Top Remote Customer Success Jobs

Manage the full partner lifecycle with a focus on high-volume onboarding (40–50 accounts/month) and fast implementations. Map requirements, run projects, coordinate data migrations, and build partner profiles. Post-onboarding, run QBRs, drive SaaS adoption and monetization, reduce churn, and collaborate cross-functionally to improve partner retention and value.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Senior Customer Success Director managing a small portfolio (2-5) of large enterprise health system accounts in the Southeast. Drive value-based care performance (ACO REACH, MSSP), platform adoption, renewals, executive relationships, and cross-functional project execution. Coach practices, use data insights to improve outcomes, and eventually manage 1-2 CSMs. Travel up to 25%.

Own post-sale success for ~10 medium-to-enterprise provider accounts from implementation through renewal. Drive value-based care adoption, redesign clinical workflows, analyze performance data, lead executive business reviews, deliver trainings, and coordinate cross-functional teams to improve outcomes and expand accounts.

Design and deliver practical enablement programs, tools, workflows, and coaching to improve Customer Success outcomes, ramp time, adoption, and expansion readiness across a global CS organization.

Manage and grow key accounts by building relationships, driving successful product implementations, ensuring retention and renewals, coordinating cross-functional teams, and using data to monitor customer health and support strategic account decisions.

The Customer Success Manager drives growth and customer retention by promoting engagement, managing requests, and collaborating with teams to enhance satisfaction. Responsibilities include developing success plans, monitoring customer agreements, and organizing feedback initiatives.

The Customer Success Manager at Azul ensures optimal customer experiences through onboarding, regular communication, revenue growth strategies, and managing renewals while advocating for customer needs.

Manage a portfolio of ~20 mid-market and enterprise accounts to drive adoption, value, renewals, and expansion. Own onboarding, churn prevention, upsell/cross-sell, health metrics, usage analysis, and stakeholder relationships while providing product feedback and occasional technical support.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Lead client relationships and implementation for an assigned portfolio, acting as Trusted Advisor. Develop onboarding and implementation plans, mitigate risks, drive client training, forecast account metrics, build executive presentations, facilitate leadership alignment, and promote retention and growth through best practices and cross-functional team leadership.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Lead and develop a blended Customer Success and Support team of nine reps. Own day-to-day operations, coach reps, handle escalations, set goals and metrics (NPS, response times), improve processes and tooling, hire and onboard, and collaborate cross-functionally to deliver excellent creator experiences.

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.

Own strategic, portfolio-level client relationships by driving account health, retention, and NRR. Lead business reviews, maintain CRM data integrity, mitigate client issues, enable multi-threaded growth, advocate customer needs to Product and Support, and collaborate with Sales to identify upsell and expansion opportunities.

Lead engagement and growth for enterprise customers, drive adoption and retention, manage billing/administration, deliver QBRs and strategic recommendations, remove adoption roadblocks, partner with Sales/RevOps/Product for upsells and renewals, and represent customer needs internally. Travel to customer sites and events as required.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

The Senior Customer Success Specialist will drive customer onboarding and enablement for Theia, ensuring successful adoption and satisfaction while maintaining strong relationships and feedback loops.

Manage client relationships and contractor compliance accounts using platforms like Avetta, ISNetworld, and Veriforce. Serve as primary client contact, review and maintain compliance documentation, monitor account health, resolve escalations, educate clients on workflows, analyze trends for process improvements, and coordinate with offshore support and internal teams to ensure accurate records and strong compliance outcomes.

Lead Pearl's revenue-oriented Customer Success organization to own NRR, GRR, and expansion ARR. Build and scale teams and programs to drive onboarding, adoption, retention, and expansion across SMB and Enterprise, using automation, LMS, and AI tools. Partner with Sales, Product, Marketing, and Partners to improve time-to-value, NPS, and product adoption, and represent Pearl at industry events and international markets.

The Customer Success Manager at Antenna will manage critical customer relationships, ensuring engagement and growth through tailored applications of Antenna's data and products.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.