Top Operations Jobs

The Complex Claim Director manages a team responsible for major litigation within general liability. Responsibilities include enhancing profitability through effective claims management, ensuring customer satisfaction, utilizing data analytics for performance improvement, and maintaining compliance with regulations. The role requires leadership in training, development, and managing departmental expenses while communicating effectively with team members and senior leadership.

The Complex Claim Director leads a team of claims professionals in the Major Litigation Unit, ensuring high-quality claims service and organizational profitability through productivity management and adherence to protocols. They utilize data analytics to monitor performance, oversee compliance with regulations, and develop training to enhance employee effectiveness and customer satisfaction.

The Complex Claim Director manages a team of specialized claims professionals within the major litigation unit, ensuring high-quality claim resolution and exceptional customer service. This role involves overseeing operational effectiveness through data analytics, managing expenses, and maintaining compliance with regulations, while also contributing to organizational profitability and employee development.