Top Senior Operations Jobs in Detroit, MI

Leads performance optimization for Leave Solutions operations, overseeing analytics, AI and automation, quality management, inventory and workforce planning, transformation, and executive governance. The role turns operational data into measurable improvements in quality, productivity, utilization, timeliness, customer effort, and cost. It directs managers and cross-functional teams, establishes AI controls and human-in-the-loop processes, drives adoption and workforce readiness, and aligns Operations, Product, Technology, Data, Risk, Legal, HR, and other partners around a multi-year roadmap.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Supports investment management operations and client service, including account onboarding, documentation, asset and fund movement, client and custodian coordination, reconciliations, reporting, compliance support, workflow improvements, systems implementation, and special projects. The role requires strong attention to detail, analytical ability, communication skills, and collaboration with clients, senior management, and internal teams.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Lead daily operations for a high-performance automotive testing laboratory. Manage technical personnel, staffing, scheduling, equipment utilization, customer programs, safety, quality, capacity, and operational performance. Improve throughput and profitability through process optimization and continuous improvement, while supporting capital planning and laboratory expansion. Coordinate with engineering, project management, business development, customers, suppliers, and senior leadership across complex automotive testing programs.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Leads operations support, business systems, process governance, technology implementations, change management, data governance, reporting, and training. Translates executive priorities into roadmaps, oversees system adoption and operational initiatives, supervises support and training personnel, and builds scalable infrastructure for property management operations. The role is primarily office-based with property visits, weekend or after-hours availability, and frequent overnight travel.

Leads operations support, business systems, process governance, technology implementations, change management, training, reporting, and data governance. Supervises systems, transitions, training, and support teams while translating executive priorities into scalable roadmaps and operational improvements. The role is primarily office-based, includes property visits, and requires frequent overnight travel.

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Provides advanced technical delivery, VMS configuration, investigations, enhancements, and service-request oversight across technology operations portfolios. Translates business requirements into sustainable solutions, performs root-cause analysis, manages risks and dependencies, and supports testing and implementation. Advises stakeholders, monitors complex work through resolution, improves documentation and processes, and mentors analysts and support coordinators. Requires software administration, SaaS, Microsoft Office, SDLC, and VMS experience, with travel as needed.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Manages corporate travel operations and leads Travel Consultants, Team Leads, and Associate Managers. Responsibilities include coaching, training, performance management, client issue resolution, itinerary and quality reviews, KPI and SLA oversight, reporting, payroll support, recruiting, process improvement, and ensuring effective use of travel systems and booking tools.

Leads Coca-Cola portfolio performance across the United Central territory by translating commercial strategies into operating plans, driving bottler execution, monitoring revenue, volume, share, and transaction performance, managing resources and corrective actions, and building execution capabilities. The role partners with regional operations, commercial, finance, marketing, and supply-chain teams, maintains regular in-market engagement, and influences bottler leadership without direct authority.