Top Operations Jobs

The Operations Specialist oversees call center processes, implements changes for improved customer experience, and collaborates with various teams to drive initiatives supporting agents.

The Offer Management Specialist manages billing promotions, collaborates with cross-functional teams, analyzes performance trends, and supports billing initiatives.

The Field Service Manager leads the Field Service Technician team to ensure customer satisfaction, providing training, coaching, and hands-on support for team performance. Responsibilities include managing operations, conducting inspections, and addressing escalated issues.

The Field Service Manager leads and develops a team of technicians, ensuring customer satisfaction through coaching, training, and performance evaluations.

Manage device lifecycle including inventory and SIM management, conduct audits, collaborate with finance, and support leadership with various tasks.

Manage the daily operations of the Billing Operations Audits & Exceptions team, focusing on process improvement, data analysis, and team development.

The Digital Care Content Analyst is responsible for content updates across digital support channels, ensuring accuracy and effectiveness. Responsibilities include writing, auditing, and communicating content changes, tracking performance metrics, and collaborating with various teams to enhance customer digital support experience.

The Supply Chain Analyst will analyze supply chain data, optimize inventory levels, support logistics, and help enhance customer service through data-driven insights.

As a Cable Installer, you will visit customer homes, install and service DISH equipment and smart home products, educate customers, and maintain a professional attitude.

The Operations Specialist supports call center operations by overseeing metrics, implementing changes, and collaborating cross-functionally to improve both agent and customer experiences.