Operations Manager Jobs in Cambridge, MA

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Lead and execute high-impact operational initiatives end-to-end for Specialty Travel & Events. Analyze complex systems and messy data using Excel/SQL, design scalable processes, align cross-functional teams, manage organizational change, and drive strategic execution with executive-level communication.

Leads healthcare operations consulting engagements by analyzing client needs, developing operational strategies, improving processes, managing transformation projects, and using analytics to enhance performance. Oversees planning, budgeting, resources, stakeholder engagement, and service delivery while coaching teams, managing conflicts, supporting change initiatives, and identifying business opportunities.

Lead planning and cross-functional coordination for marketing programs, build operating cadences and decision-ready materials, track budgets and resourcing, and co-own execution with functional leads. Align roadmaps across product, sales, engineering, finance and partners, drive co-marketing and campaign execution, synthesize stakeholder inputs into dashboards and KPIs, and identify/implement AI-powered tools to scale marketing operations and improve program delivery.

Lead and deliver P&C insurance claims operations consulting engagements: analyze client needs, implement technology solutions, manage projects and teams, provide training, mentor staff, and drive process and analytics-based improvements to optimize operational efficiency.

Lead design and delivery of AI-driven P&C insurance operations solutions: analyze client needs, architect and implement AI/software solutions, manage projects and budgets, coach teams, train clients, ensure adoption, and maintain standards, governance, and evaluation practices to drive operational efficiency and innovation.

Lead AI-enabled operating models and transformation roadmaps for payer back-office functions. Advise senior stakeholders, drive measurable outcomes, manage workstreams, apply analytics and automation, coach teams, facilitate workshops, and deliver operational improvements across payer operations and technology platforms.

Lead operations consulting engagements to improve efficiency and performance. Supervise and coach teams, manage client accounts and workstreams, analyze complex problems, develop DCF-based financial models, assist with proposals, and deliver client-ready recommendations focused on performance improvement.

Lead finance operations transformation initiatives across procure-to-pay, order-to-cash, and record-to-report. Drive GenAI and digital finance implementations, optimize close, budgeting, and reporting, perform business and data analysis, and mentor junior team members while ensuring quality, compliance, and strong client relationships.

Lead payer back-office strategy and operations engagements: supervise and coach teams, manage client accounts and workstreams, design and implement operational strategies, solve complex payer back-office problems (claims, enrollment, billing, membership), and apply technology and data interactions to improve efficiency and deliver client value.

Lead finance function transformations across procure-to-pay, order-to-cash, and record-to-report. Drive GenAI and digital finance implementations, optimize close and forecasting, perform systems and data analysis, enhance reporting, resolve complex finance issues, and mentor junior staff while managing client relationships and project workstreams.

Lead operations strategy engagements to optimize efficiency and drive growth. Analyze performance and market trends, develop strategic plans, manage projects and client relationships, mentor teams, and implement process, supply chain, and technology-enabled improvements.

Leads talent acquisition operations, recruiting technology, analytics, vendor management, employer brand, career site performance, and candidate experience. Owns Greenhouse administration, integrations, reporting, process optimization, change management, and TA technology adoption. Oversees global employer brand and career site content while partnering with HR, Marketing, Communications, vendors, and business leaders. Manages and develops a TA operations and candidate experience team, ensuring scalable workflows, structured interviewing, compliance, and high-quality recruiting outcomes.

Lead AI-driven transformation across Operations by mapping current workflows, designing AI-native target states, validating feasibility and value, building business cases, and facilitating cross-functional workshops. Advise senior executives, manage communications and risks, secure stakeholder alignment, and lead a team of program managers delivering firmwide initiatives.

The Strategic Operations Manager will oversee business unit operations, support strategic projects for growth, and partner with leadership to drive initiatives from analysis to execution.

Manage end-to-end operational delivery of at-home clinical studies: study startup, site onboarding and training, ongoing oversight, GCP/ICH compliance, risk identification, stakeholder communication, and escalation using tools like Zendesk and Asana.

Own and scale People Operations across the employee lifecycle, including onboarding, performance management, promotions, employee relations, offboarding, policies, compliance, and employee communications. Build scalable HR processes, playbooks, and workflows; advise managers and leaders on sensitive employee matters; run performance and promotion cycles; improve systems and documentation; and help establish the People foundation for a rapidly growing startup.

The Operations Manager leads Parametric's Client Service function, overseeing team performance, service delivery standards, operational efficiency, and cross-functional alignment to provide exceptional client support.

Own recurring sales operations reporting, forecast rollups, KPI tracking, CRM data hygiene, and sales analytics. Support territory assignments, customer segmentation, quota deployment, planning activities, onboarding and training, tool rollouts, process testing, and day-to-day sales questions. The role partners with sales managers to maintain accurate reporting and improve execution using established processes and dashboards.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.

Lead medium-to-large cross-functional finance product projects end-to-end: establish structure, manage timelines/budgets, maintain governance and documentation, run OKR reporting, support org communications, build an AI-powered learning/onboarding strategy, and partner with stakeholders to streamline processes and mitigate risk.

The Sr Grants and Operations Manager oversees financial and programmatic activities, ensuring compliance and communication among key stakeholders, and managing financial reporting and documentation for grant funding.

Lead strategy and execution for Chewy Partner Hub enablement: design onboarding, training, help content, SOPs, and AI-enabled support. Build scalable programs, measure effectiveness with data, reduce user friction, and partner cross-functionally to drive adoption and continuous improvement.

Owns day-to-day business operations across inventory, logistics, fulfillment, vendor management, reporting, and customer-facing systems. Coordinates production deliveries, warehouse activities, returns, replenishment, showroom and event inventory, and vendor performance. Builds SOPs, maintains technology platforms, analyzes sales and inventory KPIs, supports forecasting and board reporting, and partners closely with the CEO and CFO on operational execution and continuous improvement.