Top Remote Jobs in Cleveland, OH

Provide high-touch executive support to the VP of Engineering: manage complex calendars, meetings, travel, and communications; coordinate cross-functional initiatives and projects; prepare briefings and presentations; track decisions and action items; improve operational processes and systems; partner with CTO Chief of Staff and other leaders to drive organizational effectiveness in a distributed, fast-moving engineering organization.

Own and maintain training and documentation for BPO partners and internal support teams. Build LMS courses, author Zendesk Help Center articles and macros, run content audits, perform skill-gap analyses using support metrics, coordinate with internal teams, and deliver live training and onboarding to improve agent and AI-assisted support performance.

Lead end-to-end administration and governance of global sales commission programs, manage a small team, own the ICM system and ETL integrations, ensure SOX-compliant processes, validate calculations and payouts, resolve disputes, and partner cross-functionally with Sales Operations, Finance, Payroll, HR, and Audit to maintain accurate, timely commission payments.

Design and deliver Salesforce technical solutions and integrations. Lead technical workshops, create solution designs, specifications and user stories, implement Apex, Visualforce and LWC, integrate Salesforce with external systems via SOAP/REST and ETL tools, mentor teams, and ensure on-time, on-budget delivery and customer success.

Consult with clients to design, configure, and implement Salesforce solutions. Lead requirements workshops, translate needs into user stories, manage integrations, migrations, UAT, training, and oversee development teams. Emphasizes governance, technical debt management, deployment tooling, and ensuring ongoing client success.

Lead a team managing employee benefits and leave programs (FMLA, ADA, COBRA, state leaves), ensure regulatory compliance, oversee vendor relationships, improve processes and HR systems (Workday), handle escalated cases, and coordinate with HR, payroll, legal, and finance to deliver timely, accurate, and compassionate service.

Serve as a strategic finance business partner focused on revenue: drive growth initiatives, lead payor negotiation strategies, build advanced financial models and automated reporting (Power BI/PowerQuery), manage chargemaster and revenue cycle analytics, monitor CMS/Medicare impacts, and translate financial insights into cross-functional executive decisions.

Manage and grow Intermedia channel partner relationships to drive resale of cloud communications services. Prospect, present solutions, meet sales targets, support pre- and post-sale processes, and collaborate across internal teams for partner enablement and onboarding.

Sell Intermedia cloud communications services through channel partners; prospect and present solutions, manage partners through pre- and post-sales, meet monthly sales goals, protect partner/customer churn, and support onboarding and cross-functional escalation.

Provide commercial and corporate legal support for a fast-growing fintech: negotiate and draft contracts, translate legal terms for internal partners, advise on regulatory/compliance issues, integrate legal workflows into product and go-to-market activities, and steward vendor and partner relationships.

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Support resource planning and technician scheduling across a region to meet SLAs. Assist with technician availability, shift planning, schedule updates in ADP and Gantt systems, incident management support, cost control, and special projects under guidance.

Own product telemetry, maintain dbt models in Snowflake, support self-service reporting and NLP queries, drive product insights from user and retention data, and monitor Airbyte syncs to ensure data quality.