Top Customer Success Jobs in Portland, ME
The Senior Customer Success Manager is responsible for ensuring customer satisfaction and retention by driving the adoption of the company's software, developing account expansion strategies, consulting with customers, renewing contracts, onboarding new customers, and creating feedback loops with product management.
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The Customer Success Manager guides SMB customers through best practices, helping them maximize their investment in security and privacy. They foster long-term relationships, focusing on customer retention and adoption goals while managing customer communications and lifecycle engagement. The role involves proactive customer support, follow-ups, and contributing to team performance metrics.
The Senior Platform Specialist supports athenaOne applications by managing issues, leading projects, and customizing software for clinical staff. They provide training, maintain documentation, and ensure efficient use of EHR systems while collaborating with stakeholders and enhancing platform standards.
The Referral Quality and Training Specialist develops and conducts training programs for new and existing employees. They also perform quality audits, track learning progress through a Learning Management System, analyze data, and ensure adherence to quality standards in the referral process.
The Senior Compensation & Rewards Specialist designs and administers corporate rewards programs, conducts cost analyses, facilitates compensation reviews, and evaluates proposals for reward programs. Collaborating with HR and business leaders, the role includes developing compensation plans and managing pay structures, ensuring compliance with regulations, and preparing communication materials to inform on compensation strategies.
As a Client Onboarding Specialist at RepeatMD, you will drive customer onboarding, guide clients through personalized experiences, conduct engaging training sessions, and provide strategic insights to enhance business growth. You'll also champion client success stories and collaborate with teams to enhance the onboarding process.
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As a Demand Optimization Specialist, you will analyze and enhance lead generation efforts, optimize marketing strategies, and collaborate with Business Development Representatives. You will track KPIs, conduct market research, and utilize marketing automation tools to drive new business opportunities and support the BDR team.
The Senior Customer Success Manager is responsible for managing client partnerships, optimizing the use and value of PointClickCare’s solutions, and driving engagement at the C-level. This role includes building client relationships, facilitating reviews, and collaborating with teams to ensure revenue growth and customer retention.
As an Integrations Specialist, you'll lead ERP integrations and provide technical support to customers, ensuring smooth onboarding experiences. You'll manage documentation, oversee a support team, and continuously improve integration processes while collaborating with Product and Engineering teams.
The Supervisor of Client Engagement oversees and manages a team of Client Engagement Specialists, provides training and performance evaluations, resolves complex client issues, analyzes workflows for improvements, and prepares reports for senior management.
Top Companies in Portland, ME Hiring Customer Success Roles
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