and process-oriented individuals who enjoy uncovering opportunities to improve efficiency, both for yourself and your customers.
- Ability to concentrate on your efforts by focusing on the most important priorities, moving quickly through issues, and driving for completion. You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver.
- Not afraid to ask for help, listen well to clients, ask the right questions, and know when more information is needed.
Nice to haves
- Project management skills
- 1-2 years experience in an implementation or onboarding role supporting a B2B SaaS product
- Experience in restaurant or other hospitality verticals
- Successful track record collaborating cross-functionally across internal teams to solve customer problems
- Experience with Monday.com, Salesforce, Google Apps
- Experience working with a distributed team
- Desirable availability to travel
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Unlimited PTO
- Paid company holidays
- Yearly team off-sites
- International and domestic travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Top Skills
What We Do
CrunchTime is the restaurant management back office solution in the hospitality industry. Over 35,000 of the world's most popular restaurants, cruise lines, and entertainment venues depend on CrunchTime to manage their food inventory and labor scheduling, lower operational costs, and create amazing experiences for their guests.
Why Work With Us
Sure, we're all about restaurant software, but we are also a company with a conscience and a strong connection to the city we love, Boston. We are restaurant tech leaders who are transforming the hospitality industry, while at the same time remaining actively involved in our community.
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