Top Remote Customer Support Specialist Jobs

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

This role involves addressing customer inquiries across various channels, resolving issues, preventing churn, documenting cases, and collaborating with teams to enhance service workflows.

Provide technical assistance to B2B customers via phone, email, and chat; troubleshoot product issues; build product and industry expertise; collaborate with Customer Success, Product, and Engineering; document processes; advocate customer feedback; and contribute to cross-functional projects and team learning.

The Customer Support Specialist assists customers with inquiries, resolves booking issues, processes payments, and ensures a positive travel experience, while maintaining strong communication and problem-solving skills.

The Customer Support Specialist provides exceptional service and support to guests, managing inquiries, reservations, and issues primarily via phone and email, with a focus on customer satisfaction and problem resolution.

The Customer Support Specialist provides support for customer inquiries and issues related to bookings, ensuring a positive experience through effective communication and problem-solving.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Guide new customers through onboarding, answer questions via email/chat, create and maintain knowledge base articles, liaise with internal teams to improve materials, identify common issues, and ensure a smooth customer experience.

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.

Own and resolve advanced Financial Edge NXT customer cases, triage defects and incidents, file defect tickets, mentor and coach peers, create and improve Knowledgebase content, support triage meetings and assist leadership on initiatives to improve support quality and reduce time-to-close for complex issues.

Serve as first point of contact for HR-related client inquiries via phone, email, chat and service cases. Resolve low-complexity payroll, benefits and HR issues, document interactions in Salesforce, triage/escalate complex cases, meet KPIs, and deliver empathetic, timely customer service in a contact-center environment.

Serve as first point of contact for client inquiries via phone, email, chat and service cases, resolving low-complexity payroll, benefits and HR issues, documenting interactions in Salesforce, triaging/escalating complex cases, meeting contact-center KPIs, and delivering accurate, empathetic customer service.

Serve as the first point of contact for client and employee HR inquiries via phone, email, chat and cases. Resolve low-complexity payroll, benefits and HR issues, triage/ escalate complex matters, document interactions in Salesforce, meet KPIs, and deliver empathetic, accurate customer service in a contact-center environment.

Serve as first point of contact for client inquiries via phone, email, and chat on payroll, benefits, and HR topics. Resolve low-complexity issues, triage/escalate complex cases, document interactions in Salesforce, manage cases to resolution, and meet contact-center KPIs focused on first-contact resolution and customer satisfaction.

Serve as the first point of contact for client and employee HR inquiries via phone, email, chat, and cases. Resolve low-complexity payroll, benefits, and HR issues, document interactions in Salesforce, triage/escalate complex cases, meet KPI targets, and deliver empathetic, accurate customer service in a contact-center environment.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Support customers with inquiries and technical troubleshooting for revenue management tools, ensure system performance, and enhance customer experience through collaboration and documentation.