Top Tech Support Jobs in Charlotte, NC

The JIRA Administrator will provide support for Atlassian tools like Jira and Confluence, aiming to increase user adoption through system improvements. Responsibilities include troubleshooting technical issues, driving collaboration, and mentoring support engineers. The role also involves maintaining customer focus and contributing to process enhancements.

As a Technical Trainer, you will design and deliver training sessions focused on integrations, automations, and the technical capabilities of Files.com. Your responsibilities include developing training programs, leading webinars, creating educational materials, and continuously updating content to address customer needs.

The Consultant II will be responsible for installing, configuring, supporting, and troubleshooting hardware and software in client environments. This role involves working with project teams on implementing collaboration solutions, providing Tier 2 support, developing proposals, and participating in project meetings to ensure timely and budget-compliant delivery of solutions.

The Implementation Technical Consultant at UJET oversees customer implementations of the UJET platform, ensuring timely execution and satisfaction. Responsibilities include managing project scopes, documenting requirements, configuring solutions, and building virtual agents using Google Dialogflow while contributing to process improvements.

As a Travel Support Consultant, you will provide exceptional customer service by handling queries related to bookings via email, calls, and live chat while utilizing your expertise in GDS and ticketing. You'll also gather client feedback to enhance the travel experience and support team operations with various administrative tasks.

The Production Support Engineer will be responsible for managing production and test environment issues, troubleshooting incidents, and ensuring effective communication with stakeholders. The role requires collaboration with teams to perform systems monitoring and participate in the management of maintenance activities. Additional responsibilities include providing status reports, enhancing production support processes, and managing incident management tools.

The Product and Transformation Consultant will coach, train, and advise clients to accelerate their business outcomes through workshops, custom learning plans, and strategic guidance. This role focuses on leading organizational transformations and delivering tailored solutions to enhance product and team effectiveness.