Top Operations Jobs

The Business Operations Manager II leads cross-functional business initiatives within Direct Sales, leveraging AI tools for efficiency and translating complex data for decision-making.

Lead and develop a team of field service technicians to ensure customer satisfaction. Oversee training, coaching, on-site inspections, fleet maintenance, safety compliance, and escalated issue resolution while working hands-on to improve performance.

The Operations Manager oversees a specific business office, ensuring high-quality service, managing employee performance, and maintaining safety and budget standards. Responsibilities include fleet management, inventory control, reporting, and employee development, while fostering an inclusive environment.

Lead and develop a field technician team to ensure customer satisfaction. Coach, train, inspect quality and safety, manage fleet maintenance, address escalations, and work hands-on to improve performance.

Handle back-to-back inbound customer service and technical support calls about billing, programming, and troubleshooting. Promote products and services, engage diverse customers, resolve issues, and follow company processes. Role starts on-site full-time with paid training and possible hybrid schedule after 60 days.

Lead 5G NOC incident lifecycle management, oversee troubleshooting and ticketing, escalate to engineering/vendors, enforce SLAs/KPIs, drive root-cause analysis and process improvements, and manage customer incident resolutions within service agreements.

The Project Requirements Specialist will manage business requirements for customer-facing applications, streamline workflows, and collaborate with stakeholders to enhance IT delivery and user experience.

Lead end-to-end design and governance of customer experience operational workflows, centralize business rules, drive continuous improvement and change management, coach a process engineering team, and apply generative AI to accelerate workflow analysis, documentation, and agent knowledge retrieval.

Provide high-level administrative support to three Retail Wireless executives: unify communications, manage confidential travel/expenses/personnel, optimize schedules, draft communications using generative AI, establish efficient processes, and coordinate with IT and Facilities to maintain operations.

The Operations Analyst II will improve customer experiences by analyzing data, assisting with software updates, and collaborating with cross-functional teams to enhance operational performance.