Top Remote Customer Success Jobs

Manage strategic customer relationships for a commercial insurance SaaS platform. Drive platform adoption, customer outcomes, account health, renewals, expansions, and cross-functional product feedback. Develop scalable customer success playbooks and adoption processes while addressing customer challenges and presenting solutions to business executives. Requires deep commercial P&C insurance knowledge, SaaS customer success experience, and proficiency with Salesforce, Zendesk, and Jira.

Leads customer success for a major global account while managing an enterprise CSM team. Drives product adoption, retention, renewals, expansion, executive engagement, account planning, QBRs, and escalations. Partners with Sales, Product, Engineering, and leadership to manage strategic plans, contractual commitments, KPIs, quality issues, product lifecycles, and client feedback. Mentors CSMs and promotes operational excellence and continuous improvement.

Manage a high-volume, tech-touch customer portfolio using scalable engagement, onboarding, adoption, retention, and expansion strategies. Segment accounts, develop customer value plans, automate engagement workflows in Salesforce, monitor GRR and CSQL metrics, support pipeline forecasting, and collaborate cross-functionally to improve customer experience and program performance.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Manage a portfolio of customers to drive satisfaction, retention, adoption, and measurable outcomes. Lead business reviews, provide strategic recommendations, coordinate issue resolution, guide post-implementation transitions, and partner with Sales, Product, Development, and Support. Educate customers on platform capabilities, identify operational risks, advocate for customer priorities, and support expansion opportunities while maintaining strong knowledge of Entrata’s property management platform.

Leads and develops a five-person Customer Success team serving government customers. Owns retention, renewals, expansion revenue, forecasting, customer health, executive relationships, escalations, and strategic account planning. Builds scalable customer success processes, operating models, metrics, and best practices while partnering with implementation, product, support, operations, and leadership teams. Drives customer advocacy, adoption, process improvement, and growth across VitalChek’s vital records, payments, and identity verification solutions.

Manage enterprise customer relationships for US fulfilment accounts, serving as a trusted partner across fulfilment operations and supply chain. Responsibilities include account growth, renewals, SLA and KPI management, performance reporting, onboarding, escalation resolution, change coordination, P&L oversight, and data-driven customer insights. The role collaborates with operations, technology, automation, project management, finance, and commercial teams while supporting THG Ingenuity’s expansion across the US.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Own strategic enterprise customer relationships from onboarding through renewal and expansion. Lead adoption, business reviews, account planning, technical conversations, training, health monitoring, renewals, and growth initiatives. Partner with Product, Engineering, Support, and Sales while engaging engineers, security teams, executives, and economic buyers. Translate infrastructure resilience capabilities into measurable security, recovery, compliance, and business outcomes.

Own retention and renewals for mid-market and SMB B2B SaaS customers. Manage renewal conversations for larger accounts, build scaled customer-success programs for smaller accounts, monitor health scores, identify churn risks, drive feature adoption, generate expansion and annual-conversion leads, and provide evidence-based feedback to Product. The role also requires reporting, automation-tool expertise, AI fluency, and managing a book of hundreds of accounts.

Onboard customers and guide them through audits using Rely’s multifamily diligence platform. Review leases, rent rolls, resident files, and property data; explain discrepancies and findings; support acquisition diligence, audits, and transitions; provide day-to-day customer assistance; and collaborate with product teams to turn feedback into improvements and scalable customer-success practices.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage a portfolio of customer accounts, serving as the primary relationship owner and trusted advisor. Drive contract renewals, platform adoption, customer success plans, health check-ins, retention, and upsell opportunities. Monitor customer outcomes, resolve concerns, gather feedback, and coordinate with sales, support, product, and engineering teams. The role requires familiarity with cloud security, SaaS, AWS, Azure, Google Cloud, customer success tools, and AI tools, with 10% travel.

Manage a high-volume portfolio of core accounts, driving retention, platform adoption, customer satisfaction, and proactive engagement. Monitor account health, address issues before renewal risks emerge, coordinate with Sales on expansion opportunities, and collaborate with Finance, Support, and Product to resolve concerns and improve customer processes.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Own strategic SaaS client relationships from onboarding through renewal, driving retention, adoption, value realization, and expansion. Lead executive business reviews, uncover client needs, manage contracts and customer projects, translate business requirements into technical solutions, mitigate risks, provide training, and coordinate issue resolution. The role requires strong analytical, communication, project-management, and relationship-building skills, plus experience in CPG foodservice or food-away-from-home manufacturing. Trade promotion and ERP, TPM, or BI experience are preferred.

Manage enterprise and mid-market customer relationships, develop success plans, address issues, answer technical and non-technical questions, and provide strategic recommendations that improve subscription retention, revenue, and customer experience. Collaborate with Sales, Operations, Product, and Customer Success teams while managing expectations, timelines, risks, and deliverables in a remote-first startup environment.

Manage value realization, adoption, customer health, and strategic growth for large lending-industry customers. Lead business reviews using performance benchmarks, develop account and enablement plans, guide adoption of AI agents, coordinate internal teams, manage recovery plans, and identify expansion opportunities. Serve as an executive advisor across mortgage, home equity, and consumer lending operations.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Leads end-to-end implementation of clinical software across healthcare organizations, managing project plans, stakeholder engagement, requirements gathering, workflow analysis, EHR integrations, training, risks, documentation, and transition to Customer Success. Serves as the primary customer contact while coordinating technical and clinical teams to drive adoption, successful go-live, and continuous improvement.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive software adoption, engagement, retention, and measurable business outcomes through success plans, training, usage analysis, change management, and ROI narratives. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customer needs, and identify upsell opportunities. Success is measured through retention, time to value, product utilization, satisfaction, and expansion revenue.

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive adoption, engagement, retention, and measurable business outcomes through success plans, training, usage analysis, change management, and ROI storytelling. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customer needs, identify expansion opportunities, and improve customer satisfaction and product utilization.

Manage enterprise and mid-market customer relationships throughout onboarding, adoption, renewal, and expansion. Develop success plans, deliver training, monitor account health and usage, drive workflow transformation, resolve issues, present ROI cases, identify expansion opportunities, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Support, and global teams to improve retention, satisfaction, product adoption, and revenue.