Top Remote Customer Support Specialist Jobs

Provides first-line customer support for SaaS products through phone, chat, and email. Responsibilities include troubleshooting software issues, documenting and escalating tickets in Zendesk, verifying bugs, supporting assigned products as a subject matter expert, meeting SLAs, updating documentation, gathering feedback, collaborating with product and development teams through Jira, and contributing to process improvements.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payments, refunds, billing inquiries, complaints, and in-travel issues. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains travel product knowledge. The role requires strong communication, problem-solving, organization, empathy, adaptability, and availability for varied shifts in a remote Australian work environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, disruptions, and in-travel assistance. Coordinates with internal teams and external travel partners, documents interactions in the CRM, maintains product knowledge, and identifies opportunities to improve guest experiences. The role requires strong communication, empathy, organization, problem-solving, and flexibility for varied shifts in a remote environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel support. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains detailed product knowledge. The role requires strong customer service, problem-solving, organization, communication, adaptability, and flexibility for varied shifts in a remote contact-center environment.

Provides frontline support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel disruptions. Coordinates with internal teams and external travel partners, documents interactions in the CRM, communicates alternatives, and maintains product knowledge. The role requires strong communication, empathy, organization, problem-solving, attention to detail, and flexibility for varied shifts in a remote contact-center environment.

Provide frontline SaaS customer support through tickets, phone, and live chat; answer product questions, troubleshoot and document technical issues, meet SLAs, lead user training, complete site configuration projects, and support implementation and retention teams. The role also develops documentation, maintains customer satisfaction, and improves support workflows.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

Own escalated Tier 2 customer support cases through resolution, advocating for customers and coordinating with internal teams and vendor partners. Responsibilities include documenting interactions and resolutions in Salesforce or other customer databases, communicating progress, escalating issues, participating in cross-functional product discussions, identifying support improvements, and maintaining product and technical knowledge through ongoing training.

Provide bilingual English and Spanish customer support by handling inbound calls about credit memberships, services, and products. Educate consumers about credit bureau processes, assist with correction requests, identify and route support needs, advocate for solutions, and resolve escalated issues. The role is remote but requires residence within 45–60 minutes of Experian’s Allen, Texas office.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

Provide technical support and troubleshooting for OPENLANE customers using the platform. Document interactions in Salesforce, educate customers on best practices, escalate complex issues, create training materials, identify product improvements, and maintain product and industry knowledge to ensure customer satisfaction and issue resolution.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Provide level 1 technical support for Clubessential websites: troubleshoot front-end layout, styling, content, navigation, permissions, integrations; use HTML/CSS and basic SQL/reporting to investigate data issues; communicate solutions via phone/email/chat; document work in CRM; escalate to higher-level teams when needed; maintain product knowledge.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Provides technical customer support by responding to service queries and telephone requests, including after-hours coverage. Plans, manages, and performs customer system version upgrades both onsite and remotely. Participates in rotating on-call support during evenings, weekends, and holidays, while completing tasks assigned by the Director of Operations.

Handle inbound and outbound customer calls, resolve questions with professionalism and empathy, enter and maintain accurate customer records, provide follow-up support, and meet performance goals. Work remotely with flexible scheduling and required workstation equipment for certification.

As a Customer Support Specialist, you'll provide exceptional support to truckers, communicate in both English and Spanish, troubleshoot issues, and thrive in a high-call environment.

Provide exceptional customer support via email, chat, and phone; own issues end-to-end including diagnosis, resolution, and escalation; recreate and troubleshoot scenarios in test environments; deliver tailored solutions and meet productivity, satisfaction, and reliability goals.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.