Top Senior Level Customer Success Jobs in Boise, ID

As a SaaS Client Experience Manager, you'll ensure client satisfaction by overseeing service delivery, addressing concerns, coordinating with account managers, and implementing new products. You'll also conduct client audits, manage escalated issues, and drive process improvements to enhance overall client relationships and outcomes.

The Senior Study Start-up Specialist is responsible for overseeing all Study Start-Up (SSU) activities, ensuring compliance with regulatory requirements, maintaining study data, guiding Clinical Trial Managers, and managing study budgets and contracts. This role requires collaboration with various stakeholders to optimize site activation and improve trial processes.

As a Senior Customer Success Manager at Sword Health, you will manage the client lifecycle for union customers, build strategic relationships, and demonstrate Sword’s value through performance monitoring and reporting. You will also advocate for customer needs internally and contribute to the development of account plans to enhance client success and satisfaction.

The Senior Customer Success Outcome Manager acts as a primary contact for large enterprise customers, ensuring alignment with strategic business goals. Responsibilities include engaging with executives, managing plans of action for issue resolution, and presenting success plans and business reviews. The role also involves collaborating with internal teams to enhance customer experience and navigating complex enterprise IT environments.

As a Technical Support Engineer, you'll diagnose and resolve complex customer issues related to Redis Enterprise Software, manage critical problems, and engage with engineering teams to provide solutions. Your role will involve troubleshooting production systems, analyzing performance issues, and facilitating communication across teams to ensure timely resolutions.

As a Digital Customer Success Manager at Alcon, you'll lead customer onboarding, manage relationships, provide training on digital health solutions, advocate for customer needs, monitor success metrics, and collaborate with sales and product teams for improvements.

As a Senior Manager of Customer Success at SOCi, you will lead and mentor a team of Customer Success Managers to enhance customer experiences and maximize the value of SOCi's SaaS platform. Responsibilities include overseeing customer success initiatives, managing enterprise-level client relationships, collaborating with various departments, and refining processes to ensure retention and growth.