Analyzes business and customer requirements to define metrics, measurement frameworks, and scalable Tableau dashboards. Partners with stakeholders across life sciences, healthcare, and sales organizations to deliver consistent, data-driven insights. Documents BI standards, ensures metric accuracy and security compliance, demonstrates expertise in relevant data sources, and manages dashboard requests through a Jira backlog while meeting delivery timelines.

Leads Citizens’ enterprise semantic analytics strategy and AtScale-based semantic layer operating model. Establishes governed, auditable processes for requirements, metric definitions, modeling, validation, certification, deployment, and change management. Oversees BI platform strategy across Power BI, Tableau, Alteryx, and WebFOCUS, while driving natural language query capabilities, business adoption, partner delivery, executive governance, and distributed team leadership.

Develops and maintains Power BI dashboards and data models, defines KPIs with stakeholders, validates data accuracy, and collaborates with Data Engineering on optimized analytical models. The role documents data lineage and reporting assumptions, supports self-service BI through communications and training, and automates manual reporting processes. It requires SQL, Power BI, DAX, Power Query, data modeling, and data warehouse knowledge, plus strong communication and cross-functional collaboration skills.