Top Operations Jobs

The Executive Assistant will support the EVP of CX, managing communication, scheduling, travel arrangements, and administration duties while maintaining confidentiality and effectiveness.

The Manager of Quality Assurance leads the QA team in enhancing service delivery, managing staff performance, and ensuring compliance with quality standards.

The SVP of Digital and Customer Experience will lead customer-first initiatives, advance digital innovation, and transform customer relationships at Optimum. Responsibilities include driving customer experience strategies, mentoring teams, and ensuring operational excellence across all channels.

The Director of Customer Experience will oversee initiatives to enhance mobile customer experiences, focusing on efficiency in activation and support processes. This role involves cross-department collaboration to drive improvements and align strategy with business goals.

The Retention Operational Readiness Supervisor is responsible for managing readiness activities, collaborating with teams, executing action plans, and ensuring agent training and communication are aligned with operational changes.

The Director of Technology Resilience drives technology resiliency efforts, manages cross-functional teams, and oversees network reliability initiatives for telecommunications services.

The VP Outsourcing Strategy develops and executes the outsourcing strategy, enhancing operational efficiency, managing vendor relationships, and leading cross-functional initiatives to drive growth.