Operations Manager Jobs in Cambridge, MA

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Manages the post-sale client experience for new distribution channels, including onboarding, installation coordination, customer education, operational support, machine performance monitoring, account health tracking, and advocacy. Partners with Sales, Technical Services, Supply Chain, and Field Operations to resolve needs, improve uptime, identify expansion opportunities, and strengthen long-term client value. The role also supports client activations, feedback collection, testimonials, and scalable service strategies.

Leads the design, implementation, and operation of secure IT platforms, cloud infrastructure, and DevOps processes. Oversees AWS and Azure deployments, CI/CD integration, system performance optimization, security infrastructure, and incident management. Manages client accounts, project delivery, quality, timelines, and team performance while mentoring staff and resolving client or team issues. The role bridges development, operations, and security to deliver reliable, efficient software and infrastructure solutions.

Leads complex, cross-functional technical programs spanning cloud operations, build and deployment platforms, code management, CI/CD, data governance, and infrastructure cost management. Translates business goals into technical plans, manages dependencies and risks, coordinates architecture discussions, establishes operational metrics, and aligns engineering, finance, platform, and executive stakeholders through multi-quarter initiatives.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Drives strategic planning, AI-enabled analytics, operational scorecards, performance reporting, and cross-functional initiatives across Operations. The role analyzes data using SQL and AI tools, identifies performance gaps, conducts root-cause analysis, develops recommendations, manages project plans and dependencies, facilitates stakeholder alignment, and tracks initiative outcomes, OKRs, and value generation.

Leads high-priority cross-functional operational initiatives from planning through execution. Develops strategies for product launches, market expansion, business models, and scalable processes; coordinates stakeholders across supply chain, manufacturing, hardware, quality, membership services, and business systems. Builds project plans, reporting cadences, and documentation, analyzes ambiguous problems and trade-offs, identifies risks, and drives measurable outcomes with minimal guidance.

Leads high-priority, cross-functional Operations initiatives from strategy and scoping through execution and measurable outcomes. The role translates ambiguous objectives into plans, milestones, and decisions; aligns senior stakeholders; manages risks and dependencies; develops executive communications; partners with Analytics and Finance; and improves scalable systems and processes across Operations.

Leads complex creative and marketing initiatives from planning through delivery, managing scope, timelines, budgets, resources, risks, and cross-functional alignment. Develops scalable operational systems and processes for Creative and Marketing teams, including project management platforms, digital asset management, workflow automation, and AI-enabled tools. Manages and coaches Creative Operations team members while partnering with senior leaders and maintaining ownership of high-visibility programs.

Leads North American Talent Operations and People Services, managing shared-service delivery across the employee lifecycle. Oversees benefits, compensation, employee support, metrics, SLAs, compliance, automation, standardization, and continuous improvement. Manages and develops a People Operations team, partners with global centers of excellence, and drives HR transformation, technology adoption, stakeholder alignment, and complex people initiatives in a global matrixed organization.

Leads sales operations consulting engagements by analyzing client needs, developing customer sales and service strategies, managing client accounts, supervising teams, and driving revenue growth. Oversees project planning, budgeting, execution, and delivery while coaching team members, improving sales effectiveness, supporting prospecting, and enabling cross-selling and upselling initiatives. Uses business transformation, strategic planning, and technology innovation to improve customer satisfaction and operational efficiency.

Leads tax operations transformation engagements involving tax reporting strategy, compliance, process improvement, and financial analysis. Manages client-facing plans, budgets, timelines, and deliverables; advises on tax accounting and governance; reviews tax data and documentation; translates regulatory changes into operational actions; and uses digital and AI-enabled tools to improve workflows. The Manager also coaches teams, resolves issues, manages client relationships, and supports compliance and independence requirements.

Leads operations consulting engagements for asset and wealth management clients. Responsibilities include managing project planning, budgets, schedules, workstreams, process and performance analysis, operational strategy development, change management, client relationships, team coaching, and quality oversight. The role applies business analytics and AI-enabled tools to improve operational efficiency, service delivery, and business performance.

Leads finance transformation consulting engagements focused on improving financial operations, controls, cost efficiency, and reporting. Manages project planning, budgets, timelines, deliverables, and client relationships while guiding teams through process redesign, systems implementation, automation, and shared-services improvements. Reviews accounting-related work, applies financial analysis and forecasting, coaches team members, and uses digital tools and AI to improve operational performance and decision-making.

Own global customer operations across bookings, billing, quote-to-cash, onboarding, offboarding, licensing, renewals, and partner order processing. Manage operational KPIs, escalations, audit controls, data integrity, and cross-functional automation initiatives. Lead and develop a two-person operations team while supporting Sales, Customer Success, Finance, Legal, IT, and channel partners.

Drive strategic, cross-functional business operations initiatives from concept through execution. Solve complex systems and process problems, analyze business data using Excel and SQL, develop actionable recommendations, manage stakeholder alignment, and guide organizational change. The role requires influencing teams without direct authority, balancing strategic goals with technical and financial constraints, and designing scalable operational processes in a fast-paced environment.

Manage daily laboratory operations, consumables, vendors, equipment lifecycle, facility upkeep, shipping, safety compliance, IT coordination, and research compound management. Partner with researchers, finance, HSE, consultants, and contract personnel to maintain efficient, compliant lab operations and support related projects.

Own recruiting operations systems, processes, data quality, reporting, and technology enablement. Manage ATS and scheduling tools, build scalable workflows, improve recruiting efficiency through automation and AI, oversee vendor relationships, define KPIs, and partner with People Operations, Legal, and Finance on hiring processes. Lead cross-functional adoption and maintain audit-ready processes suitable for a public company.

Leads AWS cloud infrastructure and operations delivery for client environments. Manages project planning, budgets, timelines, architecture, migrations, network deployments, incident resolution, service management, and operational readiness. Reviews technical deliverables, improves operations through automation and AI-enabled workflows, builds client relationships, communicates risks and status, and mentors junior professionals. The role requires at least five years of cloud infrastructure delivery experience, including two years leading enterprise-scale AWS work.

Leads client-facing AWS cloud infrastructure and operations engagements, including platform design, deployment, networking, security controls, migration planning, and modernization. Advises clients on cloud strategy, landing zones, architecture patterns, and solution economics. Oversees complex workstreams, validates technical outcomes, manages delivery risks, communicates with stakeholders, and coaches teams in cloud engineering and operational practices.

Leads daily news operations for a television station airing more than 12 hours of weekday news. Oversees photographers, editors, technicians, and directing staff; manages breaking-news workflows, last-minute changes, and equipment issues. Collaborates with newsroom and station leadership, mentors employees, develops staff, and fosters a supportive team environment in a fast-paced, fully onsite setting.

Manage daily client use of Smartleaf’s wealth-management platform and advisory services. Provide production support, triage and resolve client issues, handle escalations, deliver ad hoc training, maintain reference materials, monitor client relationships, and recommend process improvements. The role combines client relationship management, technical troubleshooting, platform adoption, and operational coordination while serving as a trusted advisor to wealth-management firms.

Provides administrative and business oversight for ambulatory gastroenterology services. Manages non-clinical staff, budgets, patient access, customer satisfaction, managed care compliance, operational procedures, program development, and service growth. Collaborates with physicians and nursing leadership in a matrix environment while improving efficiency, controlling costs, mentoring staff, and ensuring compliance with healthcare regulations and reimbursement requirements.