Operations Manager Jobs in Cambridge, MA

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, reinsurers, and other partners. Owns SOPs, process optimization, automation, data quality, reporting, governance, controls, audit support, renewal preparation, and operational handoffs. Leads continuous improvement initiatives, supports regulatory requirements, develops performance metrics, and mentors staff while influencing teams outside the reporting line.

Leads North American Talent Operations and People Services delivery, managing shared services professionals across employee lifecycle operations, benefits, compensation, and support. Builds scalable HR processes, automation, metrics, and SLAs while ensuring labor, GDPR, and SOX compliance. Partners with global People teams, Legal, Finance, and business stakeholders to drive HR transformation, service delivery improvements, and locally compliant program adoption.

Leads technology support operations teams and drives service reliability, incident response, monitoring, automation, documentation, and operational improvements. Oversees end-user support, IT service management, change and problem management, endpoint operations, business controls, performance metrics, and compliance. Partners with engineering and security teams to improve tooling, platform reliability, service continuity, and customer experience while managing people, processes, and operational results.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Leads the production and delivery of standardized and partner-specific data insights, improves insight generation and visualization using scalable tools and AI, and ensures data quality, ownership, access, and system alignment. Collaborates cross-functionally with Product, Marketing, Sales, Design, and Partner Experience teams while managing and developing Data & Insights analysts through structured tools, templates, and quality processes.

Supports Legal, Ethics, and Compliance technology and AI initiatives by gathering requirements, mapping processes, coordinating delivery, managing risks and dependencies, supporting legal technology platforms, and facilitating testing, implementation, adoption, and continuous improvement. The role connects business stakeholders, technology teams, vendors, and project partners while tracking performance and communicating progress through dashboards, reports, and recommendations.

Leads strategy execution and operational infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio and resource management, executive communications, operating cadence, quarterly business reviews, stakeholder alignment, thought leadership planning, and continuous improvement. The role manages a Business Operations Analyst and supports cross-functional decision-making across finance, HR, marketing, communications, product, and regional teams.

Leads a team of 10–15 finance associates supporting financial operations across Harvard FAS. Oversees staff development, workload distribution, accounting workflows, compliance, process improvement, system updates, and customer service. Partners with academic departments, centers, faculty, and finance leaders to ensure effective stewardship of university resources. Develops standard operating procedures and training materials for systems including Buy2Pay and Concur.

Manage U.S. business operations across inventory planning, supply chain execution, distribution, forecasting, ERP, EDI, product data, and reporting. Coordinate orders, logistics, purchase orders, inventory feeds, invoices, and operational systems with distribution partners, factories, service providers, and internal teams. Support demand planning, sell-through analysis, financial processes, customer service KPIs, and cross-functional issue resolution while improving data accuracy, process efficiency, and business continuity.

Leads daily customer operations, revenue generation, frontline employee performance, customer service, safety, budgets, vendor relations, and process improvement. Resolves customer issues, drives value-added sales, supports recruiting, conducts performance evaluations, communicates business updates, and builds an engaged, high-performing team in a vehicle rental environment.

Leads operations across 5+ food and beverage stores, managing General Managers, store performance, hospitality standards, P&L, labor planning, inventory, talent development, succession planning, and new store launches. Coaches leaders, monitors KPIs, implements company initiatives, and drives consistent customer and employee experiences. Requires regular travel between stores and availability for 50 hours weekly, including two peak days.

Oversees operational, financial, staffing, data management, inventory, quality, and administrative functions for a hospital patient-care unit. Supervises nonclinical staff, manages payroll and schedules, maintains databases and personnel records, coordinates purchasing and equipment, supports regulatory readiness, monitors performance and budgets, and leads process-improvement projects. The role is onsite in a fast-paced hospital environment and may require weekend or cross-unit coverage.

Leads provider clinical operations consulting workstreams for healthcare clients, including workflow redesign, operating model assessment, process improvement, performance analysis, change management, and technology-enabled modernization. Manages project plans, resources, client relationships, and stakeholder discussions while coaching teams and developing operational recommendations. Applies analytics, AI fluency, and digital tools to improve clinical service delivery and engagement outcomes.

Leads US Oncology commercial operations for pharmaceutical healthcare professional engagement programs, including speaker bureaus, advisory boards, consulting, patient engagement, conferences, and launches. Owns operating models, vendor governance, compliance, financial oversight, reporting, process improvement, and launch readiness. Partners cross-functionally with commercial, medical, legal, compliance, finance, procurement, and external vendors while using analytics, automation, Agile practices, and project management to improve execution and reduce operational risk.

Own and scale revenue operations infrastructure across marketing, sales, advisor engagement, onboarding, and reporting. Responsibilities include administering HubSpot, managing CRM workflows and data integrity, governing pipelines, building executive dashboards, supporting campaign and sales operations, tracking advisor lifecycles, and identifying process improvements. The role translates funnel and operational data into actionable insights that improve scalability, accountability, and growth execution.

Leads complex, cross-functional technical programs spanning cloud operations, build and deployment platforms, code management, CI/CD, data governance, and infrastructure cost management. Translates business goals into technical plans, manages dependencies and risks, coordinates architecture discussions, establishes operational metrics, and aligns engineering, finance, platform, and executive stakeholders through multi-quarter initiatives.

Manages shuttle operations across multiple locations, including more than 35 CDL drivers, route coverage, scheduling, training, safety compliance, fleet maintenance, incident resolution, budgeting, and client relationships. Partners with HR, maintenance, and operations leadership to ensure regulatory compliance, service quality, vehicle availability, and effective employee coaching. Requires oversight of driver records, trip logs, uniform standards, passenger transportation procedures, and shuttle-related events.

Manage monthly financial close, reconciliations, invoicing, financial reporting, cash-flow forecasting, AP/AR, payment operations, and accounting records. Coordinate with bookkeepers, accountants, advertising, and account management teams to resolve discrepancies and support leadership reporting. Improve and automate financial workflows, analyze business performance, and oversee recurring finance processes in a growing technology company.

Own partner operations across the Solution Partner Program and hyperscaler co-sell and marketplace motions. Manage partner support, applications, onboarding, certification, directory listings, lead handoffs, system administration, integrations, automations, AI agents, and program reporting. Improve processes, resolve escalations, maintain partner systems, and help launch scalable programs aligned with go-to-market goals.

Own international VR product operations and launch execution across EMEA, LATAM, and APAC. Build scalable playbooks, SOPs, launch checklists, trial programs, localized content processes, quotes, price books, and operational readiness. Coordinate Sales, Supply Chain, Legal, Compliance, Training, Professional Services, Marketing, and regional partners while managing dependencies, risks, inventory, logistics, and country certifications. Support international tenders and partner enablement, using operational data to improve repeatability. Travel approximately one to two weeks per quarter.

Manage end-to-end pharmaceutical commercial rebate operations, including contract setup, eligibility, reconciliation, discount validation, disputes, payments, reporting, and audit controls. Analyze complex financial and customer data, maintain compliant procedures, support forecasting and government price reporting, and collaborate with technology, legal, finance, market access, and commercial stakeholders to optimize rebate processes and prevent revenue leakage.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Drives strategic planning, AI-enabled analytics, operational scorecards, performance reporting, and cross-functional initiatives across Operations. The role analyzes data using SQL and AI tools, identifies performance gaps, conducts root-cause analysis, develops recommendations, manages project plans and dependencies, facilitates stakeholder alignment, and tracks initiative outcomes, OKRs, and value generation.

Leads high-priority, cross-functional Operations initiatives from strategy and scoping through execution and measurable outcomes. The role translates ambiguous objectives into plans, milestones, and decisions; aligns senior stakeholders; manages risks and dependencies; develops executive communications; partners with Analytics and Finance; and improves scalable systems and processes across Operations.

Leads high-priority cross-functional operational initiatives from planning through execution. Develops strategies for product launches, market expansion, business models, and scalable processes; coordinates stakeholders across supply chain, manufacturing, hardware, quality, membership services, and business systems. Builds project plans, reporting cadences, and documentation, analyzes ambiguous problems and trade-offs, identifies risks, and drives measurable outcomes with minimal guidance.