Top Operations Jobs

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA, escalations, vendor performance, and operational workflows. Drive cross-functional initiatives, analyze complaint data to identify root causes, improve customer outcomes, and scale processes while ensuring compliance and service-level performance.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

Own and evolve Affirm's first‑party collections program across agent, digital, and AI channels. Develop strategy, manage BPOs and vendors, monitor portfolio performance, roll out AI and digital servicing, and partner cross‑functionally to improve recoveries, customer outcomes, and operational efficiency.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Manage and optimize the Five9 collections dialer environment and outbound dialing strategies to maximize contact rates, agent productivity, and recovery performance while ensuring regulatory compliance and cross-functional coordination.