Scarlett Chase Inc. is a performance luxury footwear brand that offers European handcrafted silhouettes to a global audience. The brand is built on a zero compromise premise: that high fashion and supportive comfort can coexist beautifully.
We are looking for an Operations Manager, Full Time, W2 employee, reporting to the CEO/Founder.
The Operations Manager owns the day-to-day that keeps Scarlett Chase running including inventory tracking, international production delivery coordination, reporting, vendor engagement and consumer fulfillment. This role is the CEO's closest partner on operational execution, keeping the business’s core logistics streamlined, accurate, well documented, technologically integrated and continuously improving; dotted line support to CFO.
Business Operations
- Manage day-to-day operational activities for Scarlett Chase with a primary focus on inventory, logistics, data analytics and fulfillment
- Maintain and continuously improve the company's integrated technology stack including Shopify, Extensiv, Gorgias, Loop Returns, AWIN, Slack, and Trello
- Work directly with the CEO to build, refine, and roll out SOPs, and train team members and vendors on them
- Manage all customer facing integrations, including returns processing and warehouse fulfillment activities
- Serve as the liaison to Scarlett Chase vendors, confirming service delivery and resolving operational questions; coordinate annual RFP/RFI process to reaffirm/identify new vendors
- Complete weekly audits of the brand’s website, social media, and press coverage for accuracy, functionality, content and merchandising opportunities; Manage the Scarlett Chase Inc. LinkedIn account
- Manage affiliate marketing operations through AWIN and the contracting of vendors & content creators
- Working directly with the brand’s marketing resources, manage and expand the automated Q&A library and ensure customer service is meeting brand standards for responsiveness and outcomes
Reporting & Analytics
- At the direction of the CFO, complete data collection and analysis for board reporting, forecasting, expense
- attribution and pricing decisions
- Analyze sales performance, sell-through, preorder demand, inventory levels, return rates, warehouse feedback and customer satisfaction to inform production planning, supply chain issues and inventory allocation
- Support the build-out of automated reporting, integrating AI and other tools to streamline data gathering and KPI tracking
- Lead a weekly review of customer activity and open items with the CEO; capture trends and provide monthly and quarterly snap shots of key KPIs, inventory and consumer activities to inform decision-making
Inventory & Fulfillment Management
- Monitor inventory levels and drive proactive replenishment planning across product, packaging, and fulfillment
- Own the fulfillment process: review open orders, manage fulfillment priorities and warehouse activities
- Oversee returns processing through Loop and Extensiv
- Coordinate inbound inventory with the warehouse, including shipment timing and receiving priorities
- Maintain inventory records, Item Master data, and receiving documentation in Extensiv
- Maintain an up-to-date inventory of the Scarlett Chase showroom; coordinate and process showroom orders
- Monitor, manage and coordinate GTINs and the SKU library; deliver label files for new production orders
- Manage Shopify and website product/content updates as directed by the CEO and/or web vendor
Events & On-Site Sales
- Source, confirm, and coordinate event logistics
- Manage inventory preparation, shipping, delivery and return for events; process related sales and billing
- Partner with marketing to ensure events are fully promoted before, during, and after
Administrative & Executive Support
- Support the CEO and CFO as requested, preparing presentations, reports, and company documents
- Support organizational projects for the Scarlett Chase showroom and Scarlett's Closet
- Ensure adequate showroom fulfillment and boxing supplies
- Participate in planning sessions and vendor meetings daily along with CEO, CFO or as the primary representative of the brand
Qualifications
Essential Requirements
- 3+ years of relevant work experience
- Strong, demonstrated Excel skills
- Strong, demonstrated analytical skills
- Interest in luxury fashion & performance/technical wear
Additional Qualifications
- Experience in inventory management, logistics, DTC retailing and/or apparel
- Experience with Shopify and a 3PL /Inventory management platform (Extensiv or similar)
- Experience with Gorgias, Loop Returns, AWIN, Slack, Trello; demonstrated capacity to ramp quickly with new tools and platforms
- Highly organized professional with strong technology skills to efficiently transition between projects and deliverables, and to maintain the requisite knowledge and assessment skills to hold vendors accountable to goals and processes
- Comfort and agility working within a growth stage company
Compensation
Full-time salary, with potential for performance-based bonus and equity participation.
Skills Required
- 3+ years of relevant work experience
- Strong, demonstrated Excel skills
- Strong, demonstrated analytical skills
- Interest in luxury fashion and performance or technical wear
- Experience in inventory management, logistics, direct-to-consumer retailing, or apparel
- Experience with Shopify and a third-party logistics or inventory management platform such as Extensiv
- Experience with Gorgias, Loop Returns, AWIN, Slack, and Trello
- Ability to quickly learn new tools and platforms
- Strong organization and technology skills, with the ability to manage multiple projects and hold vendors accountable
- Comfort and agility working in a growth-stage company
What We Do
The Managed Marketing Services Agency Netchannels helps high tech companies design, develop, and execute a wide spectrum of growth strategies including: Geographic Expansion, Channel Development, & New Product Introduction. Since 1995, Netchannels has helped dozens of tech companies, from start-ups to Fortune 500® companies like Adobe, Cisco, HPE, and Apple with branding solutions. Our dedicated team of marketing experts focus on digital business strategies that incorporate a customer-centric experience around brand advocacy, inbound marketing, and collaborative marketing. Over the past few years we have helped organizations transform their brand promotion from an antiquated and obsolete outbound-marketing model into one that stresses customer engagement, collaboration and advocacy. Netchannels helps businesses leverage their audience to develop marketing content that has value and can be shared to grow the brand. It is essential that businesses understand their audiences, and we can give them the content they want. Our consulting services and actionable programs are aimed at strengthening the relationship between brands and customers by developing self-sustained communities that build your brand’s social capital. Netchannels helps tech companies market their brand by unlocking the story behind the analytics, using consumer-generated data to build product markets, selecting a start-up’ s route-to-market. Our team are experts in: - Building and managing customer communities - Customer acquisition and retention - Social media, mobile and web marketing - Community, events and customer relations - Automation, analytics and mobile intelligence - Route-to-market strategies and execution - Creative branding solutions We execute programs flawlessly including Channel programs, Events, Content Development, Project Management, and Sales Operations programs to name a few.
