Top Senior Operations Jobs in Detroit, MI

Leads business operations and performance analytics for GM’s Digital Retail Platform. Responsibilities include operational planning, stakeholder meetings, platform metrics, reporting, testing, research, continuous improvement, communications, and dealer and brand engagement. The role drives platform utilization, customer and dealer experience, operational excellence, and strategic business results across GM brands.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Leads payroll services and operations across the US and UK, owning strategy, implementation, customer outcomes, revenue, and P&L. The role builds scalable payroll delivery models, improves operational excellence, partners with Product and Customer Success, and develops a high-performing organization. It also drives payroll market growth, retention, expansion, and the use of AI and automation to improve service delivery.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Own end-to-end go-to-market motions for a product line or segment, including rollout design, enablement, field playbooks, adoption tracking, and performance analysis. Translate product and pricing inputs into actionable commercial strategies, collaborate with Product, Marketing, Sales, Legal, and Pricing, identify launch risks, and recommend improvements based on customer and field feedback.

Own partner operations for the Revenue Operations team: ensure Salesforce data hygiene, manage deal registration and partner-sourced discounts, produce analyses and dashboards, document processes, support partner portals, and drive operational improvements to accelerate partner-sourced revenue while supporting leadership and cross-functional teams.

Oversee multiple operational functions, lead and develop teams, manage budgets, execute strategic plans, analyze performance, resolve issues, optimize staffing, and apply performance management processes. The role requires coaching, delegation, sound decision-making, strong communication, analytical ability, project management, and department technology skills. The manager serves as a backup to senior management and must work flexible hours as needed.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

The Manager for Training Operations leads LCoE's training projects, overseeing development, timeline management, collaboration with teams, and optimization processes. They implement content maintenance plans, drive process improvements, and identify automation and AI opportunities.

Leads operational and administrative activities across up to three branches in nine states, managing staff, logistics, vendors, contracts, billing, purchasing, fleet utilization, and customer relationships. Oversees P&L performance, project coordination, process standardization, and operational improvement. Partners with sales, production, and project teams, develops employees, negotiates contracts, and uses AI and automation to improve efficiency. Requires frequent inter-branch travel, hands-on leadership, financial acumen, and strong communication skills.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.

Lead and transform the Fraud Intelligence Team by designing scalable operating models, QA and measurement frameworks, and talent programs. Drive labeling quality, operational metrics, and fraud prevention impact; convert frontline fraud observations into insights for Product, R&D, Analytics, and GTM; leverage AI, automation, and tooling; and serve as a cross-functional fraud subject-matter expert while developing early-career talent and measurable business outcomes.

Lead strategy and operations for Rula's psychiatry business: define long-term growth plans, evaluate new service and business opportunities, build financial models and LTV analyses, and drive cross-functional pilots and scalable initiatives while influencing executive stakeholders.

Lead cross-functional, high-impact initiatives across Product, Data, and Operations. Design and scale 0-1 initiatives, build repeatable processes, analyze complex data to set strategy, drive OKRs, and hire and manage a growing operations team to improve provider and patient outcomes.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Supports the Transition Manager in managing end-to-end onboarding and transitions for Private Wealth Advisors, advisor teams, and their books of business. Coordinates stakeholders, gathers documentation, prepares technology and operational readiness, explains policies and requirements, resolves issues, and delivers a high-touch concierge onboarding experience. The role requires strong organization, communication, relationship management, financial industry knowledge, and travel for advisor transitions and onboarding activities.

Supports complex customer account maintenance for consumer deposit and savings products. Serves as a subject matter expert, handles escalations, performs quality control, monitors workflows and service levels, maintains regulatory and operational controls, analyzes trends, recommends process improvements, and partners with Risk, Compliance, Technology, and Product teams. Also assists with mentoring, training, documentation, onboarding, and strategic operational initiatives.

Maintains lender-placed insurance customer, client, and agent accounts; processes premium and delinquent payments; researches and resolves complex exception items, refunds, and correspondence. Manages client mailboxes, handles service calls, analyzes trends and data, and supports process-improvement projects. The role collaborates with clients, account executives, outsourcing centers, and internal teams while meeting time-sensitive deadlines.

Analyzes business processes, systems, and operational data to identify inefficiencies and implement improvements. Documents current-state processes, develops procedures and workflow diagrams, supports audits, and evaluates change effectiveness. Collaborates with stakeholders on project scopes, business cases, implementation, testing, training, and UAT releases. Monitors KPIs, recommends system and process enhancements, provides training and technical assistance, and coordinates multiple initiatives across business, IT, and servicing departments.