Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Owns end-to-end renewals for a portfolio of existing customers, including quoting, contracts, forecasting, customer communications, and commercial execution. Identifies low-complexity upsell and cross-sell opportunities, responds to inbound inquiries, and partners with Customer Success, Sales, Finance, and Legal. Maintains CRM data and renewal forecasts while ensuring customer retention and smooth commercial transactions.

Leads requirements gathering and business analysis for medium to large insurance technology projects. Translates business needs into functional specifications, workflows, user stories, interface requirements, data mappings, and business rules. Supports underwriting and other insurance operations, validates requirements against design and testing documentation, investigates operational improvements, and collaborates with technical and cross-functional business teams. The role requires Guidewire experience and strong knowledge of insurance policy, claims, and billing processes.

Provides personalized financial solutions to credit union members in a retail in-store branch. Responsibilities include delivering excellent service, building relationships, assisting with loan and savings decisions, recommending appropriate accounts, introducing prospective members to credit union products, and ensuring follow-through. The role requires strong communication, teamwork, product knowledge, flexible scheduling, and the ability to support multiple in-store locations.

Provides facility-level HR and payroll support, including recruitment, applicant screening, onboarding, employee file maintenance, benefits administration, payroll validation, credential tracking, compliance, and corrective-action documentation. Coordinates with department heads, HR leadership, payroll and HRIS vendors, legal entities, and regulatory agencies while maintaining confidential employee records and ensuring employment and licensing requirements are met.

Monitor real-time contact center performance, agent adherence, staffing, call volume, and service levels. Manage intraday schedules, breaks, overtime, voluntary time off, and contingency responses. Produce dashboards and reports, escalate system issues, communicate trends to leadership, and collaborate with forecasting and scheduling teams to improve staffing accuracy and operational performance.

Manages customer relationships, sales opportunities, territory and account plans, quotations, pricing, revenue targets, and business development. Coordinates technical support, purchasing, accounts receivable, customer issue resolution, and supplier collaboration. Conducts customer visits, supports account strategies, maintains CRM records, and provides ongoing customer support within an assigned territory.

Manages complex client relationships in a banking center by completing transactions, opening consumer and business accounts, processing loan applications, and recommending financial products. The role handles escalated service needs, supports sales goals, maintains operational accuracy, follows regulatory and security requirements, and mentors associates. Responsibilities include cash and branch balancing, CRM documentation, digital banking enrollment, referrals to specialists, compliance with BSA, OFAC, CIP, and EDD standards, and assisting with audits and workflow improvements.

Leads the Product Support team’s daily operations, including scheduling, prioritization, escalations, training, documentation, and performance management. Oversees customer and technical issue resolution, monitors support metrics, improves workflows, reduces repeat contacts, and enhances first-contact resolution and customer satisfaction. Collaborates with Product Success, Engineering, Operations, and other teams to communicate recurring product issues and customer feedback. Also supports Asian-make programming and related product assistance.

Manage dealership finance and insurance transactions, sell financing and insurance products, maintain lender and insurer relationships, complete and verify financing paperwork, submit documents to lenders, and address customer concerns while ensuring accurate information and high customer satisfaction.

Supports regional marketing campaigns, communications, newsletters, events, webinars, lead management, CRM data maintenance, partner onboarding, marketing systems, and sales enablement. Maintains contact lists, project plans, event calendars, and marketing libraries while applying brand standards and collaborating with marketing, sales, training, and operations teams. The role provides hands-on experience in marketing operations, communications, events, and partner engagement.