Top Operations Jobs

Provide in-person and remote IT support including Mac endpoint and mobile device administration, account provisioning via Okta/Google Workspace, JAMF/Google MDM management, AV and conference room support, basic wired/wireless network troubleshooting, IT asset procurement and inventory, and create knowledge-base documentation to support employee onboarding and day-to-day technical needs.

Drive tactical execution of cross-functional projects focusing on operational excellence and integration of new technologies. Lead automation efforts, manage strategic programs, and share data-driven insights to guide decision-making.

Manage and configure customers' email channel setups, assign and manage IP pools, handle a personal ticket queue, document processes and ESP-specific playbooks, collaborate cross-functionally with Sales, Product, Deliverability and partners, and support scaling through operational improvements and tooling input.

Provide high-level administrative support to technology leaders, managing complex calendars, domestic and international travel, expense reporting, department events, cross-functional logistics, confidential tasks, and operational/project coordination across the technology organization.

Configure and onboard customers' email channels, manage IP pools and ticket queues, document processes and ESP-specific playbooks, collaborate cross-functionally, and support scaling through tooling and operational improvements.

Provide in-person and remote IT support for macOS/iOS endpoints, manage device provisioning (Okta, Google Workspace), administer JAMF/Google MDM, support AV and conference rooms, troubleshoot wired/wireless networks, maintain inventory and procurement, run onboarding sessions, and write knowledge base articles.

Provision and configure customers' messaging channels (SMS/MMS, RCS, WhatsApp), manage code procurement and aggregator relationships, maintain global deliverability and country-specific documentation, monitor operations data, identify automation opportunities, and collaborate cross-functionally to scale onboarding and messaging operations.

The Incident Manager at Braze will oversee incident management, ensuring incident response strategies, leading incident resolution, and standardizing processes across engineering departments.

As a Senior Incident Manager, you'll manage major incidents, oversee processes, ensure effective communication across departments, and drive technical resolutions. Responsibilities include incident response strategy, collaboration with engineering teams, leading projects for tool improvements, and managing the incident management process.

Lead administration and enhancement of Braze's PRM built on Experience Cloud. Design, build, and optimize portal performance, scalability, security, and integrations with Sales/Service Cloud. Manage platform configuration, user access, sharing models, automation (Flows, Approvals), and apply security best-practices for external identities. Collaborate with analysts, stakeholders, and developers to deliver scalable solutions and drive adoption.