Top Remote Customer Support Specialist Jobs

Provide technical, front-line customer support and onboarding for Heartflow's web-based medical software. Troubleshoot issues, manage cases and knowledge base, deliver documentation and customer feedback into CRM, assist sales and production, and support account adoption and satisfaction metrics. May require on-call and weekend coverage after training.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Lead front-line support across chat, email, and video; diagnose and resolve complex technical issues; surface patterns for process and knowledge base improvements; collaborate with Sales, Product, and Customer Success; contribute to tooling, workflows, and scaling support operations.

Provide responsive customer support via email, chat, and community channels; learn product SKUs, inventory, and fulfillment flows; track shipments, handle returns, and coordinate with warehouses and logistics partners; and improve support workflows, FAQs, and documentation.

Provide multilingual customer support via email, chat, and community channels; track shipments, handle returns, and resolve order issues by coordinating with fulfillment partners; learn product SKUs and fulfillment flows; improve support workflows, documentation, and FAQs; participate in initial hands-on warehouse training.

Provide remote customer support via phone, text, chat, and email; resolve customer and driver issues; report technical problems and feedback to engineering and management; maintain satisfaction and collaborate with internal teams. Must be tech-savvy and able to work full-time, including possible nights and weekends.

Serve as first point of contact for law-firm clients, delivering phone/email/chat support, troubleshooting software issues, tracking cases to resolution, using CRM and support tools, escalating as needed, documenting interactions, and gathering customer feedback to improve products and meet KPIs.

Provide customer support via chat, email, and phone for an e-filing platform; troubleshoot issues, de-escalate customers, contribute feedback to improve materials and processes, meet performance goals, and collaborate with team members while adhering to schedules and company policies.

Provide first-line customer support for FlightBridge users: answer calls/emails, resolve booking and ticketing issues (using Sabre GDS), coordinate with airlines/vendors, escalate technical issues, assist onboarding/integrations, maintain CRM records, create templates/scripts, perform QA testing for fixes, and adhere to SLAs.

Provide timely, professional responses to borrower servicing inquiries in a call center. Resolve loan and escrow issues, process payments and payoffs, assist with web portal setup, maintain loan records, and meet department SLAs with high customer satisfaction.

Provide empathetic first-line support to patients and providers via phone, email, and chat. Manage appointment and platform inquiries, resolve issues, coordinate with internal teams, maintain accurate interaction records, and protect patient confidentiality and data privacy.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

The Customer Support Specialist assists guests with bookings, resolves issues, manages inquiries via phone and email, and enhances customer experiences while ensuring adherence to company policies.

Provide advanced technical escalation support for Sentrycs solutions across North America: troubleshoot software-hardware, networking and RF issues; perform root cause analysis; collaborate with R&D/Product/Field teams; support remote deployments; analyze logs and network traffic; create documentation and participate in validation and continuous improvement.

Provide day-to-day customer support via phone and email: respond to high-priority requests, give order status updates, support implementations, process returns, facilitate order completion, and coordinate with internal teams to meet customer needs and resolve issues.

Provide technical customer support and troubleshooting for a healthcare patient-journey SaaS, handle bug escalation and data requests, support product implementations, translate technical issues for engineering, and improve documentation and processes while serving as the voice of the customer.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

As a Customer Support Specialist, you'll provide exceptional support to truckers, communicate in both English and Spanish, troubleshoot issues, and thrive in a high-call environment.

Own member inquiries end-to-end via email, live chat, and occasional phone. Triage and resolve tickets, verify accounts securely, coordinate with operations and suppliers, maintain canned responses, and surface recurring issues to improve processes.

Develop and deliver training programs and e-learning for electron microscopy and analytical instruments. Create learning paths, deliver classroom and virtual instruction, work with cross-functional teams, track progress via skills-passport, and travel to deliver training and customer support.

Provide front-line customer support via high-volume inbound and outbound calls: answer inquiries, process enrollments, troubleshoot products, identify retention/upsell opportunities, and complete required training and certifications. Maintain empathy, accuracy in data entry, and a confidential home workspace.

Provide onboarding and ongoing support for SMB customers using the bookkeeping platform: run live video onboarding, troubleshoot bookkeeping questions via chat and email, maintain accurate customer notes, collaborate across teams, and proactively exceed partner and customer expectations.

Serve as primary operations contact for telecom customers, managing orders, inventory, contracts, trouble tickets, escalations, billing, and project coordinating moves/adds/changes/disconnects; troubleshoot with carriers and maintain positive customer relationships.

Provide first-line customer support via email, phone, and chat; troubleshoot product issues, log incidents, monitor social media complaints, relay feedback to Product/Sales/Marketing, and assist in training junior reps.

Serve as first point of contact for software-related questions and help desk tickets, troubleshoot and document issues in the CRM, escalate complex problems, prepare support reports, liaise with sales on promotional materials, and collaborate with management to ensure product direction.