Top Tech Support Jobs in Charlotte, NC

As a Staff Technical Support Engineer, you will assist customers in resolving complex issues with Kong products, lead investigations into technical challenges, create knowledge articles, and innovate within the support team to enhance service delivery.

The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.

The Supervisor, IT Support manages IT Technicians, oversees hardware and software issues, maintains servers and workstations, troubleshoots support tickets, and acts as a project manager for IT projects. The role involves leading a team, ensuring high-quality service, and collaborating on process improvements.

As a Technical Support Engineer at Chainguard, you'll take ownership of customer issues related to Chainguard Images, ensuring timely resolution while communicating effectively with both technical and non-technical users. You'll document investigations, raise issues with engineering teams, and contribute to knowledge base content, all while collaborating across various teams to enhance customer experience.

The Technical Accounting Consultant is responsible for engaging with customers to understand their needs and demonstrate how FinQuery's solutions can address them. They will collaborate with sales, marketing, and product teams, provide feedback, develop sales strategies, document client requirements, and contribute to marketing content as a technical expert. A strong understanding of accounting standards and the ability to communicate complex concepts is crucial.

The Nucleus Solutions Technical Consultant-II is responsible for installing and troubleshooting technology offerings, providing technical support, analyzing computer systems, and managing customer expectations. The role involves understanding competitor offerings, engaging with customers in a practice, and coordinating product implementations. Travel is required up to 75% of the time.

This job posting is for candidates interested in potential future roles. It invites applicants to submit their resumes to be considered for upcoming positions, although there are no current openings.