Operations Manager Jobs in Cambridge, MA

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.

Own the data architecture and strategic planning powering Sales. Build AI-driven territory, lead-scoring, forecasting, pricing, attribution, and pipeline models; redesign Salesforce structures and funnel stages; conduct market and scenario analyses; and lead cross-functional initiatives improving sales productivity, process efficiency, and executive decision-making.

Lead design and delivery of AI-driven P&C insurance operations solutions: analyze client needs, architect and implement AI/software solutions, manage projects and budgets, coach teams, train clients, ensure adoption, and maintain standards, governance, and evaluation practices to drive operational efficiency and innovation.

Manage the data architecture and strategic planning for the Sales team, optimizing processes through data and AI for targeting accounts and pricing strategies.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Lead and execute high-impact operational initiatives end-to-end for Specialty Travel & Events. Analyze complex systems and messy data using Excel/SQL, design scalable processes, align cross-functional teams, manage organizational change, and drive strategic execution with executive-level communication.

Manages accounting operations, staff, controls, financial reporting, audits, tax documentation, financial statements, accounting procedures, and compliance with university policies, accounting standards, legal requirements, and disclosure rules. Identifies operational challenges and implements process improvements while supporting accurate and timely reporting across the school or unit.

Lead planning and cross-functional coordination for marketing programs, build operating cadences and decision-ready materials, track budgets and resourcing, and co-own execution with functional leads. Align roadmaps across product, sales, engineering, finance and partners, drive co-marketing and campaign execution, synthesize stakeholder inputs into dashboards and KPIs, and identify/implement AI-powered tools to scale marketing operations and improve program delivery.

The Strategic Operations Manager supports operational excellence across Preclinical Sciences by coordinating cross-functional initiatives, vendor and contract workflows, change management, process improvement, business continuity, records management, and departmental planning. The role tracks deliverables, timelines, dependencies, risks, and action items; develops procedures, dashboards, and guidance; facilitates meetings; and communicates progress and recommendations to leadership. It partners with Procurement, Legal, Contracting, Lab Operations, CROs, and Records Management in a regulated biotechnology environment.

Oversee research operations by developing strategies, optimizing workflows, managing resources, monitoring KPIs, implementing quality controls, overseeing procurement and inventory, mitigating risks, and reporting operational performance. The role supports researchers across operational areas in an onsite healthcare research environment and requires strong analytical, leadership, communication, and process-improvement skills.

Lead and manage end-to-end prior authorization and reauthorization operations for Massachusetts LTSS/LTHH waiver programs. Ensure compliance, no lapses in patient care, resolve complex Medicaid authorizations and appeals, partner cross-functionally to protect revenue lifecycle, and train/mentor staff to meet performance metrics and processing SLAs.

Oversee and optimize organizational operations by developing strategies, improving workflows, managing resources, monitoring KPIs, and implementing quality controls. The role also oversees procurement, inventory, distribution, risk mitigation, audits, and operational reporting. It requires collaboration with senior leadership, process analysis, staff management, and the implementation of productivity and cost-effectiveness improvements in an onsite healthcare organization.

Lead AI-enabled operating models and transformation roadmaps for payer back-office functions. Advise senior stakeholders, drive measurable outcomes, manage workstreams, apply analytics and automation, coach teams, facilitate workshops, and deliver operational improvements across payer operations and technology platforms.

Lead operations consulting engagements to improve efficiency and performance. Supervise and coach teams, manage client accounts and workstreams, analyze complex problems, develop DCF-based financial models, assist with proposals, and deliver client-ready recommendations focused on performance improvement.

Lead payer back-office strategy and operations engagements: supervise and coach teams, manage client accounts and workstreams, design and implement operational strategies, solve complex payer back-office problems (claims, enrollment, billing, membership), and apply technology and data interactions to improve efficiency and deliver client value.

Lead finance operations transformation initiatives across procure-to-pay, order-to-cash, and record-to-report. Drive GenAI and digital finance implementations, optimize close, budgeting, and reporting, perform business and data analysis, and mentor junior team members while ensuring quality, compliance, and strong client relationships.

Lead operations strategy engagements to optimize efficiency and drive growth. Analyze performance and market trends, develop strategic plans, manage projects and client relationships, mentor teams, and implement process, supply chain, and technology-enabled improvements.

Oversee custodial operations across campus areas, managing supervisors and 90–120 staff. Ensure service quality, compliance, budgeting, staffing, training, audits, customer SLAs, payroll/timekeeping, vendor contracts, emergency response, and continuous improvement.

Manage end-to-end commercial pharmaceutical rebate operations, including contract setup, eligibility validation, rebate calculations, disputes, payments, compliance, reporting, and audit support. Partner with cross-functional teams to optimize data, analytics, automation, dashboards, and operational processes. Interpret payer agreements, policies, formularies, and regulations while ensuring accurate financial analysis, revenue protection, documentation, and SOX compliance.

Leads talent acquisition operations, recruiting technology, analytics, vendor management, employer brand, career site performance, and candidate experience. Owns Greenhouse administration, integrations, reporting, process optimization, change management, and TA technology adoption. Oversees global employer brand and career site content while partnering with HR, Marketing, Communications, vendors, and business leaders. Manages and develops a TA operations and candidate experience team, ensuring scalable workflows, structured interviewing, compliance, and high-quality recruiting outcomes.

Lead AI-driven transformation across Operations by mapping current workflows, designing AI-native target states, validating feasibility and value, building business cases, and facilitating cross-functional workshops. Advise senior executives, manage communications and risks, secure stakeholder alignment, and lead a team of program managers delivering firmwide initiatives.

Own and scale People Operations across the employee lifecycle, including onboarding, performance management, promotions, employee relations, offboarding, policies, compliance, and employee communications. Build scalable HR processes, playbooks, and workflows; advise managers and leaders on sensitive employee matters; run performance and promotion cycles; improve systems and documentation; and help establish the People foundation for a rapidly growing startup.

The Operations Manager leads Parametric's Client Service function, overseeing team performance, service delivery standards, operational efficiency, and cross-functional alignment to provide exceptional client support.

Own recurring sales operations reporting, forecast rollups, KPI tracking, CRM data hygiene, and sales analytics. Support territory assignments, customer segmentation, quota deployment, planning activities, onboarding and training, tool rollouts, process testing, and day-to-day sales questions. The role partners with sales managers to maintain accurate reporting and improve execution using established processes and dashboards.

The Senior Engineering Operations Manager will guide transit agency clients on operational strategies, maintenance planning, and system readiness, leveraging extensive experience in public transit operations.