Top Remote Customer Support Specialist Jobs

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

This role involves addressing customer inquiries across various channels, resolving issues, preventing churn, documenting cases, and collaborating with teams to enhance service workflows.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

The Customer Support Specialist assists customers with inquiries, resolves booking issues, processes payments, and ensures a positive travel experience, while maintaining strong communication and problem-solving skills.

The Customer Support Specialist provides exceptional service and support to guests, managing inquiries, reservations, and issues primarily via phone and email, with a focus on customer satisfaction and problem resolution.

The Customer Support Specialist provides support for customer inquiries and issues related to bookings, ensuring a positive experience through effective communication and problem-solving.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

The Customer Support Specialist ensures client onboarding and support, resolving issues, and providing product knowledge to enhance client satisfaction.

Serve as the first contact for families via phone and email, triage issues, manage straightforward mentor rematches end-to-end, resolve and explain billing disputes, maintain HubSpot records, and route complex cases to appropriate teams while using AI tools and templates to work efficiently.

Provide real-time support and 1:1 training to dental practices, troubleshoot billing/insurance and technical issues, escalate to engineering, document feedback, and improve training materials while using AI tools to enhance workflows. Requires set ET hours including weekends.

As a Customer Support Specialist, you'll resolve customer queries, troubleshoot technical issues, manage user content, and ensure user satisfaction while maintaining quality standards in a remote setting.

Provide frontline technical support for a B2B SaaS product: triage and reproduce issues, run SQL queries, monitor Zendesk SLAs, collaborate with Engineering/Product, and communicate clear, jargon-free updates to clients while documenting recurring problems.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

Provide Tier 1 support for a suite of SaaS products via phone, email, chat and ticketing. Troubleshoot and resolve customer issues, escalate bugs to development, contribute to knowledge base content, and collaborate cross-functionally to improve support processes and customer outcomes.

Handle incoming phone and email inquiries, coordinate bookings and follow-ups, maintain accurate patient records, process administrative paperwork, and support daily clinic operations while providing professional, courteous service.

The Customer Support Specialist will develop analytics methodologies, perform data analysis using SQL and Python, create dashboards, and support project delivery in the energy sector.

Provide phone, email, and chat technical support for HealthStream products; troubleshoot and diagnose issues; document and escalate defects to development; participate in testing releases; collaborate cross-functionally to improve customer experience; suggest product enhancements; adhere to security policies and work a flexible 8-hour shift covering 7 AM–7 PM CST.

Own and resolve escalated customer support cases for HealthStream products, document interactions in Salesforce, collaborate with cross-functional teams and vendors, communicate resolutions to customers, and pursue ongoing product and technical training. Adhere to security policies and travel up to 15% for customer or company needs.

Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.