Top Remote Customer Support Specialist Jobs

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, communicates solutions clearly, and collaborates cross-functionally to improve the customer experience. The role requires technical support experience, strong communication and problem-solving skills, familiarity with Microsoft operating systems, Salesforce, and Microsoft Teams, and flexible weekday schedule coverage.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Provides phone, email, chat, and online support for software products, orders, billing, invoices, and troubleshooting issues. Logs and tracks customer contacts, meets service-level agreements, escalates complex problems, delivers user guidance and training, and identifies process and system improvements. Requires strong communication, problem-solving, multitasking, customer service, Microsoft Office, Salesforce, and software-learning skills. Rotating shifts and extended periods of sitting are required.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Respond to customer inquiries, provide information about services and project processes, coordinate follow-ups, schedule appointments, maintain accurate records, collect documentation, and route technical concerns to engineers or managers. The role requires professional communication, organization, confidentiality, independent work, and effective use of email, Microsoft Office, and company systems. It may be performed remotely.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and spoken English and Italian and involves a nine-month renewable contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and support process improvements in a multicultural environment.

Provides Tier 2 technical support for MC&FP digital platforms by troubleshooting complex web, authentication, search, and user workflow issues. Reproduces errors, analyzes root causes, documents incidents in ITSM tools, coordinates escalations, supports outage triage, updates knowledge-base materials, and communicates resolutions to users. The role also validates platform changes, identifies recurring issues, and recommends service improvements. It is fully remote but requires an active Secret clearance supported by a Tier 3 investigation and ITIL Foundation certification.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payments, refunds, billing inquiries, complaints, and in-travel issues. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains travel product knowledge. The role requires strong communication, problem-solving, organization, empathy, adaptability, and availability for varied shifts in a remote Australian work environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, disruptions, and in-travel assistance. Coordinates with internal teams and external travel partners, documents interactions in the CRM, maintains product knowledge, and identifies opportunities to improve guest experiences. The role requires strong communication, empathy, organization, problem-solving, and flexibility for varied shifts in a remote environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel support. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains detailed product knowledge. The role requires strong customer service, problem-solving, organization, communication, adaptability, and flexibility for varied shifts in a remote contact-center environment.

Provides frontline support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel disruptions. Coordinates with internal teams and external travel partners, documents interactions in the CRM, communicates alternatives, and maintains product knowledge. The role requires strong communication, empathy, organization, problem-solving, attention to detail, and flexibility for varied shifts in a remote contact-center environment.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

As a Customer Support Specialist, you'll provide exceptional support to truckers, communicate in both English and Spanish, troubleshoot issues, and thrive in a high-call environment.