Top Customer Success Jobs in Portland, ME

Manage a portfolio of enterprise Keeper Security customers to drive adoption, renewals, upsells and expansions. Build relationships with senior and C-level contacts, conduct QBRs, troubleshoot technical issues, advise on security best practices, negotiate contracts, and collaborate cross-functionally to deliver customer value and meet revenue quotas.

Manage a book of 15-20 enterprise accounts, drive adoption and renewal, analyze customer usage, and foster strong relationships to enhance customer success.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Lead strategic enterprise customer relationships to drive adoption, retention, expansion, and measurable business outcomes. Act as trusted advisor to executive stakeholders, create and execute success plans, run executive reviews, influence customer roadmaps, coordinate cross-functional teams, mitigate risk, and drive process and operational improvements while mentoring peers and advocating for customers.

Serve as post-sale trusted advisor owning onboarding through expansion, driving product adoption, reducing churn, forecasting growth, executing success plans, running QBRs, coordinating cross-functional teams, and using customer data and generative AI to deliver measurable outcomes and revenue expansion.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

Own day-to-day management of a key client account. Serve as primary contact, keep projects and timelines on track, monitor campaign performance, identify trends, escalate issues, maintain account documentation, and learn performance marketing and affiliate channels.

Lead and develop a Customer Success team to maximize retention, satisfaction, and account growth. Execute and evolve CS strategy, manage KPIs and processes, collaborate with Sales/Marketing/Product, act as strategic advisor to enterprise accounts, scale operational tools and automation, and drive upsell/cross-sell through proactive account health management.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Lead customer engagements and analytics projects to ensure clients maximize solutions' value. Collaborate with teams for continuous improvement and manage project delivery. Build strong customer relationships and communicate data insights effectively.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.

As a Customer Success Manager, you will advise customers on using TENEX's MDR platform, ensuring engagement, satisfaction, and success while managing risks and driving product improvements.

As a Customer Success Manager, you'll drive customer adoption, engagement, and retention on our AI-powered platform, and ensure customer satisfaction through onboarding and ongoing support.

The Senior Customer Success Manager will build long-term relationships with customers, guide them from onboarding to renewal, monitor account health, and advocate for customer needs within the company.