The role involves leading the medical aspects of team-based care for individuals with serious mental illness, conducting whole-person assessments, overseeing transitions of care, ensuring continuity of care, supporting self-management, and collaborating with community providers. The position requires clinical training and coordinating care efforts within a multidisciplinary team.

Health Guides (Nurse Practitioner or Physician Assistant) at firsthand support individuals with serious mental illness by providing holistic care and leading team-based healthcare services. Responsibilities include clinical assessments, care coordination, medical documentation, and care management. The role focuses on whole-person care and supporting individuals in achieving their health goals.

The Manager of Community Operations oversees community-based teams at firsthand, ensuring effective outreach and engagement for individuals living with serious mental illness. Responsibilities include supervising staff, executing operational plans, expanding local community networks, managing team performance, and facilitating collaboration with internal and external partners.