We are seeking a motivated Technical Support Representative to assist customers with basic technical issues involving software, computer systems, applications, and online services. The successful candidate should have basic technology knowledge, good communication skills, and a willingness to learn.
Full job description
The Remote Technical Support Representative will provide first-level technical assistance to customers experiencing difficulties with company products, applications, and services. The representative will identify technical problems, guide customers through troubleshooting procedures, and escalate advanced issues to the appropriate technical department.
Key responsibilities:
- Respond to technical support requests by phone, email, and chat.
- Troubleshoot basic software and connectivity problems.
- Guide customers through installation and setup procedures.
- Assist with password resets and account access issues.
- Document technical issues and resolutions.
- Escalate complicated technical problems.
- Follow technical support guidelines and procedures.
- Maintain professional communication with customers.
Qualifications:
- High school diploma or equivalent.
- Basic understanding of computers and software applications.
- Strong problem-solving and communication skills.
- Willingness to learn new technology.
- Ability to explain technical information clearly.
- Previous IT experience or certification is beneficial but not required.
Required skills: Troubleshooting, computer literacy, critical thinking, communication, patience, and problem-solving.
Skills Required
- High school diploma or equivalent
- Basic understanding of computers and software applications
- Strong problem-solving skills
- Strong communication skills
- Willingness to learn new technology
- Ability to explain technical information clearly
- Previous IT experience or certification
- Troubleshooting, computer literacy, critical thinking, patience, and problem-solving
What We Do
If it is really your dream house, office, kitchen or room, it’s a chance to make the vision come true, and we’re going to assist you to do that. Started in 1991 to 2004 in USA New York and 2004 in Canada, HJS Builders serves a range of building services aimed at providing the quality you’ve dreamed of
Why Work With Us
Throughout the years, our business has represented many different customers, and we take great pleasure in their happiness with our professional work. Our trained and seasoned architects and designers will closely assess your needs and help you transform them into practice. From planning your kitchen to building a cellar, our team will do anything
