Top Senior Analysis Reporting Jobs in Baltimore, MD

Lead workforce management strategy and operations for multi-brand contact centers. Manage WFM staff, forecasting, capacity planning, intraday operations, scheduling, analytics, and workforce technology (Genesys, Intradiem). Partner with Operations, Finance, Product, and vendors to drive process standardization, continuous improvement, and service-level attainment while implementing WFM tools and reporting across channels.

Partner with stakeholders to translate business needs into BI requirements, design and maintain BI solutions and semantic layers, analyze large payment datasets, enforce data governance and quality, deliver insights and reports, lead stakeholder meetings and training, mentor team members, and drive process improvements for data loading and analytics.

Document and reverse-engineer the client's ServiceNow data model and ITSM/CMDB processes. Design API-based incremental extraction into a Bronze layer and specify Bronze->Silver->Gold mappings. Define DNA crosswalk keys, data-quality gates and KPI confidence scoring, and support pipeline development, observability, and automated testing for ServiceNow as a source system.

Build and maintain batch ETL pipelines on Azure Databricks and Microsoft Fabric to ingest Workday and legacy systems into a governed medallion lakehouse. Develop Spark/Python/SQL transformations across Bronze/Silver/Gold layers, orchestrate and monitor workflows, implement data-quality checks, and model data for analytics. Lead-level engineers set standards, own complex integrations, mentor peers, and partner on platform and governance decisions.

Design and own a federated, multi-institution medallion lakehouse on Azure Databricks and Microsoft Fabric. Define federated multi-tenant architecture, Unity Catalog security, data ingestion from ERP/SIS/LMS/CRM/Workday, and platform standards. Provide hands-on architecture guidance, review designs, document decisions, and partner with governance, delivery, and engineering teams to enable production analytics at multiple institutions.

Support design, development, and implementation of a CMS-focused data warehouse program. Analyze and validate complex datasets, perform ad hoc and predictive analyses (including ML/fraud analytics), produce reports and metrics, provide QA and technical guidance, and streamline data processes using Excel, Power BI, Tableau, and SharePoint.

Transform commercial, market, consumer, and portfolio data into actionable insights. Build and maintain dashboards and KPI reporting, analyze performance and competitive trends, support pricing, assortment, and launch decisions, and deliver executive-ready recommendations while partnering with cross-functional teams to ensure data quality and commercial alignment.

As a Senior Data & Analytics Engineer, you'll lead data initiatives, manage a team, and ensure data quality while turning insights into actionable decisions across the company.

Design, build, and maintain scalable data architectures and pipelines (databases, data warehouses, data lakes) to support analysts and data scientists. Implement ETL/data integration, ensure data security and governance, optimize retrieval and performance, collaborate with stakeholders, and deploy solutions using cloud platforms and modern data processing frameworks.

Design, build, and maintain Power BI dashboards and data models using Snowflake and other cloud sources. Collaborate with data engineers/ETL teams, gather stakeholder requirements, implement DAX and Power Query transformations, ensure data governance and performance, and deliver analytics within Agile processes.

Own end-to-end analytics for the Pro product: build production data pipelines and dbt models, define north-star metrics, design dashboards and full-funnel reporting, lead A/B experimentation and causal inference, embed AI tooling, and deliver clear data-driven recommendations to product and leadership.