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Artificial Intelligence • Mobile • Real Estate • Software
Provide Tier 2 customer support for Texada CloudLink customers in Australia/New Zealand (North American Pacific Time), troubleshooting issues, managing tickets, coordinating incidents, creating knowledge articles, delivering customer training, and collaborating with internal teams to improve application use and resolution times.
Artificial Intelligence • Mobile • Real Estate • Software
Provide Tier 2 customer support for Texada cloud and mobile applications (SalesLink/iQuote/ServiceLink) during Pacific Time hours. Troubleshoot issues, manage tickets and incidents, communicate updates, create knowledge articles and training documentation, test applications, identify trends, and coordinate with internal teams to advocate for customers. Support strategic Australian/New Zealand accounts and contribute to internal projects and process improvements.
