Top Entry Level Tech Support Jobs in Baltimore, MD

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Provides advanced technical support for Curam enterprise applications, owning customer issues from investigation through resolution. Responsibilities include analyzing logs and application behavior, troubleshooting complex problems, coordinating with development and product teams, communicating with customers, documenting solutions, and improving support processes. The role requires customer-facing technical expertise, software lifecycle knowledge, and participation in on-call rotations.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Provides technical support to customers through phone and email, manages and prioritizes support cases, tracks resolutions, and maintains customer satisfaction metrics. Supports sales, study management, marketing, and QA activities while developing expertise in Medrio’s SaaS platform and clinical research industry. The role includes structured onboarding, progressive responsibility, and collaboration with internal teams.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.