Top Tech Support Jobs in Nashville, TN

Responsible for preventive maintenance and repairs on HVAC, ice machines, and refrigeration systems. Duties include troubleshooting, inspections, repairs, and maintaining energy efficiency. The role requires effective communication with store managers and adherence to safety guidelines, as well as the ability to respond to after-hours calls and emergencies.

The Federal Contracts Administrator II (FCA II) role involves providing mid-level administrative support for Federal and Systems Integrator contracts. Responsibilities include managing contract compliance, assisting senior contract administrators, processing amendments, coordinating payments, and ensuring accurate deliverable requirements. The role requires knowledge of various contractual agreements and federal regulations, as well as the ability to manage contract-related communications and tools effectively.

As a Technical Support Representative at BigCommerce, you will provide bilingual (French and English) technical support to merchants, troubleshoot issues, educate customers about platform features, and enhance customer satisfaction. You will engage in phone, email, and chat communications while striving for first contact resolution and assisting with billing and account inquiries.