Top Remote Customer Success Jobs

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Customer Success Manager at SS&C will build relationships, manage renewals, support customers, and develop success strategies.

Support Senior CSMs by providing white-glove service across hospital accounts, handling escalations, QBR prep, training, cross-sell support, reporting, and coordinating cross-functional handoffs to drive adoption, retention, and account growth.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

Manage a pooled portfolio of small-to-mid customers to drive adoption and retention. Monitor health signals, execute targeted outreach and re-engagement strategies, run virtual group engagements, design lifecycle campaigns, document interactions in CRM/CS tools, escalate complex issues, and provide consultative support to improve customer outcomes and reduce churn.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

Own a book of IDW customers to drive growth, engagement, retention and renewals. Act as primary customer contact, run demos/webinars/enrollment events, negotiate renewals, coordinate cross-functional teams, monitor program performance, resolve issues, and identify expansion opportunities.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Lead and coach a team of 5-7 Customer Success Managers while managing a personal portfolio of strategic accounts. Drive renewals, retention, upsells, and long-term growth through consultative engagement. Build scalable onboarding and success processes, define KPIs and dashboards, partner with Sales and Product, and translate customer insights into product and strategy recommendations.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Serve as a strategic liaison across Sales, Professional Services, Product, and customers to scope, quote, and manage complex engagements. Drive quote-to-order fulfillment, draft SOWs, manage projects, resolve issues, identify upsell opportunities, document processes, and ensure timely, high-quality deliverables and customer satisfaction.

Serve as primary operational and relationship contact for assigned employee benefits clients. Drive proactive outreach, manage implementations and renewals, coordinate vendors and internal teams, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver strategic support to maximize retention and client advocacy.

Serve as primary client contact for employee benefits clients: manage relationships, ensure smooth implementations and renewals, coordinate vendors, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver proactive strategic support to drive retention.

Serve as the technical post-sales contact for enterprise customers: drive adoption of JetBrains products, manage technical account relationships, advise on architecture and tooling, advocate customer needs to product and support teams, recommend enhancements, support product evaluations, and collaborate with sales to grow accounts. Requires travel (~25%) and bilingual English with Portuguese and/or Spanish.

Serve as the technical point of contact for enterprise accounts, driving adoption of JetBrains products, advising on architecture and tooling, advocating customer needs to product and support teams, enabling account expansion with Sales, and delivering product demonstrations and technical guidance. Travel roughly 25% required.

Serve as the primary consultative partner for a complex portfolio of financial institution clients using Alkami's Data & Marketing solution. Drive strategy, analyze usage and campaign results, deliver QBRs, build success plans, maintain multi-threaded relationships, identify upsell opportunities, coordinate internal stakeholders, and ensure retention and measurable ROI. Travel up to 25%.

Manage customer relationships for CloudSource from implementation through post-go-live. Serve as customer advocate, drive product adoption, troubleshoot integrations, communicate new features, analyze usage trends, collaborate with cross-functional teams, and act as escalation point to maximize customer value and visibility.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.