Operations Manager Jobs in Cambridge, MA

Lead AI-driven transformation across Operations by mapping current workflows, designing AI-native target states, validating feasibility and value, building business cases, and facilitating cross-functional workshops. Advise senior executives, manage communications and risks, secure stakeholder alignment, and lead a team of program managers delivering firmwide initiatives.

Own recurring sales operations reporting, forecast rollups, KPI tracking, CRM data hygiene, and sales analytics. Support territory assignments, customer segmentation, quota deployment, planning activities, onboarding and training, tool rollouts, process testing, and day-to-day sales questions. The role partners with sales managers to maintain accurate reporting and improve execution using established processes and dashboards.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Own collections, accounts receivable, accounts payable, purchasing, revenue recognition, sales tax, finance systems, and accounting process improvements. Manage AR performance and cash conversion, oversee Ramp and NetSuite integrations, support month-end close and audits, and build scalable, controlled workflows using automation and AI tools. Partner with Sales, Customer Success, vendors, customers, and external auditors while supporting revenue operations in a growing hardware and software company.

Partner with executive leadership to drive strategic initiatives, financial modeling, market and competitive analysis, business case development, cross-functional project leadership, and executive decision support to enable growth, M&A evaluation, and operational improvement.

Manages complex software development and data management projects from planning through delivery. Partners with technical teams to assess feasibility, coordinate timelines, resources, risks, dependencies, and contingencies. Leads cross-functional communication with clients, stakeholders, agencies, and internal teams; facilitates meetings; documents requirements and decisions; provides status updates; and supports process improvement and project management best practices.

The Sr Grants and Operations Manager oversees financial and programmatic activities, ensuring compliance and communication among key stakeholders, and managing financial reporting and documentation for grant funding.

Owns day-to-day business operations across inventory, logistics, fulfillment, vendor management, reporting, and customer-facing systems. Coordinates production deliveries, warehouse activities, returns, replenishment, showroom and event inventory, and vendor performance. Builds SOPs, maintains technology platforms, analyzes sales and inventory KPIs, supports forecasting and board reporting, and partners closely with the CEO and CFO on operational execution and continuous improvement.

The Senior Merchandising Operations Program Manager will lead the strategy for gathering and interpreting user feedback, improve experience workflows, and leverage insights for impactful business decisions.

Lead CS&R business operations: manage vendor relationships, run performance scorecards and metrics reporting, craft executive presentations and dashboards, coordinate meetings and budgets, support tools and onboarding, and independently deliver special projects to improve productivity and team engagement.

Manage full employee lifecycle, own HRIS and data integrity, support payroll and immigration, build employee resources, automate People workflows with AI, and drive People programs and headcount planning.

Manages brand activation and operations by translating brand strategy into briefs, messaging frameworks, toolkits, and standards. Oversees brand reviews, campaign calendars, agency relationships, budgets, timelines, resource libraries, and cross-functional collaboration across Brand, Creative, Integrated Marketing, and Channel teams. Improves processes, ensures consistent brand execution, and analyzes creative performance to recommend optimizations.

Leads graduate student appointments and funding operations for Harvard FAS and GSAS. Manages a Science Division appointments team, oversees compliant Teaching Fellow and Research Assistant processing, coordinates with academic and administrative offices, maintains appointment records, ensures quality control, resolves complex issues, improves procedures, and oversees more than $80 million in disbursements for over 1,000 graduate students.

Manages core operational processes for Veeva’s global Business Consulting practice. Responsibilities include improving workflows, maintaining process discipline, tracking operational metrics, generating data-driven insights, ensuring reporting accuracy, strengthening cross-functional relationships, and resolving process gaps. The role supports globally distributed teams, adapts to changing priorities, and drives efficiency through process automation and continuous improvement.

Own day-to-day People Operations, including onboarding and offboarding, HRIS data integrity, benefits administration, employment compliance, performance-cycle logistics, culture programming, employee support, and People metrics reporting. The role manages TriNet and Leapsome, coordinates employee lifecycle changes, maintains accurate records, supports multi-state compliance, and improves processes in a lean, fast-growing environment. This is a four-month contract-to-hire position with potential full-time conversion.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

Leads daily operations for a community resource center serving individuals facing chronic health conditions, homelessness, substance use, and food insecurity. Supervises staff, manages schedules, purchasing, supplies, facilities, compliance, data integrity, outreach, member engagement, conflict resolution, referrals, events, and service partnerships. Maintains a safe, welcoming, trauma-informed environment and coordinates programs, workshops, meals, and peer support activities.

Manage post-close construction and tax equity financing operations, including tranche funding, conditions precedent tracking, closing coordination, investor deliverables, documentation, reporting, and compliance support. Lead Finance Operations Specialists, establish governance and quality standards, improve SOPs and playbooks, and coordinate with Capital Markets, Legal, Accounting, Treasury, investors, and counsel to keep financing milestones on schedule.

Oversees day-to-day pharmacovigilance operations for clinical and marketed products, including ICSR processing, expedited reporting, safety database activities, vendor management, data reconciliation, aggregate reports, regulatory submissions, audits, SOPs, and process improvements. Partners with clinical, regulatory, data management, CRO, and external vendor teams to ensure compliant, timely, and high-quality global safety activities.

Leads HR operations, HRIS administration, compliance, employee lifecycle processes, workforce reporting, benefits, vendor management, and annual HR programs. Partners with Payroll, Finance, Talent Acquisition, and cross-functional stakeholders to improve policies, workflows, automation, and employee services while maintaining accurate and confidential employee records.

Lead global clinical trial operations from startup to close-out, managing CROs/vendors, budgets, timelines, compliance (ICH/GCP), risk mitigation, site selection, patient recruitment, and inspection readiness for first-in-human through Phase 3 programs.

Manages creative workflows, resource capacity, production logistics, vendors, asset delivery, and process improvement for corporate marketing projects across design, video, photography, print, and digital channels. Coordinates internal teams and external partners, maintains schedules and asset organization, mitigates production risks, and ensures deliverables meet quality and timeline expectations.

Lead and scale revenue operations across commercial teams. Build unified revenue data infrastructure, reporting, analytics, commission plans, and reconciliation processes. Establish operating rhythms, optimize lead-to-revenue workflows, automate processes, and improve the revenue technology stack. Partner with senior leadership on strategic decisions, growth opportunities, cross-functional alignment, and operational excellence. This hybrid role requires two days weekly in the Boston office.

Own CRM strategy, marketing technology governance, lead management, campaign operations, reporting, and attribution for the US Marketing organization. The role optimizes CRM processes, audience segmentation, email journeys, lead routing, consent management, dashboards, and marketing-to-sales workflows. It partners with analytics, SDRs, agencies, vendors, and cross-functional stakeholders to improve data quality, campaign execution, operational consistency, and pipeline performance while developing documentation and scalable workflows.

Serve as primary escalation and coordinator for key client relationships; oversee preparation and review of financial statements for accuracy and regulatory compliance; collaborate with stakeholders to resolve accounting issues; and drive process improvements and efficiency within the accounting function.