Top Remote Customer Success Jobs

Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

Lead technical customer success for Veeam's Securiti platform, driving onboarding, adoption, assessments, health checks, executive engagement, churn mitigation, and expansion across strategic enterprise accounts to deliver measurable data security, privacy, and AI governance outcomes.

Lead Customer Success Engineer is the primary technical owner for Securiti Data Command Center, driving onboarding, adoption, assessments, health checks, churn mitigation, and expansion across DSPM, privacy, data security, and AI governance while engaging executive stakeholders and partnering with Sales and Customer Success to realize measurable customer value for strategic enterprise accounts.

As an Associate Account Manager, you will manage key customer relationships, drive account health, execute multi-quarter plans, and partner with teams for customer success and feedback.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Lead and nurture relationships with Premier customers across a San Jose territory. Act as primary account advocate, resolve issues with cross-functional teams, conduct business reviews, develop tailored success plans, drive adoption and upsell opportunities, monitor performance metrics, and execute retention/growth strategies to maximize customer satisfaction and revenue.

Serve as primary contact for a portfolio of PEO clients, delivering payroll, platform, reporting, HR and benefits support, triaging issues, ensuring satisfaction and retention, and leveraging specialist teams for escalations.

Manage a portfolio of ~70-80 ecommerce enterprise customers, drive product adoption (AI, automation, integrations), run QBRs and renewals, monitor account health, identify churn risk, implement optimizations, collaborate with Sales/Product/Support, maintain customer data, and leverage AI tools to improve customer workflows and team processes.

Client-facing role focused on training, support, and retention for M3 MI subscribers. Deliver trainings, troubleshoot data/platform issues, build relationships, support renewals, assist onboarding, and collaborate cross-functionally to drive product adoption and client success.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

Provide Tier 1 and Tier 2 technical support for RegScale's CCM SaaS platform, troubleshoot and resolve customer issues, document cases in Salesforce and Jira, escalate complex problems, contribute to knowledge base content, support Customer Success Managers, and monitor SLA commitments. Role blends support and customer success initiatives and may require minimal travel.

Provide first-contact technical support for self-serve clients on the StackAdapt platform via phone, chat, and email. Troubleshoot application issues, analyze data for insights, maintain SLAs, develop knowledge-base content, collaborate with Sales and engineering, and pursue account retention and growth.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

As a Client Success Manager, you will ensure client satisfaction, build relationships, manage communications, and oversee service delivery while collaborating with teams to enhance client experiences and address challenges.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Lead strategy, systems, and a team of 6-8 Scaled Customer Success Managers to drive self-serve onboarding, activation, retention, and expansion at scale. Build data-backed dashboards, run metric reviews, partner with Product and Growth, launch education and automation programs, improve efficiency via content and applied AI, and hire/coach team to meet activation, expansion, and CSAT targets.

Serve as a Strategic Technology Advisor driving executive-level IT, cybersecurity, cloud, and lifecycle strategy. Proactively identify operational risks, own retention and NRR, orchestrate internal teams, and guide multi-stakeholder technology initiatives to measurable business outcomes.

Lead and grow Autura's enterprise and strategic account portfolio, build a Strategic Customer Success team, drive retention and expansion, operationalize account planning and customer health frameworks, partner cross-functionally to translate customer needs into product improvements, and represent Autura at industry events.

Manage a high-volume, pooled portfolio of post-sale K-12 clients using digital-first engagement and data to drive adoption, mitigate risk, own renewal planning, and support upsell/cross-sell while partnering with Sales and product teams.

Serve as a strategic client partner managing a portfolio to drive adoption, retention, and renewals while building renewal playbooks, coaching CSMs, forecasting churn risk, and enabling commercial growth across the CS organization.

Manage a portfolio of client accounts as a strategic CSM while leading onboarding, migrations, and implementation best practices. Drive adoption, conduct QBRs, track success metrics, own renewals, and collaborate with Sales, Product, and Support. Develop onboarding plans, run kickoffs, deliver training, document handoffs, and create scalable processes and playbooks to improve team enablement and time-to-value.

Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.