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Top Remote Customer Support Specialist Jobs
The Support Representative will address client needs by answering calls, responding to inquiries through various communication channels, and providing solutions or escalating issues as necessary. They will build relationships with users, utilize CRM tools effectively, and ensure high-quality customer service while adhering to company policies.
As a Customer Support Representative at vFairs, you will assist customers through their document processing journey, providing personalized support via phone and Zoom. You will educate potential customers about products, build relationships, conduct market research, and collaborate with teams to enhance customer engagement and boost company revenue.
Lead and grow the Customer Support team to ensure a best-in-class customer experience for a digital experience and virtual events SaaS platform, managing support requests, team performance, and cultivating relationships across departments.
As a Product Support Representative, you will provide technical and product support to clients via email, phone, and chat. Responsibilities include troubleshooting issues, documenting customer interactions, collaborating with internal teams, and enhancing customer experiences with the SafeSend product suite.
As a Customer Support Executive at Exness, you will provide excellent service to clients through various communication channels including live chat, phone, and email. You will troubleshoot issues, navigate multiple programs, and handle document verification, all while aiming to meet quarterly KPI targets and maintain a positive company image.
The Technical Support Specialist will troubleshoot technical problems via phone and Zendesk, create FAQs, and document product issues while maintaining excellent communication with customers. They will collaborate with the team to improve product functionality and enhance the overall customer experience.
The Performance Support Specialist assists in resolving customer complaints, maintaining complaint tracking systems, and reaching out to members. They provide support to internal and external business partners, make recommendations for process improvements, and manage inquiries from various departments. This role requires excellent customer service skills and the ability to multitask efficiently.
The Product Support Specialist at Datacor is responsible for providing assistance and troubleshooting support for the ERP system. This role includes educating clients on system functionality, resolving inquiries, maintaining communication regarding service requests, and collaborating with other teams to improve service quality and prevent incidents. Documenting support tickets and participating in process reviews are also key responsibilities.
As a Product Support Specialist at Canvs AI, you will provide technical customer support, implement the company’s products, facilitate communication between product and engineering teams, and coach junior staff. Your role is crucial for client satisfaction and retention, requiring a strong understanding of the products and effective troubleshooting skills.
As a Carbon Technical Partner, you will manage customer support for Carbon’s innovative products, resolving technical issues while ensuring exceptional customer experiences. You’ll serve as the main contact for assigned customers, conduct training, diagnose issues, and communicate effectively across teams. The role requires flexibility and adaptability to meet customer needs amid a fast-paced environment, with up to 30% travel expected for training.
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.
The Customer Experience Team Lead will manage the customer support team, focusing on performance metrics, team productivity, and client inquiries. Responsibilities include handling escalated issues, developing training programs, and identifying process improvements to enhance customer experience for owned brands.
Product Support Specialists assist clients with support inquiries, troubleshoot technical issues, and contribute to a knowledge base while providing excellent customer service. They collaborate with various departments and become experts on the Subsplash platform through continuous learning.
As a Client Support Specialist at Charlie Health, you will facilitate client and family support post-admission, handle inquiries via calls and texts, coordinate care with internal teams, improve client attendance, and manage scheduling while meeting performance KPIs.
As a Customer Support Agent, you will respond to customer inquiries, resolve issues, provide product information, guide troubleshooting processes, document interactions in the CRM, and maintain customer satisfaction. Staying updated on product knowledge is essential.
The Support Representative assists customers with technical support via phone and email, leveraging various tools and processes to solve their problems effectively. This role is pivotal in maintaining customer satisfaction and provides a pathway for career advancement within the company.
The Customer Experience Specialist is responsible for managing the collection of outstanding accounts receivable, ensuring a positive customer journey, mentoring team members, and adhering to compliance standards. This role requires effective communication and negotiation skills to resolve delinquencies and promote customer loyalty.
As a Technical Customer Support Representative, you will identify and resolve customer issues related to computer software and hardware, provide support through email, chat, and phone, and ensure proper documentation of the resolutions. You will stay updated on product and system information and collaborate with team members for efficient problem-solving.
The Specialist, RCM Support is responsible for client support, addressing and resolving RCM-related issues, documenting cases, and contributing to knowledge management. The role includes managing client inquiries through multiple communication channels and ensuring service quality by adhering to SLAs.
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