Analyzes customer account data, SLA performance, service metrics, and escalations across delivery hubs. Builds Excel dashboards, pivot tables, scorecards, trackers, and leadership reporting materials. Partners with Operations to validate data, identify root causes, detect risk patterns, and support issue resolution. Maintains data integrity and governance while contributing to reporting standardization and process improvements.

Freelance Data Visualization Designer responsible for transforming complex datasets into polished, compelling visual narratives. The role involves uncovering insights, designing charts and visual systems, collaborating with strategists and writers, iterating on concepts, and presenting visualization rationale directly to clients. The engagement runs through October 9, 2026, at 40 hours per week, with Atlanta preferred and occasional travel required for key meetings.

Analyze sales performance, build and maintain reports/dashboards, identify trends, support forecasting and revenue impact analysis, and present actionable recommendations to sales leadership and executives to improve revenue and reporting processes.