Operations Manager Jobs in Cambridge, MA

Lead AI-driven transformation across Operations by mapping current workflows, designing AI-native target states, validating feasibility and value, building business cases, and facilitating cross-functional workshops. Advise senior executives, manage communications and risks, secure stakeholder alignment, and lead a team of program managers delivering firmwide initiatives.

Own and scale People Operations across the employee lifecycle, including onboarding, performance management, promotions, employee relations, offboarding, policies, compliance, and employee communications. Build scalable HR processes, playbooks, and workflows; advise managers and leaders on sensitive employee matters; run performance and promotion cycles; improve systems and documentation; and help establish the People foundation for a rapidly growing startup.

Own recurring sales operations reporting, forecast rollups, KPI tracking, CRM data hygiene, and sales analytics. Support territory assignments, customer segmentation, quota deployment, planning activities, onboarding and training, tool rollouts, process testing, and day-to-day sales questions. The role partners with sales managers to maintain accurate reporting and improve execution using established processes and dashboards.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

The Sr Grants and Operations Manager oversees financial and programmatic activities, ensuring compliance and communication among key stakeholders, and managing financial reporting and documentation for grant funding.

Owns day-to-day business operations across inventory, logistics, fulfillment, vendor management, reporting, and customer-facing systems. Coordinates production deliveries, warehouse activities, returns, replenishment, showroom and event inventory, and vendor performance. Builds SOPs, maintains technology platforms, analyzes sales and inventory KPIs, supports forecasting and board reporting, and partners closely with the CEO and CFO on operational execution and continuous improvement.

The Senior Merchandising Operations Program Manager will lead the strategy for gathering and interpreting user feedback, improve experience workflows, and leverage insights for impactful business decisions.

Lead CS&R business operations: manage vendor relationships, run performance scorecards and metrics reporting, craft executive presentations and dashboards, coordinate meetings and budgets, support tools and onboarding, and independently deliver special projects to improve productivity and team engagement.

Manage full employee lifecycle, own HRIS and data integrity, support payroll and immigration, build employee resources, automate People workflows with AI, and drive People programs and headcount planning.

Manages core operational processes for Veeva’s global Business Consulting practice. Responsibilities include improving workflows, maintaining process discipline, tracking operational metrics, generating data-driven insights, ensuring reporting accuracy, strengthening cross-functional relationships, and resolving process gaps. The role supports globally distributed teams, adapts to changing priorities, and drives efficiency through process automation and continuous improvement.

Own day-to-day People Operations, including onboarding and offboarding, HRIS data integrity, benefits administration, employment compliance, performance-cycle logistics, culture programming, employee support, and People metrics reporting. The role manages TriNet and Leapsome, coordinates employee lifecycle changes, maintains accurate records, supports multi-state compliance, and improves processes in a lean, fast-growing environment. This is a four-month contract-to-hire position with potential full-time conversion.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

Leads daily operations for a community resource center serving individuals facing chronic health conditions, homelessness, substance use, and food insecurity. Supervises staff, manages schedules, purchasing, supplies, facilities, compliance, data integrity, outreach, member engagement, conflict resolution, referrals, events, and service partnerships. Maintains a safe, welcoming, trauma-informed environment and coordinates programs, workshops, meals, and peer support activities.

Lead sales operations and customer experience consulting initiatives: analyze touchpoints, design customer journey maps, optimize sales processes, oversee CRM and retention strategies, apply systems thinking and trend analysis, direct and coach teams, validate client outcomes, and drive service excellence to improve satisfaction and business growth.

Lead global clinical trial operations from startup to close-out, managing CROs/vendors, budgets, timelines, compliance (ICH/GCP), risk mitigation, site selection, patient recruitment, and inspection readiness for first-in-human through Phase 3 programs.

Serve as primary escalation and coordinator for key client relationships; oversee preparation and review of financial statements for accuracy and regulatory compliance; collaborate with stakeholders to resolve accounting issues; and drive process improvements and efficiency within the accounting function.

Serve as primary escalation and client-facing lead for accounting services. Oversee preparation and review of financial statements for accuracy and regulatory compliance, collaborate with stakeholders to resolve accounting issues, and drive process improvements and technology-enabled efficiency initiatives.

Manage operations for the Curricular Transformation Initiative including event logistics, communications, cross-office coordination, instructional materials development, asset organization, and program data tracking and analysis to measure participation and impact.

Lead growth operations and sales for a small remote startup: manage the sales pipeline end-to-end, develop new business and partnerships, maintain CRM and revenue forecasts, coordinate cross-functional execution, build processes and automations, improve onboarding and account management, and prioritize opportunities for revenue growth.

Manage day-to-day operations including scheduling and supervising service personnel, budgeting, vendor and contract coordination, inspections for safety and quality, inventory and equipment oversight, regulatory compliance, customer and subcontractor liaison, HR support, and participation in planning and special projects. May require some travel.

The Operations Manager is responsible for coordinating and overseeing operations, improving processes, ensuring compliance, and mentoring staff to enhance customer service and profitability.

The Operations Lead will manage the Perception Data team, overseeing data collection and labeling for AI models, ensuring high quality and timely delivery while working with ML engineers and external partners.

Oversee daily operations of a high-volume ADA Assessment Center, ensuring production, quality, contractual compliance, reporting accuracy, staffing, and customer satisfaction. Lead and coach staff, monitor metrics and workloads, manage budgets and data processes, implement operational improvements, support recruitment, and coordinate with internal and external partners. The role also provides administrative guidance, develops procedures, promotes accountability, and ensures adherence to organizational policies and contractual requirements.

Own Salesforce data quality, reporting, commission and territory workflows, and help build a scalable deal desk and intake process. Partner across Sales, Finance, Marketing Ops, and GTM Engineering to automate workflows, maintain pipelines, and improve processes to reduce manual work and support reliable sales reporting and quota tracking.

Lead cross-functional operations planning and execution for hardware programs from development through delivery. Manage cost, schedule, technical performance, risks, resources, and customer relationships. Drive manufacturing readiness, quality assurance, contract deliverables, and proposal/capture activities while aligning teams across engineering, supply chain, and operations.