Top Operations Jobs
The Director of Renewals Management at Klaviyo will lead a team focused on maximizing customer retention through effective renewal strategies and driving revenue growth. Responsibilities include overseeing contract renewals, enhancing customer experience, performing risk management, and optimizing renewal processes. This leadership role involves cross-functional collaboration and continuous process improvement.
The Senior Manager of Professional Services Operations at Klaviyo is responsible for driving operational excellence and optimizing processes for customer engagements. This involves supporting resource management, financial planning, service delivery, and improving operational efficiencies while collaborating across various departments to enhance customer experience.
The Deal Desk Manager at Klaviyo will lead a team of specialists, overseeing quoting and deal structuring processes. Responsibilities include managing policies, enhancing collaboration across departments, monitoring performance metrics, ensuring compliance, and driving continuous improvement in operational practices.
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Klaviyo is seeking an experienced Director, Revenue Deal Strategy to shape and execute complex deals, partnerships, and negotiations. The role involves optimizing deal structures, driving revenue growth, and aligning with long-term business goals. Responsibilities include deal structuring support, negotiation representation, relationship-building, and deal execution. The ideal candidate will have expertise in revenue accounting, contract negotiation, and strategic planning.
The Senior Manager of Support leads a team to enhance the Global Customer Support vision, focusing on team growth, efficiency, and escalation resolution. This role involves performance management, hiring, training, and process improvement to ensure a world-class customer experience while collaborating across the company to meet strategic goals.
The Senior Director of Web Experience at Klaviyo will oversee the growth and optimization of the company's website, driving digital journey strategies aimed at increasing lead acquisition, enhancing customer experience, and achieving revenue goals. This role involves developing and executing web initiatives, leading the SEO team, and implementing data-driven optimizations.
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