Operations Manager Jobs in Cambridge, MA

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Leads healthcare provider technology and business operations transformation engagements. Advises clients on technology strategy, solution design, operating models, process improvement, and AI-enabled platforms. Manages complex, multi-year workstreams, governance, dependencies, executive reporting, change management, and user adoption. Develops proposals, supports practice growth, coaches consulting teams, and applies analytics and benchmarking to improve outcomes across provider administrative functions such as finance, HR, supply chain, and workforce operations.

Manage strategic cross-functional projects from planning through closure, owning scope, timelines, budgets, documentation, risks, dependencies, and outcomes. Improve operational processes and governance across Product teams, establish reporting and OKR frameworks, coordinate vendor practices, and lead change management. Drive culture and engagement initiatives, facilitate stakeholder alignment, and communicate project health and recommendations to senior leadership.

Lead medium-to-large cross-functional finance product projects end-to-end: establish structure, manage timelines/budgets, maintain governance and documentation, run OKR reporting, support org communications, build an AI-powered learning/onboarding strategy, and partner with stakeholders to streamline processes and mitigate risk.

Lead finance function transformations across procure-to-pay, order-to-cash, and record-to-report. Drive GenAI and digital finance implementations, optimize close and forecasting, perform systems and data analysis, enhance reporting, resolve complex finance issues, and mentor junior staff while managing client relationships and project workstreams.

Manages day-to-day operations for a 24/7 veteran services center. Supervises frontline and contracted security staff, oversees schedules, staffing coverage, performance management, documentation, reporting, access control, incident response, security contract compliance, onboarding, and workflow improvements. Maintains operational records and coordinates with leadership and other departments while ensuring policies, safety procedures, and service standards are followed.

Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.

Lead operations strategy engagements to optimize efficiency and drive growth. Analyze performance and market trends, develop strategic plans, manage projects and client relationships, mentor teams, and implement process, supply chain, and technology-enabled improvements.

Lead operations consulting engagements to improve efficiency and performance. Supervise and coach teams, manage client accounts and workstreams, analyze complex problems, develop DCF-based financial models, assist with proposals, and deliver client-ready recommendations focused on performance improvement.

Oversees daily maintenance, operations, and long-term care of municipal parks, athletic fields, playgrounds, cemeteries, school grounds, and public landscapes. Supervises regular and seasonal staff, manages contractors, budgets, procurement, asset systems, safety protocols, and maintenance programs. Coordinates snow and ice operations, emergency response, fleet and equipment readiness, public inquiries, and interdepartmental activities. Ensures compliance, develops procedures, tracks performance, and supports sustainable, high-quality public assets.

Supports regional and Boston-area operations by performing hands-on field services in cleanrooms, data centers, and other critical environments. Coordinates scheduling, field deployment, emergency response, technician training, performance management, safety compliance, quality inspections, equipment and vehicle maintenance, and customer relationships. The role gradually expands into territory development, estimating support, opportunity identification, and local team leadership.

Supports Boston-area operations by initially performing hands-on field services in cleanrooms, data centers, and other critical environments. Assists with scheduling, personnel deployment, recruiting, training, performance management, quality assurance, customer relationships, safety compliance, equipment and vehicle maintenance, and territory growth. The role expands toward local operations leadership, technician development, customer retention, opportunity identification, and building a sustainable regional team.

Lead the planning, startup, execution, and oversight of multi-site clinical studies supporting FDA clearance of diagnostic products. Responsibilities include IRB submissions, site selection and monitoring, clinical documentation, vendor coordination, milestone tracking, risk management, regulatory materials, and stakeholder updates. The role requires strong GCP and ICH knowledge, experience with diagnostic or medical device trials, and collaboration with CROs, central laboratories, and research sites.

Leads multi-location cafe operations by hiring, coaching, and developing General Managers; maintaining hospitality, food safety, cleanliness, and brand standards; managing labor, staffing, sales, profitability, and customer experience; implementing operational improvements; and building community relationships. Requires regular travel between stores and availability for 50 hours weekly, including two peak days.

Lead operational planning and execution for lung oncology congresses, deliver analytics and dashboards to inform customer engagement and portfolio decisions, and manage promotional review governance. Drive cross-functional coordination, post-congress follow-up, process improvements, and presentation of insights to leadership to enable data-driven strategic execution and measurable business outcomes.

Manages Harvard Mail and Distribution Services, including mail processing, forwarding, satellite mail centers, postage metering, parcel tracking, customer service, staffing, payroll, billing, budgeting, reporting, and operational projects. Oversees and trains staff, maintains procedures and data integrity, supports hiring, coordinates with campus facilities, markets mail services, and reports operational updates to the Director. The role requires physical mail operations experience, strong computer skills, a valid Massachusetts driver’s license, and a DOT medical certificate.

Leads operational execution across Next 150’s construction portfolio, driving project reviews, startup readiness, staffing, financial forecasting, risk mitigation, safety, governance, SOP development, and continuous improvement. Partners with project, finance, safety, HR, and leadership teams to improve predictability, protect margins, support workforce readiness, and scale delivery operations while maintaining subsidiary governance and enterprise alignment.

Build automation, workflows, and autonomous agents for ISV partnership operations. Develop Salesforce reports and dashboards, analyze data, identify process improvements, and scale partner onboarding and account-management activities. Collaborate with business development, technical, legal, support, and operations teams while documenting processes and supporting partner-facing communications. The role requires operating effectively amid ambiguity and helping establish a new team function.

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.

Leads administrative and operational functions for a trademark practice, managing trademark paralegals, transfer specialists, and practice assistants. Oversees workflows, productivity, staffing, training, performance management, procedural documentation, and process improvements. Partners with attorneys and leadership, monitors trademark law and USPTO developments, implements operational changes, and supports team development. Requires quarterly travel to firm offices.

Lead sales operations by optimizing contracting, forecasting, deal execution, reporting, dashboards, sales technology adoption, and Salesforce data hygiene. Analyze performance, improve forecast accuracy, coordinate contract workflows, develop executive presentations, and manage sales meetings, events, and offsites. Partner with sales leaders, executives, and cross-functional stakeholders to improve operational consistency and support scalable revenue growth.

Leads creative operations by managing intake, prioritization, workflows, resource planning, governance, reporting, and operational technology. Partners with Creative, Brand, Marketing, and Production teams to improve execution, scalability, and efficiency. Oversees digital asset management, workflow automation, AI-enabled tools, dashboards, and continuous improvement initiatives while developing the Creative Operations team.

Lead operational analytics for WHOOP’s global operations, identifying inefficiencies across shipping, fulfillment, inventory, costs, and service levels. Own metrics, forecasting, spend tracking, variance analysis, and cost-reduction initiatives while partnering with Operations, Finance, Membership Services, vendors, and Data Engineering. Build trusted data assets, pipelines, semantic-layer definitions, dashboards, and performance reviews. Manage and mentor analysts while influencing strategic prioritization and resource allocation through data-driven insights.

Owns complex operational workstreams from planning through execution, managing project plans, risks, reporting, and stakeholder coordination. Partners across supply chain, manufacturing, hardware, quality, membership services, and business systems to improve operational performance. Analyzes data, identifies process improvements, drives issues to resolution, and delivers measurable business impact in a fast-paced environment.