What You’ll Do
- Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
- Bridge implementation to launch by configuring platforms and training users
- Lead regular client meetings and health reviews
- Respond to client inquiries with enthusiasm and precision, exceeding SLAs
- Capture insights and feedback to support product enhancements
- Represent our brand at conferences, campus visits, and webinars
- Cultivate client champions for case studies and community engagement
- Maintain meticulous records in Salesforce and Vitally
- Embrace coaching and continuously deepen your product and industry knowledge
- Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
- Proactively identify churn risk, and produce and execute success plans
Who You Are
- 2+ years of experience in customer success or service within B2B SaaS
- Tech-savvy and quick to master new platforms
- Clear communicator who loves solving problems creatively
- Professional, empathetic, and detail-oriented
- Adaptable and energized by change
- Familiarity with CORE ELMS or CORE CompMS (a plus)
- Experience in healthcare, tech, or higher ed (bonus!)
- Project management skills and CRM experience (extra points!)
- Bachelor’s degree required
Perks & Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
Top Skills
What We Do
As higher education’s first Career Access Platform™, PeopleGrove is a smart career network that recommends Mentorship, Networking, Career Exploration, and the Job Connections that together effectively build the social capital learners need to succeed.
Unlike other student success tools and alumni engagement software, PeopleGrove is lifelong career support that’s smart, personal, and helpful even to those without a network, experience, or clear starting point.
Established in 2015, PeopleGrove set out to build the most helpful network ever created because we believe career fulfillment is a right every single person should have. To date, we've helped millions of learners on their career journeys:
- 1+ million connections
- 96% retention rate
- 20+ million users
- 60% of US News Top 100 Universities
- 5/5 average rating from user interactions
- 450+ customers served
PeopleGrove is proudly part of The Riverside Company portfolio of companies. With their partnership, we are a transformational organization that prides itself on building an environment where curiosity is rewarded and the unknown is embraced.
Places to go. People to be.
