Top Remote Customer Success Jobs

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and improve customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Manages a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, coordinating cross-functional resolution, supporting retention and growth, and improving customer success processes.

Owns customer outcomes and value realization across strategic enterprise accounts. Manages the full customer lifecycle, including onboarding, adoption, renewals, and expansion, while leading QBRs and executive discussions. Coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to resolve issues and ensure measurable outcomes. Supports retention and expansion, develops success plans, identifies risks, improves Customer Success processes, contributes to playbooks, and mentors team members.

Manage a B2B technology customer portfolio, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and maximize customer value. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer experience improvements and success methodologies.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Leads GM Energy’s customer success and experience strategy across products, channels, partners, and the customer lifecycle. Defines customer journeys, KPIs, scalable engagement and resolution processes, and CX transformation initiatives. Advocates for customer needs across cross-functional teams, oversees launch readiness and platform improvements, manages escalations, develops executive relationships, and builds a high-performing customer success organization.

Lead adoption, implementation, deployment, and configuration of the Armis platform for platinum-level customers. Advise technical and executive stakeholders on security use cases, platform utilization, and value realization. Build trusted customer relationships, advocate internally, coordinate cross-functional teams, support integrations, and identify growth opportunities. Serve as a technical subject matter expert while partnering with Product, Engineering, Support, Sales, and Training teams. Travel may be required up to 20–25% per quarter.

Drive adoption of Atlassian's AI platform (Rovo) by discovering high-impact use cases, co-designing and building custom agents, configuring connectors, and deploying solutions to production. Run workshops, enable customers, collaborate with account and product teams, and measure adoption outcomes to expand AI use across enterprise workflows.

Own post-sales commercial performance, retention, expansion, adoption, and value realization across high-value US manufacturing accounts. Serve as a strategic advisor to CIOs and senior IT leaders, translate business priorities into ServiceNow roadmaps, lead complex transformations, drive AI consumption, manage customer health metrics, and coordinate Sales, Delivery, Product, and other cross-functional teams. Build executive relationships, communicate data-driven value narratives, mitigate renewal risk, and represent customer feedback in product planning.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Leads regional customer success portfolio performance, ARR attainment, adoption, retention, and expansion. Manages account planning, risk reviews, customer feedback, onboarding standards, executive business reviews, and value realization. Mentors Technical CSMs, develops team enablement, coordinates cross-functional initiatives, standardizes secure network and architecture practices, and adapts customer strategies for regulated industries including healthcare and the public sector.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Leads a Customer Resilience team supporting enterprise accounts throughout onboarding, adoption, growth, renewal, and escalations. Responsibilities include hiring, coaching, performance management, account strategy, customer health oversight, renewal and adoption targets, process improvement, cross-functional collaboration, executive escalation management, and reporting portfolio metrics to senior leadership.

Owns the post-sales customer lifecycle for enterprise accounts, including onboarding, adoption, success planning, renewals, escalation management, executive communication, and customer advocacy. The role coordinates cross-functional teams, monitors customer environments and trends, drives product usage and time to value, develops recommendations and RCA documents, and proactively improves customer satisfaction, retention, and growth.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Manage a portfolio of 8–10 strategic enterprise customers, drive adoption, renewals, and expansion, engage executives (CIO/CISO), build multi-year success plans, identify and mitigate renewal risk, coordinate cross-functional teams, and deliver measurable business outcomes and executive-level reviews.