Top Remote Customer Support Specialist Jobs

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Provide empathetic, professional customer support in a fast-paced call center. Manage high volumes of inbound calls, resolve issues, de-escalate difficult interactions, maintain confidentiality, collaborate with teammates, and work independently while applying strong soft skills and reliability.

Provide empathetic, technical support for Arts People via tickets, chat, and phone. Troubleshoot ticketing, database, and patron workflows; document and escalate bugs; use Zendesk, Jira, and AI tools to research trends and improve processes while meeting KPIs.

Support contracts team by managing RFPs/tenders for North America, maintain contract repository, coordinate pricing incentives and payments, ensure accurate documentation in Quest and SharePoint, track submissions and deadlines, maintain standard responses, review customer terms, and collaborate with internal divisions to respond timely.

Provide expert payroll support for founders using Mercurys payroll platform: resolve pay runs, direct deposit, garnishments, onboarding, tax filing corrections, and off-cycle payments. Diagnose urgent issues, translate complex regulatory concepts to customers, create help content and playbooks, escalate bugs, and improve internal tooling and processes to scale support.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

Provide phone, email, and chat support for ACT Innovations SaaS platforms (Paracelsus, DCCM); troubleshoot software, printer/analyzer connectivity, and workflows; remotely access customer systems; document tickets; escalate complex issues; assist with QA, release notes, knowledge base, and occasional onboarding or travel.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

This role involves addressing customer inquiries across various channels, resolving issues, preventing churn, documenting cases, and collaborating with teams to enhance service workflows.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

The Customer Support Specialist assists customers with inquiries, resolves booking issues, processes payments, and ensures a positive travel experience, while maintaining strong communication and problem-solving skills.

The Customer Support Specialist provides exceptional service and support to guests, managing inquiries, reservations, and issues primarily via phone and email, with a focus on customer satisfaction and problem resolution.

The Customer Support Specialist provides support for customer inquiries and issues related to bookings, ensuring a positive experience through effective communication and problem-solving.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

The Customer Support Specialist ensures client onboarding and support, resolving issues, and providing product knowledge to enhance client satisfaction.

Serve as the first contact for families via phone and email, triage issues, manage straightforward mentor rematches end-to-end, resolve and explain billing disputes, maintain HubSpot records, and route complex cases to appropriate teams while using AI tools and templates to work efficiently.

Provide real-time support and 1:1 training to dental practices, troubleshoot billing/insurance and technical issues, escalate to engineering, document feedback, and improve training materials while using AI tools to enhance workflows. Requires set ET hours including weekends.

As a Customer Support Specialist, you'll resolve customer queries, troubleshoot technical issues, manage user content, and ensure user satisfaction while maintaining quality standards in a remote setting.

Provide frontline technical support for a B2B SaaS product: triage and reproduce issues, run SQL queries, monitor Zendesk SLAs, collaborate with Engineering/Product, and communicate clear, jargon-free updates to clients while documenting recurring problems.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.