Top Senior Operations Manager Jobs in Detroit, MI

The Senior Manager, DSNP Product Operations leads operational aspects of DSNP products, ensuring compliance, scalability, and efficiency through collaboration and performance oversight.

The Operations Manager will optimize support processes, develop analytics for customer health, manage tools and automations, and ensure scalability of service delivery.

Manage and optimize Revenue Operations, enhancing processes across Sales, Marketing, and Customer Success to improve productivity and forecasting accuracy.

Manage technology operations for global studios, optimize processes, support users, ensure compliance, and integrate AI solutions. Collaborate with IT and vendors.

Lead revenue and sales operations as a GTM chief of staff: design and enforce sales processes, manage forecasting and territory modeling, analyze sales metrics, align revenue systems and CRM, collaborate with finance on commissions and reporting, and drive cross-functional GTM initiatives to improve sales effectiveness and growth.

Serve as strategic sales/revenue operations partner for AMER Enterprise and MSP/MSSP, owning forecasting, pipeline health, quota design, capacity planning, compensation inputs, territory modeling, ROE governance, and executive reporting while partnering with Finance, RevOps Systems, and Channel teams.

The Deal Desk Operations Manager oversees deal structuring and operational execution, ensuring compliance and accurate billing for revenue-generating agreements. This role requires collaboration across teams and involves managing offshore resources while driving process improvements and governance in financial operations.

Lead revenue operations analytics, process optimization, and tooling to scale go-to-market performance. Build dashboards, improve forecasting, standardize lead and pipeline workflows, enhance CRM/data quality, and partner cross-functionally with Sales, Marketing, Customer Success, Finance, and Product to drive predictable revenue growth.

Lead monitoring center vendor relationships and operational performance, establish SLAs and SOPs, analyze metrics, drive continuous improvement, and build a Quality Assurance function to monitor, evaluate, coach, and implement quality technologies across Member Experience.

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Responsible for facilitating contract enablement requests and managing vendor relationships for Oncology discovery operations, ensuring timely and compliant delivery of resources.

The Coding Operations Manager oversees daily operations, focusing on client relations, performance reporting, employee management, and quality assurance. Responsibilities include maintaining customer satisfaction, managing team performance, conducting employee check-ins, and ensuring operational efficiency.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

The Manager for Training Operations leads LCoE's training projects, overseeing development, timeline management, collaboration with teams, and optimization processes. They implement content maintenance plans, drive process improvements, and identify automation and AI opportunities.

Manage day-to-day operations, including performance, billing, and PNL. Lead a high-performing team while ensuring compliance and driving KPI excellence in autonomous vehicle environments.

Lead the OPSS team to ensure operational data governance, master data accuracy, reporting and analytics, supplier oversight, and cost control. Provide management reporting, insights, and recommendations to improve cost efficiency, supplier performance, and operational decision-making while coordinating with Operations, Procurement, Finance, and Regional stakeholders.

Own and optimize end-to-end Salesforce and order-management workflows; translate business needs into technical requirements; lead cross-functional projects, testing, and releases; manage change, training, and documentation; and lead, coach, and prioritize work for a team of five to ensure consistent operational execution and scalability.

Lead execution of support organization initiatives: implement self-service and AI tooling, unify support across brands, build reporting/metrics and operational rhythms, drive process improvements and cross-functional alignment, document SOPs, and evolve into a strategic partner to VP of Support.

Lead Mission Lane's first-line operations risk function: build the team, define first- vs second-line accountability, partner with process owners to design controls, manage incident lifecycle, deliver executive risk reporting, and coordinate remediation with Legal, Risk, and Compliance.

Lead the Resource Planning team and manage capacity planning, resource assignments, and workforce forecasting. Support revenue operations and reporting using Salesforce/FinancialForce, produce executive reports and decks, drive process improvement, and lead operational cadences. Act as an operational lead for Services Transformation, partner with delivery leadership, and ensure data integrity and standardized processes across Professional Services.

The role involves leading the IDN growth and operations by building driver networks, overseeing compliance, and improving marketplace performance metrics. Key responsibilities include enhancing driver acquisition strategies, refining operational processes, and leveraging data for continuous improvement.

Lead and scale global QA operations by building governance, standardizing scorecards and calibration, managing regional QA leaders, delivering executive reporting, driving root-cause analysis and continuous improvement, and supporting audit readiness and client-facing quality governance.

This role involves managing recording, disbursement, escrow funding, and accounting operations, ensuring compliance and operational excellence. Responsibilities include oversight of processes, managing a team, and client engagement.

Lead Revenue Operations for Support and Professional Services by building processes, systems, and reporting to improve delivery, capacity planning, SLAs, and customer outcomes. Drive cross-functional initiatives, root-cause analyses, tech-stack optimization, and handoffs across Sales, CS, and Services to connect post-sales operations to retention and revenue.

Manage end-to-end proposal and RFP processes, coordinating with teams to enhance quality and efficiency while leveraging AI tools for improvements.