Top Remote Customer Success Jobs

Owns post-sale relationships for strategic ServiceNow customers, advising C-suite stakeholders, driving platform adoption, retention, expansion, and customer satisfaction. Leads complex transformations, governance, risk mitigation, value management, and executive communications. Partners with sales, delivery, and customer success teams to identify opportunities, resolve escalations, improve outcomes, and shape product evolution. Mentors internal teams and guides customers in responsible AI adoption and workflow optimization.

Leads a team of Customer Success Managers responsible for customer relationships, retention, satisfaction, account health, renewals, and expansion. Develops customer success playbooks, coaches team members, manages strategic account risks and escalations, partners with Sales and other departments, and hires and develops employees. Requires approximately 25% travel for client visits.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Owns value realization, adoption, retention, renewal readiness, and expansion strategy for a portfolio of primarily law firm customers. Builds impact plans, leads business value reviews, develops champion networks, coordinates cross-functional adoption programs, and translates customer insights into measurable outcomes. The role requires trusted stakeholder management, data-driven health monitoring, value communication, and collaboration with account, product, support, engineering, training, channel, and marketing teams.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Owns strategic post-sale relationships with major U.S. Federal customers, advising C-suite stakeholders on ServiceNow platform value, adoption, transformation, retention, and expansion. Leads complex multi-workstream programs, governance, risk mitigation, change management, and executive communications. Partners with Sales, Delivery, and Customer Success teams to identify services opportunities, resolve escalations, improve satisfaction, and prevent churn while mentoring internal teams and guiding responsible AI adoption.

Leads Customer Success, Deployments, and Support for an enterprise healthcare software company. Owns customer retention, net revenue retention, adoption, ROI, delivery speed, executive relationships, and expansion. Builds scalable post-sales strategy, processes, leadership structure, and talent systems while partnering with Product, Engineering, and Growth. Requires extensive enterprise implementation experience, healthcare understanding, and 40–50% customer-site travel.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Leads a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, and expansion while overseeing lifecycle execution, risk mitigation, executive engagement, and escalations. Establishes scalable customer success practices, playbooks, metrics, and operating rhythms, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to improve customer experience and business results.

Leads and develops a Customer Success team supporting complex enterprise technology customers. Drives value realization, adoption, retention, renewals, and expansion through success planning, executive engagement, portfolio oversight, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering.

Leads and develops a Customer Success team serving complex enterprise technology customers. Drives customer outcomes, value realization, retention, renewals, expansion, lifecycle execution, risk mitigation, and executive engagement. Establishes scalable success practices, playbooks, operating rhythms, and metrics while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering teams. Acts as a senior escalation point and ensures customer portfolios remain aligned with business goals and long-term technology transformation initiatives.

Leads and develops a Customer Success team serving complex enterprise technology customers. Drives customer outcomes, value realization, adoption, retention, renewals, and expansion across managed services and cloud portfolios. Establishes success practices, monitors customer health and risk, oversees lifecycle execution, supports executive engagements, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer insights and performance data to improve processes, scalability, and customer experience.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Leads and develops a Customer Success team supporting strategic enterprise customers in complex managed-services and cloud environments. Drives customer outcomes, value realization, retention, renewals, adoption, and expansion. Establishes success practices, health monitoring, lifecycle processes, and operating cadences while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. Serves as a senior escalation point, leads executive customer engagements, and improves Customer Success scalability and performance.

Leads adoption, implementation, deployment, and configuration of the Armis platform for strategic customers. Advises technical and executive stakeholders on security use cases, platform utilization, and value realization. Builds trusted customer relationships, advocates internally, coordinates cross-functional teams, manages integrations, and identifies growth opportunities. Requires strong technical expertise in network engineering, security environments, service delivery, and technical account management, with hands-on platform guidance and up to 20–25% travel.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.