WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
THE ROLE
Zeta Global is seeking a Senior Customer Success Manager, CRM. In this role, you will serve as a strategic partner to enterprise clients, helping them maximize the value of Zeta's marketing technology solutions to drive customer engagement, retention, and growth.
You will own relationships with a portfolio of clients, working closely with marketing leaders and cross-functional teams to develop data-driven strategies, optimize campaign performance, and deliver measurable business results. The ideal candidate brings a strong understanding of lifecycle marketing, a consultative approach to client relationships, and the ability to translate complex marketing challenges into actionable solutions.
RESPONSIBILITIES
- Own Strategic Client Relationships: Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients, building strong relationships with key stakeholders and understanding their business objectives, marketing strategies, and KPIs.
- Drive Loyalty Strategy & Performance: Partner with clients to develop and execute loyalty and lifecycle marketing strategies that improve customer engagement, acquisition, retention, and lifetime value.
- Deliver Data-Driven Insights: Analyze campaign performance, customer engagement trends, and marketing KPIs to identify optimization opportunities and provide actionable recommendations.
- Maximize Platform Adoption: Guide clients in leveraging Zeta's platform capabilities, ensuring they are effectively utilizing available solutions to achieve their marketing and business goals.
- Lead Strategic Business Reviews: Present campaign results, performance insights, and strategic recommendations to client stakeholders, demonstrating measurable value and identifying opportunities for continued growth.
- Support Client Retention & Growth: Proactively identify account risks, address client challenges, and partner with commercial teams to uncover opportunities for upselling, cross-selling, and expanding client relationships.
- Collaborate Cross-Functionally: Work closely with internal teams across Customer Success, Analytics, and Operations to execute client initiatives, resolve challenges, and deliver a seamless client experience.
- Champion the Voice of the Customer: Share client feedback, industry trends, and emerging needs with internal stakeholders to inform product enhancements and improve the overall customer experience.
- Drive Operational Excellence: Manage multiple client priorities, oversee key deliverables, and ensure timely execution while maintaining a high standard of client service.
REQUIREMENTS
- 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing.
- Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.
- Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.
- Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations.
- Excellent communication, presentation, and relationship management skills, with the ability to engage both technical and non-technical audiences.
- Strong project management and organizational skills, with the ability to balance multiple client accounts, competing priorities, and cross-functional initiatives.
- A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment.
NICE TO HAVE
- Experience working with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies.
- Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention.
- Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies.
- Understanding of marketing data, analytics, and campaign measurement.
LOCATION
This is a remote position based in the United States.
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $90,000 - $100,000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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Skills Required
- 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing
- Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies
- Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders
- Ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations
- Excellent communication, presentation, and relationship management skills
- Ability to engage technical and non-technical audiences
- Strong project management and organizational skills
- Ability to balance multiple client accounts, competing priorities, and cross-functional initiatives
- Proactive, solutions-oriented mindset and ability to thrive in a fast-paced, collaborative environment
- Experience with enterprise email service providers, customer data platforms, or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies
- Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention
- Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies
- Understanding of marketing data, analytics, and campaign measurement
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
