Top Senior Customer Success Jobs in Orlando, FL

The Director of Customer Success will manage client relationships, oversee healthcare analytics, and lead project delivery for self-insured employers, focusing on cost containment solutions and actionable insights.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

The Senior Customer Success Manager will lead post-sales engagements for enterprise customers, driving onboarding, support, and customer advocacy while ensuring successful outcomes and product adoption.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Manage enterprise customer lifecycle from onboarding to offboarding, build cross-organizational relationships, drive adoption and value, analyse health data to reduce churn, advocate for customers internally, and identify upsell opportunities.