Top Remote Customer Support Specialist Jobs
As a Customer Service Representative, you will provide empathetic support to customers facing roadside emergencies, assess situations, communicate effectively, and solve issues calmly while multitasking with web systems.
Provide empathetic customer support during roadside emergencies, guiding customers through challenges such as towing, flat tires, lock-outs, and jumpstarts. Utilize effective communication and problem-solving skills to enhance customer experience and ensure timely service solutions.
As a Customer Support Specialist, you will provide support for MealSuite's food service management applications, assisting users via phone, chat, and email. You'll handle inquiries about software and hardware, guide users through troubleshooting steps, track support tickets, and report any system issues to the product team. Strong communication and a customer-centric attitude are essential.
As a Customer Support Specialist at EngagedMD, you'll provide exceptional service to users, troubleshoot issues, support product implementation, and collect feedback to improve the platform. This entry-level role requires strong communication and organizational skills to manage customer relationships and enhance their experience with the EngagedMD application.
Lead and grow the Customer Support team, ensuring best-in-class support for the digital experience and virtual events SaaS platform. Responsibilities include team management, customer escalation coordination, performance evaluation, and collaboration with Product & Engineering teams to enhance customer satisfaction.
The Customer Support Associate provides focused assistance, handles inquiries via calls, chats, and emails, collaborates with the team to enhance customer experience, identifies pain points, advocates for customers, and proactively seeks process improvements.
Lead and grow the Customer Support team to ensure a best-in-class customer experience for a digital experience and virtual events SaaS platform, managing support requests, team performance, and cultivating relationships across departments.
As a Client Support Specialist at Ontic, you will engage directly with clients, manage support tickets, resolve issues, and improve documentation. You will work across teams to enhance client experiences while reporting on metrics related to client inquiries. Technical aptitude and communication skills are essential in this proactive role.
The Customer Support Associate will handle inbound communications, assist clients with inquiries, process endorsement requests, maintain organized records, and manage policy changes while ensuring client satisfaction and compliance with policies.
The Senior Customer Support Associate at Guidebook provides expert support for clients using the mobile app builder, focusing on customer success and technical guidance. Responsibilities include managing inquiries, conducting workshops, collaborating on app builds, and analyzing feedback to improve processes.
As a Client Support Specialist, you will be the primary contact for clients, providing expert support, addressing their needs, and enhancing their experience with Sportradar's products and services. The role involves handling client communications, problem-solving, and maintaining high customer satisfaction.
The Customer Support Technical Specialist (Bilingual - French) at Geotab provides one-call resolution for product inquiries, offers technical assistance through various channels, and collaborates with internal teams to enhance customer experience and loyalty. Responsibilities include troubleshooting devices and maintaining high customer satisfaction by resolving issues effectively.
The Customer Support Specialist provides virtual assistance to callers, specifically addressing concerns related to fraud. Responsibilities include utilizing a computer to access information, following documented processes, communicating effectively with customers, and overcoming challenges in customer interactions. Flexibility in work hours is essential, as well as the ability to work independently in a remote setting.
The Customer Support Technical Specialist (Bilingual - Spanish) provides technical assistance to customers through various channels, focusing on resolving issues efficiently and enhancing customer loyalty. This role includes troubleshooting GO devices, collaborating with internal teams, and contributing to documentation while maintaining a high level of customer satisfaction.
As a Software Support Specialist I, you will provide exceptional client support for our EMR users, documenting and resolving issues while maintaining high-quality service and client satisfaction. You will troubleshoot software applications, manage inbound calls, and collaborate across teams to ensure effective resolution of technical issues.
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The Customer Support Lead will oversee Tier 1 support agents, managing daily operations, resolving client escalations, and improving service quality. The role also focuses on team leadership and coaching, enhancing workflows, and conducting performance analysis.
The Customer Support Representative at WorkRamp will troubleshoot issues, assist customers via chat and email, and collaborate with product and engineering teams. Responsibilities include maintaining support ticketing systems, communicating technical concepts, and ensuring SLA response times are met. This role is pivotal in enhancing customer experience and providing feedback for product improvement.
As a Customer Support Representative, you will assist customers with billing inquiries, troubleshoot issues, access customer records, and recommend solutions, while using various tools. Your goal is to provide exceptional support and ensure customer satisfaction.
As a Customer Support Representative at Parsley Health, you will provide high-quality service to members via email, SMS, and phone. Responsibilities include onboarding calls, managing cancellations, assisting with inquiries about the program, and working closely with clinical and sales departments to ensure member satisfaction.
The Customer Support Representative will provide excellent customer service by resolving questions through various channels and collaborating with internal teams to improve support processes and workflows. Responsibilities include mastering the AcuityMD application, creating help center articles, and maintaining the internal knowledge base.
The Customer Support Representative will be responsible for providing technical support and training to customers, managing inbound ticket queues and phone calls, maintaining the customer knowledge base, advocating for customer needs, and implementing processes to enhance team scalability.
The Digital Support Specialist at Nymbus provides support for clients by monitoring applications and managing customer inquiries through various channels. This role involves solving issues, performing account maintenance, and ensuring compliance with Service Level Agreements, all while delivering excellent customer service in a remote contact center environment.
As an L2 Support Representative, you will enhance customer satisfaction by resolving escalated tickets, assisting the L1 support team, and providing expert assistance on property management platforms. Responsibilities include monitoring support channels, developing documentation, and measuring support trends to ensure exceptional customer experiences.
The Client Support Specialist at Lyra Health will manage billing inquiries and support clients in resolving their queries. This role involves collaborating with various teams, following up on claims, troubleshooting billing issues, and ensuring clients are informed about their billing statuses.
The Client Support Specialist acts as the main contact for clients, ensuring effective communication between various divisions, analyzing program health, and advocating for client satisfaction. Responsibilities include reporting, analytics, and maintaining client relationships to enhance operational practices.
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