Customer Success Account Manager - Digital

Posted 2 Days Ago
Easy Apply
Hiring Remotely in United States
Remote or Hybrid
73K-98K Annually
Junior
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Build for the real world.
The Role
Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.
Summary Generated by Built In

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About this role:

Renewals are the core of a SaaS company's revenue stream. The Commercial Account Manager position will focus on the achievement of renewal targets for Samsara’s Commercial accounts. This role is responsible for ensuring your customers are set up for success while maximizing the financial results for Samsara. For each deal, this means minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, passing findings and insights back to the business, and closing 36-month renewal deals.

This is a remote role open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if: 

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
  • You enjoy working at high velocity: 
  • You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
  • You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

  • Own 60+ renewals per quarter from end-to-end and exceed sales targets
  • Follow a structured scenario-based forecasting methodology 
  • Engage with customers to identify and mitigate renewal risk and drive platform adoption at scale
  • Work cross-functionally with sales teams to solve problems and ensure a successful, smooth renewal
  • Contribute to an exceptional team environment that motivates the team to perform at its best
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

  • 2+ years of full cycle closing sales experience, ideally working with mid-sized businesses in a high transaction environment
  • A track record of consistent quota over-achievement
  • Comfort with a rapidly changing, high-growth environment
  • Empathy for customers and team members
  • Highly organized
  • Strong communication and presentation skills
  • Familiarity with Salesforce

The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary
$72,888—$98,000 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Skills Required

  • 2+ years of full-cycle closing sales experience, ideally with mid-sized businesses in a high-transaction environment
  • Track record of consistent quota over-achievement
  • Comfort working in a rapidly changing, high-growth environment
  • Empathy for customers and team members
  • Highly organized
  • Strong communication and presentation skills
  • Familiarity with Salesforce

What the Team is Saying

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Leo Leyva
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Matt Rogers
Megan Beveridge
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Leo Leyva
Kelli Litchfield
Bailey Stanley
Bailey Stanley
Setahrae Javanbakht
Alex Kane
Patrick Barragán
John Mills
Dustin Fultz

Samsara Compensation & Benefits Highlights

  • Healthcare Strength — Health coverage is viewed as robust, with comprehensive medical, dental, and vision plans plus access to Modern Health and a company‑funded HSA for those enrolled in a high‑deductible plan. Employee medical premiums are described as fully covered in some offerings, contributing to strong perceived value.
  • Retirement Support — Retirement benefits include a 401(k) with an employer match on contributions each paycheck. This predictable contribution adds clear, ongoing value to total compensation.
  • Parental & Family Support — Family support is emphasized through paid parental leave, fertility and adoption assistance via Carrot, and guided resources like Cleo. These programs complement core insurance to support a range of family needs.

Samsara Insights

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The Company
HQ: San Francisco, CA
4,000 Employees
Year Founded: 2015

What We Do

Samsara (NYSE: IOT) is the pioneer of the Connected Operations® Platform, which is an open platform that connects the people, devices, and systems of some of the world’s most complex operations, allowing them to develop actionable insights and improve their operations. With tens of thousands of customers across North America and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across industries in transportation, construction, wholesale and retail trade, field services, logistics, manufacturing, utilities and energy, government, healthcare and education, food and beverage, and others. The company's mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

Why Work With Us

Do the most meaningful work of your career—saving lives, keeping communities running, and transforming the industries that power the global economy. At Samsara, we build AI-powered technology for the people who keep the world running—making essential work safer, smarter, and more sustainable.

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Samsara Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQSan Francisco, CA
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Amsterdam, NL
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Atlanta, GA
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Bengaluru, Karnataka
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London, GB
Germany
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Paris, FR
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Warsaw, PL
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