Top Operations Jobs

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

The GTM Business Operations Manager will enhance sales performance in the Enterprise Sales team by analyzing metrics, driving growth initiatives, and collaborating with cross-functional teams to address challenges and risks.

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

The Sales Contract Administrator will manage sales transactions, monitor support tickets, collaborate with teams, identify inefficiencies, and update Salesforce data.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Participants in the Global Operations Rotational Program will engage in leadership development, working in various operational roles while building expertise and contributing to business growth.

As a Sr. QA Analyst, you'll ensure quality across deal lifecycle processes, analyze data for improvement, and collaborate with teams to enhance operations.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.