Key Responsibilities
- Provide exceptional customer support through chat, email and phone.
- Assist Renters and Managers with applications.
- Resolve customer issues efficiently while maintaining a focus on the overall user experience.
- Explain complex topics in clear and concise language.
- Share feedback actively and participate in team discussions to improve processes and customer experiences.
- Follow Service Level Agreements (SLAs) and established processes to ensure consistent and reliable support.
- Be flexible and adapt to changing needs and priorities within the team.
- Be upfront and ask questions when unsure to ensure accurate and effective support.
Qualifications
- 1-3 years of Customer Support experience.
- Passionate about engaging with customers daily.
- Service-oriented mindset with a genuine enjoyment of technology.
- Excellent problem-solving abilities and a creative, proactive approach.
- Ability to switch tasks quickly while maintaining focus on larger goals.
- Strong organizational skills and the ability to build valued customer relationships.
- Ambitious, eager to learn, and committed to personal skill improvement.
- Comfortable sharing feedback and participating actively in team discussions.
- Enjoys speaking up and contributing ideas for improvement.
- Proactive in asking questions to clarify uncertainties and ensure the best customer support.
- Must reside in the United States of America.
Technical Acumen
- Comfortable using technology to support customers.
- Expertise supporting and troubleshooting software.
- Ability to provide feedback on technical issues, process improvements and procedures.
- Ability to explain concepts in an easy-to-understand manner.
Preferred Skills
- Experience in a start-up working environment.
- Experience with Intercom, Guru, Jira, FullStory.
- Knowledge of the multi-family residential rental process or lease underwriting.
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What We Do
VERO offers a game-changing technology that eliminates application fraud and automates residential applicant screening and leasing. The platform enables lead to lease in less than 1 day, delivering renters, owners, and operators with unprecedented efficiency. VERO's patent-pending technology verifies critical applicant metrics which results in a quick leasing decision, VERO's modern leasing infrastructure helps customers track and close more deals for more income with less headache.
VERO’s success is predicated on its ability to use powerful financial technology to transform the antiquated – and historically painful — apartment leasing process into a frictionless experience that is as efficient and mobile-friendly as online shopping. The company’s diverse team of engineers, designers and real estate experts have combined operational real estate expertise with next-generation technology to develop a platform that brings peace of mind to renters and increases rental income for owners and operators.
By implementing VERO’s advanced financial technology, landlords, property management firms and brokers are able to provide a truly mobile solution for submitting an application and signing a lease, while reducing the amount of time it takes to turn a lead into a renter by more than 99 percent relative to the market leader.
