Loss Management Specialist

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $24.90-$30.38 hourly. The full Pay Range is $20.20-$35.96 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Loss Management Specialist I at BECU, you will play a crucial role in ensuring our members' financial health while contributing to the overall success of the Credit Union. Your efforts in managing collections and recovering owed funds will directly impact our community, making it a better place for everyone. You’ll help members navigate their financial challenges, reinforcing our commitment to their well-being and financial literacy.

Full-Time Schedule:

· Monday-Friday: 10:00 AM – 7:00 PM PST

Or 

· Monday-Friday: 9:00AM – 6:00 PM PST

· Rotational Saturdays: 9:00 AM – 1:00 PM PST (every 8 – 9 weeks)

WHAT YOU’LL DO:

• Engage with Members: You’ll handle collections calls with empathy, guiding members through their options while adhering to BECU's values and policies.
• Achieve Recovery Goals: Your accountability will shine as you make a specified number of calls to meet delinquency and recovery objectives.
• Analyze Accounts: You’ll evaluate member accounts to identify potential issues, taking appropriate actions to minimize delinquency and prevent losses.
• Research Contact Information: Utilizing the tools at your disposal, you’ll track down valid contact numbers and addresses for members, ensuring accurate records.
• Maintain Accurate Records: Your attention to detail will ensure that all conversations and payment arrangements are documented correctly in our systems.
• Support Team Objectives: Be ready to take on additional duties assigned by your manager, contributing to the team’s success in various capacities.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Opportunities for professional development and career advancement
• A supportive, collaborative work environment that values your input
• The chance to make a tangible difference in members’ lives
• Access to resources and tools that enhance your skills
• A culture that encourages innovation and recognizes achievements

QUALIFICATIONS:

Minimum Qualifications:

• Associate Degree or equivalent related experience required.
• Minimum one year of experience in collections, financial institution contact center, or retail banking required.

Desired Qualifications:

• Strong understanding of collections processes and best practices
• Experience with customer relationship management (CRM) systems

• A commitment to ongoing learning and personal development.
• Ability to speak persuasively and listen critically required.
• Detail-oriented, with good organizational skills required.
• Ability to prioritize multiple tasks and meet deadlines required.
• Excellent verbal and written skills to effectively communicate with members and co-workers required.
• Ability to work independently and as a team member while using discretion in decision-making and sound judgment in problem-solving required.
• Intermediate proficiency using MS Office and database software required.
• Ability to maintain a high level of confidentiality required.
• Work additional hours as necessary to accomplish objectives, goals, and projects as needed.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.