Top Remote Customer Success Jobs in Cleveland, OH

The Senior Customer Success Manager engages with customers to improve platform application and achieve business outcomes. They build strong relationships, ensure customer satisfaction, drive renewals, and proactively manage the customer lifecycle using various tools to report on client health and usage. Their role includes anticipating needs, inspiring change, and supporting global enterprise clients.

The EVP of Customer Success and Services at Pluralsight is responsible for leading the organization's growth by developing customer success strategies, enhancing customer satisfaction, and optimizing support processes. This role involves building global teams and systems to maximize customer value and drive revenue growth, while collaborating with various departments to improve the overall customer journey.

The Customer Success Manager (CSM) engages and retains customers, helping them leverage the platform to achieve business outcomes. The role focuses on building strong relationships, driving renewals, and addressing customer needs proactively throughout the lifecycle. The CSM measures customer experience and product utilization while inspiring change to ensure mutual success and growth.

The Customer Success Manager is responsible for ensuring client satisfaction and building long-term relationships with SLED client accounts. This role involves coaching clients on SailPoint's solutions, monitoring account performance, providing strategic updates, and identifying opportunities for product usage expansion.

As a VIP Host at DraftKings, you will manage relationships with engaged players, ensuring a high-quality player experience and achieving performance targets. Responsibilities include analyzing player feedback, executing VIP strategies, and promoting brand loyalty through effective engagement and service delivery.

As a VIP Host, you will cultivate relationships with highly engaged Players, execute the VIP engagement strategy, re-engage inactive users, manage a promotional budget, and provide feedback for platform improvements.

As a VIP Host, you will build relationships with VIP Players, execute DraftKings' VIP engagement strategy, meet performance targets, and improve platform feedback. This role requires analysis of player behavior, assisting in reactivation efforts, and distributing promotional budgets.

As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.

As a Senior Customer Success Manager at Workiva, you'll manage the customer lifecycle to ensure ROI from the Workiva platform, drive adoption, develop relationships with key stakeholders, consult on best practices, and advocate for customers internally. The role involves identifying risks, managing communication, and achieving revenue retention targets.

The Teaching Assistant will support students in Quantitative Reasoning courses, working with a group of 30-40 students online. Responsibilities include mentoring, grading, leading discussions, and hosting office hours, requiring a commitment of 8-10 hours per week.

The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.