Top Operations Jobs

The Compliance Associate will oversee and advise on consumer complaint handling processes, ensuring compliance with various regulations. Responsibilities include monitoring complaints, training staff, developing procedures, and acting as a liaison with internal and external partners to mitigate compliance risks while fostering consumer trust.

The Incident Manager will coordinate member responses during incidents, ensuring effective communication and adherence to performance metrics. Responsibilities include managing decision-making during incidents, collaborating with technical teams, conducting retrospectives, and driving improvements in member experience. This role may involve on-call duties and requires cross-functional partnership across various teams.

The Processor Operations Manager will oversee the operational capabilities of payment processing systems, ensuring efficiency and accuracy in card transactions and settlements. Responsibilities include implementing best practices, conducting reconciliations, and collaborating with cross-functional teams to enhance performance and compliance adherence. The role requires strong analytical skills to drive continuous operational improvement.