Top Operations Jobs

Coordinate operational and logistical execution of internal events for a global, remote-first company: manage travel, venues, catering, vendors, registration, budgets, invoices, and on-site support while improving processes and leveraging event technology.

Coordinate and execute internal events end-to-end for a remote-first global company. Manage logistics—travel, venues, catering, vendors, registration, budgets—and partner cross-functionally to streamline processes, reconcile expenses, and provide occasional on-site event support to deliver consistent employee experiences.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

Own and evolve Affirm's first‑party collections program across agent, digital, and AI channels. Develop strategy, manage BPOs and vendors, monitor portfolio performance, roll out AI and digital servicing, and partner cross‑functionally to improve recoveries, customer outcomes, and operational efficiency.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Manage and optimize the Five9 collections dialer environment and outbound dialing strategies to maximize contact rates, agent productivity, and recovery performance while ensuring regulatory compliance and cross-functional coordination.