Top Remote Customer Support Specialist Jobs

Provide first-line customer support via email, phone, and chat; troubleshoot product issues, log incidents, monitor social media complaints, relay feedback to Product/Sales/Marketing, and assist in training junior reps.

Serve as first point of contact for software-related questions and help desk tickets, troubleshoot and document issues in the CRM, escalate complex problems, prepare support reports, liaise with sales on promotional materials, and collaborate with management to ensure product direction.

As a Technical Customer Support Specialist, you'll support enterprise customers with our API and ElevenAgents platform, diagnosing issues, communicating solutions, and providing ongoing technical assistance in English and Mandarin.

Provide specialized technical support for bioinformatics, precision medicine, and workflow automation products. Troubleshoot complex technical and functional issues, document interactions, create knowledge base content, collaborate cross-functionally, mentor junior staff, and support continuous improvement and escalation reduction.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Provide empathetic, professional customer support in a fast-paced call center. Manage high volumes of inbound calls, resolve issues, de-escalate difficult interactions, maintain confidentiality, collaborate with teammates, and work independently while applying strong soft skills and reliability.

Provide empathetic, technical support for Arts People via tickets, chat, and phone. Troubleshoot ticketing, database, and patron workflows; document and escalate bugs; use Zendesk, Jira, and AI tools to research trends and improve processes while meeting KPIs.

Support contracts team by managing RFPs/tenders for North America, maintain contract repository, coordinate pricing incentives and payments, ensure accurate documentation in Quest and SharePoint, track submissions and deadlines, maintain standard responses, review customer terms, and collaborate with internal divisions to respond timely.

Provide expert payroll support for founders using Mercurys payroll platform: resolve pay runs, direct deposit, garnishments, onboarding, tax filing corrections, and off-cycle payments. Diagnose urgent issues, translate complex regulatory concepts to customers, create help content and playbooks, escalate bugs, and improve internal tooling and processes to scale support.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

This role involves addressing customer inquiries across various channels, resolving issues, preventing churn, documenting cases, and collaborating with teams to enhance service workflows.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

The Customer Support Specialist assists customers with inquiries, resolves booking issues, processes payments, and ensures a positive travel experience, while maintaining strong communication and problem-solving skills.

The Customer Support Specialist provides exceptional service and support to guests, managing inquiries, reservations, and issues primarily via phone and email, with a focus on customer satisfaction and problem resolution.

The Customer Support Specialist provides support for customer inquiries and issues related to bookings, ensuring a positive experience through effective communication and problem-solving.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

The Customer Support Specialist ensures client onboarding and support, resolving issues, and providing product knowledge to enhance client satisfaction.

Serve as the first contact for families via phone and email, triage issues, manage straightforward mentor rematches end-to-end, resolve and explain billing disputes, maintain HubSpot records, and route complex cases to appropriate teams while using AI tools and templates to work efficiently.

Provide real-time support and 1:1 training to dental practices, troubleshoot billing/insurance and technical issues, escalate to engineering, document feedback, and improve training materials while using AI tools to enhance workflows. Requires set ET hours including weekends.

As a Customer Support Specialist, you'll resolve customer queries, troubleshoot technical issues, manage user content, and ensure user satisfaction while maintaining quality standards in a remote setting.