Top Operations Jobs

The Manager of Account Servicing will lead and develop servicing agents, focusing on customer experience, team engagement, and operational efficiency. Responsibilities include managing teams, analyzing performance, collaborating with internal departments, and ensuring compliance with servicing regulations.

The Director of Merchant Support will lead a team in developing and implementing merchant servicing strategies, ensuring compliance with regulations while improving the customer experience. Responsible for monitoring KPIs, synthesizing data for recommendations, and collaborating with various teams to enhance operational management.

The Vendor Manager will oversee the performance of third-party agency partners, manage collection strategies, ensure compliance with collection laws, report on performance metrics, and maintain policies and procedures. The role demands effective relationship management and process improvement skills in a dynamic environment.

The Head of Internal Audit will lead the internal audit function, ensuring effective governance, risk management, and control processes. Responsibilities include developing an audit strategy, conducting audits, preparing reports, and liaising with management and the audit committee. The role also includes ensuring compliance with regulations and providing risk mitigation insights.

The Director of Fair Lending Program at Upgrade leads the internal fair lending compliance initiatives, ensuring adherence to laws and regulations. This role involves developing the fair lending program, collaborating with internal and external parties, and providing expertise in fair lending matters.

The VP of Merchant Risk Operations at Upgrade is responsible for developing and implementing risk management strategies, overseeing merchant underwriting, mitigating risks, ensuring compliance, and leading a team to achieve departmental goals. The role requires 15+ years of experience in risk operations management within the financial services industry.

The Manager, Capital Markets at Upgrade is responsible for establishing and maintaining funding capital from institutional investors across various lending products. The role involves analyzing financing options, negotiating legal agreements for structured finance transactions, providing performance analysis, and supporting investor onboarding while collaborating with internal teams.