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Top Remote Customer Success Jobs in Cleveland, OH

898+ Job Results
8 Hours Ago
United States
Remote
452 Employees
Junior
452 Employees
Junior
Fintech • Financial Services
As an Account Specialist II at Forward Financing, you will manage a portfolio of SMB customers, helping them establish payment plans and providing empathetic customer service. You will engage in negotiations, document account statuses in Salesforce, and strive to achieve monthly payment recovery goals.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+64 More
10 Hours Ago
U.S.A.
Remote
1,165 Employees
Entry level
1,165 Employees
Entry level
HR Tech • Payments • Professional Services • Software
Provide expert-level customer support to small business customers, assist with inquiries related to HR matters, benefits, and payroll, maintain product expertise, and ensure a positive customer experience.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+52 More
10 Hours Ago
United States
Remote
4,500 Employees
82K-82K Annually
Junior
4,500 Employees
82K-82K Annually
Junior
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Customer Success Manager II will engage with SMB customers to drive business success through targeted communication and collaboration, focusing on activating and adopting the Toast product suite. Responsibilities include conducting demo sessions, developing strategies to resolve customer issues, leveraging data for decision making, and managing customer relationships.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+72 More

Featured Jobs

12 Hours Ago
USA
Remote
1,700 Employees
144K-160K Annually
Senior level
1,700 Employees
144K-160K Annually
Senior level
Cloud • Edtech • Information Technology • Software
The Senior Customer Success Manager engages with customers to improve platform application and achieve business outcomes. They build strong relationships, ensure customer satisfaction, drive renewals, and proactively manage the customer lifecycle using various tools to report on client health and usage. Their role includes anticipating needs, inspiring change, and supporting global enterprise clients.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+74 More
12 Hours Ago
USA
Remote
1,700 Employees
475K Annually
Expert/Leader
1,700 Employees
475K Annually
Expert/Leader
Cloud • Edtech • Information Technology • Software
The EVP of Customer Success and Services at Pluralsight is responsible for leading the organization's growth by developing customer success strategies, enhancing customer satisfaction, and optimizing support processes. This role involves building global teams and systems to maximize customer value and drive revenue growth, while collaborating with various departments to improve the overall customer journey.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+74 More
12 Hours Ago
USA
Remote
1,700 Employees
108K-120K Annually
Senior level
1,700 Employees
108K-120K Annually
Senior level
Cloud • Edtech • Information Technology • Software
The Customer Success Manager (CSM) engages and retains customers, helping them leverage the platform to achieve business outcomes. The role focuses on building strong relationships, driving renewals, and addressing customer needs proactively throughout the lifecycle. The CSM measures customer experience and product utilization while inspiring change to ensure mutual success and growth.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+74 More
12 Hours Ago
2 Locations
Remote
Hybrid
2,461 Employees
75K-140K Annually
Entry level
2,461 Employees
75K-140K Annually
Entry level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager is responsible for ensuring client satisfaction and building long-term relationships with SLED client accounts. This role involves coaching clients on SailPoint's solutions, monitoring account performance, providing strategic updates, and identifying opportunities for product usage expansion.
Top Benefits:
401-K
401-K Matching
Company Outings
+53 More
12 Hours Ago
United States
Remote
5,300 Employees
Mid level
5,300 Employees
Mid level
Digital Media • Gaming • Information Technology • Software • Sports • eSports • Big Data Analytics
As a VIP Host at DraftKings, you will manage relationships with engaged players, ensuring a high-quality player experience and achieving performance targets. Responsibilities include analyzing player feedback, executing VIP strategies, and promoting brand loyalty through effective engagement and service delivery.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+54 More
12 Hours Ago
United States
Remote
5,300 Employees
Mid level
5,300 Employees
Mid level
Digital Media • Gaming • Information Technology • Software • Sports • eSports • Big Data Analytics
As a VIP Host, you will cultivate relationships with highly engaged Players, execute the VIP engagement strategy, re-engage inactive users, manage a promotional budget, and provide feedback for platform improvements.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+54 More
12 Hours Ago
United States
Remote
5,300 Employees
Mid level
5,300 Employees
Mid level
Digital Media • Gaming • Information Technology • Software • Sports • eSports • Big Data Analytics
As a VIP Host, you will build relationships with VIP Players, execute DraftKings' VIP engagement strategy, meet performance targets, and improve platform feedback. This role requires analysis of player behavior, assisting in reactivation efforts, and distributing promotional budgets.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+54 More
12 Hours Ago
USA
Remote
10,000 Employees
105K-160K Annually
Mid level
10,000 Employees
105K-160K Annually
Mid level
Cloud • Information Technology • Sales • Security • Cybersecurity
As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+47 More
12 Hours Ago
7 Locations
Remote
2,800 Employees
74K-118K Annually
Senior level
2,800 Employees
74K-118K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
As a Senior Customer Success Manager at Workiva, you'll manage the customer lifecycle to ensure ROI from the Workiva platform, drive adoption, develop relationships with key stakeholders, consult on best practices, and advocate for customers internally. The role involves identifying risks, managing communication, and achieving revenue retention targets.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+54 More
12 Hours Ago
USA
Remote
143 Employees
Entry level
143 Employees
Entry level
Edtech
The Teaching Assistant will support students in Quantitative Reasoning courses, working with a group of 30-40 students online. Responsibilities include mentoring, grading, leading discussions, and hosting office hours, requiring a commitment of 8-10 hours per week.
Top Benefits:
401-K
401-K Matching
Company Equity
+14 More
14 Hours Ago
USA
Remote
105 Employees
Senior level
105 Employees
Senior level
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Analytics
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+53 More
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