Top Remote Customer Success Jobs

Leads a regional APAC team of Customer Success Managers and owns customer retention, adoption, renewals, expansion, upsell, cross-sell, and account health across strategic SaaS customers. Coaches managers, strengthens executive relationships, improves forecasting and post-sales commercial performance, drives advocacy, and partners with Sales, Product, Support, Marketing, and Revenue Operations. The role also translates customer insights into product and service improvements and promotes AI and automation to improve customer and team outcomes.

Leads a regional APAC team of Customer Success Managers supporting strategic SaaS customers. Owns retention, renewals, adoption, expansion, upsell, cross-sell, account health, executive engagement, forecasting, and customer advocacy. Coaches managers, improves customer journeys and commercial execution, develops win-back plans, and partners with Sales, Product, Support, Marketing, and Revenue Operations. Translates customer insights into product and service improvements while promoting AI and automation to improve customer outcomes and team productivity.

Own customer onboarding, training, relationship management, technical issue resolution, retention, and success metrics across North America. Partner with sales, product, clinical, and internal teams to support remote cardiac monitoring programs, improve workflows, develop customer engagement playbooks, and influence product development. Lead customer-specific projects such as EHR integrations and travel to medical centers as needed, approximately 20%.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Serve as a strategic client partner managing a portfolio to drive adoption, retention, and renewals while building renewal playbooks, coaching CSMs, forecasting churn risk, and enabling commercial growth across the CS organization.

Manage a portfolio of client accounts as a strategic CSM while leading onboarding, migrations, and implementation best practices. Drive adoption, conduct QBRs, track success metrics, own renewals, and collaborate with Sales, Product, and Support. Develop onboarding plans, run kickoffs, deliver training, document handoffs, and create scalable processes and playbooks to improve team enablement and time-to-value.

Manage a portfolio of ~30-35 enterprise OneStream customers to drive adoption, retention, expansion, and renewals. Serve as primary customer advocate, run onboarding and business review cadences, mitigate risks, collaborate with sales and product/support teams, and mentor CSMs. Support regional metrics and up to 50% travel.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Serve as primary technical contact for enterprise customers to drive adoption of Cloudinary's image, video and DAM solutions. Manage post-sales lifecycle, monitor usage and health metrics, run business reviews and success plans, support renewals and expansions, escalate and coordinate issue resolution, and relay customer feedback to Product and Engineering.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Own client relationships and campaign health to drive enrollment and retention. Analyze performance data, coordinate cross-functional optimizations, lead client reviews, and deliver strategic, evidence-based recommendations to grow client value and retention.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Serve as the strategic customer success lead for a portfolio of large law firms, driving adoption of LexisNexis research, drafting, analytics, and AI tools. Build trusted advisor relationships, create tailored success plans, use usage and health data to remove adoption barriers, support change management, and partner cross-functionally on renewals, expansions, and product feedback to realize measurable business outcomes and retention.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Customer Success Manager at SS&C will build relationships, manage renewals, support customers, and develop success strategies.

Support Senior CSMs by providing white-glove service across hospital accounts, handling escalations, QBR prep, training, cross-sell support, reporting, and coordinating cross-functional handoffs to drive adoption, retention, and account growth.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

Manage a pooled portfolio of small-to-mid customers to drive adoption and retention. Monitor health signals, execute targeted outreach and re-engagement strategies, run virtual group engagements, design lifecycle campaigns, document interactions in CRM/CS tools, escalate complex issues, and provide consultative support to improve customer outcomes and reduce churn.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.