Operations Manager Jobs in Cambridge, MA

Lead day-to-day AWS and Kubernetes platform operations, ensuring reliability, governance, incident response, and SLA-driven support. Manage a ticket-based, high-volume operations team, enforce AWS guardrails and IAM policies, perform cluster administration and observability, and coach engineers while handling escalations and on-call incidents.

Lead and manage multiple client service/support teams to resolve complex client transaction issues, set team policies and procedures, drive strategic initiatives to improve client experience, maintain business leader relationships, and provide insights to support revenue growth.

Lead client operations and reporting for Integrated Middle Office Solutions. Manage a team, improve client service delivery, streamline processes, ensure accurate reporting, monitor performance metrics, serve as primary client contact, and maintain regulatory compliance and risk controls.

Lead and manage client operations and reporting teams for Integrated Middle Office Solutions. Improve service delivery, streamline processes, ensure accurate client reporting, act as primary client contact, monitor performance metrics, and maintain regulatory compliance and risk controls.

Lead a client operations and reporting team within Integrated Middle Office Solutions, improve client service delivery and operational efficiency, act as primary client contact, monitor performance metrics, ensure regulatory compliance and risk management, and collaborate cross-functionally to implement process improvements.

Lead resolution of complex technical escalations for the DV+ platform, analyze large datasets with SQL, apply AI tools to automate workflows, troubleshoot multi-system integrations and APIs, and coordinate cross-functional initiatives with Product, Engineering, and Account Management.

Manage day-to-day operational delivery for a portfolio of customer sites: ensure on-time performance, SLA adherence, incident management, operator compliance, root-cause analysis, KPI dashboards, stakeholder communication, and continuous improvement to stabilize and optimize service delivery.

Lead the global Risk Operations initiative portfolio across Collections, Billing, Treasury, and related financial operations. Identify strategic initiatives, align projects with risk and customer experience goals, coordinate resources and timelines, oversee technology roadmaps, manage risks, and provide executive reporting. Facilitate cross-functional collaboration among technical, legal, audit, risk, sales, and account management teams while ensuring compliance and operational control integrity.

Supports financial services operations by managing client relationships, product implementation, system change requests, issue resolution, onboarding, status reporting, and contractual obligations. The role analyzes customer needs, recommends solutions, coordinates projects and timelines, communicates with clients, and mentors junior associates. Candidates need financial services experience, strong communication and analytical skills, organizational ability, and proficiency with relevant operational systems. The role is hybrid and requires onsite work at least six days per month.

The Revenue Operations Manager will lead data-driven initiatives to enhance customer retention and expansion through predictive analytics, data modeling, and strategic collaboration with other departments.

Drives governance, operating cadence, leadership communications, engagement programs, KPI tracking, compliance readiness, and business operations for the Data & Quantitative Sciences organization. Supports senior leaders, coordinates forums and events, manages contracts and expenses, administers SharePoint, tracks action items, and improves operational processes across a global matrixed organization.

Lead marketing operations for congresses, events, asset lifecycle, vendor and budget management. Ensure compliance with Medical/Legal/Regulatory, manage print/digital production and fulfillment, and drive operational processes, SOPs, and cross-functional coordination to support marketing execution and continuous improvement.

Oversee AP and AR operations, manage an eight-person team, optimize order-to-cash and procure-to-pay processes, improve cash flow and cost efficiency, ensure financial compliance, and deliver reporting and insights to leadership. Partner with finance, procurement, and business solutions teams to automate workflows, strengthen controls, support audits, and enhance financial systems and operational performance.

The Operations Manager leads performance improvement initiatives, engages with private equity firms, and drives operational excellence in client operations, including using Lean and Six Sigma methodologies.

Manage inbound lead intake, qualification, prioritization, assignment, and pipeline progression. Execute integrated B2B demand generation campaigns across digital, content, events, nurture, and account-based tactics. Coordinate stakeholders, maintain CRM data integrity and process governance, monitor lead-management SLAs, and report on pipeline creation, progression, and conversion. Use performance insights and test-and-learn methods to improve campaign effectiveness, execution quality, and demand-to-revenue conversion.

Lead cross-functional operations planning and execution for hardware programs from development through delivery. Manage cost, schedule, technical performance, risks, resources, and customer relationships. Drive manufacturing readiness, quality assurance, contract deliverables, and proposal/capture activities while aligning teams across engineering, supply chain, and operations.

Manage end-to-end clinical study operations: author protocols and consent forms; implement operational and monitoring plans; oversee site relationships, deviations, safety workflows, and eTMF compliance; support cross-functional study execution, risk management, and research timelines through study closeout.

Own CRM strategy, marketing technology governance, lead management, campaign operations, reporting, and attribution for the US Marketing organization. The role optimizes CRM processes, audience segmentation, email journeys, lead routing, consent management, dashboards, and marketing-to-sales workflows. It partners with analytics, SDRs, agencies, vendors, and cross-functional stakeholders to improve data quality, campaign execution, operational consistency, and pipeline performance while developing documentation and scalable workflows.

Own document control within the Quality Management System, serve as eDMS system administrator, ensure compliance with GxP/regulatory requirements, provide quality oversight for regulated activities, and track metrics for continuous improvement.

Manage document control lifecycle and serve as system administrator for the electronic Document Management System (eDMS). Ensure QMS integrity and compliance across product lines, provide quality oversight for regulated activities, interpret regulations (21 CFR Part 11, ICH Q10), drive process improvements, and develop metrics to track system effectiveness.

Lead and manage daily maintenance and long-term care of municipal parks, fields, playgrounds, cemeteries, and public landscapes. Supervise staff and contractors, oversee budgets, procurement, safety, asset/work order systems, emergency response (including snow/ice), and public engagement to ensure safe, sustainable park assets.

The role involves managing the DevOps team, optimizing cloud infrastructure, and leading automation using CI/CD and IaC, leveraging tools like Terraform and Azure DevOps.

The Strategic Operations Manager will lead revenue planning, sales enablement, and analytics for the Partner Sales team, improving operational tools and frameworks for accounting partners while driving strategic growth and managing cross-functional collaboration.

The Senior Manager will oversee regulatory submission processes, manage external publishing vendors, support project teams, maintain regulatory calendars, and enhance operational functions within the Regulatory Affairs department.

Lead HR risk, compliance, and policy programs partnering with Legal, HRIS, Payroll, and Finance. Build monitoring controls, run adverse impact and workforce analytics, manage OFCCP responses, develop SOPs, trainings, communications, and automated reporting tools. Drive policy governance, health & safety programs, and project manage cross-functional HR integrations and compliance initiatives.