The Member Services Supervisor leads a team of Call Center representatives to enhance the member experience, ensuring adherence to policies, providing performance coaching, and overseeing training. Responsibilities include daily team leadership, performance evaluation, employee engagement, and maintaining knowledge of products.

As a Senior Relationship Manager, you will manage client relationships, collaborate with record keepers and sales managers, onboard new clients, and deepen existing relationships. You will need strong communication skills to anticipate client needs, troubleshoot issues, and research industry knowledge to provide valuable resources while working towards account and revenue goals.