Position Overview
The Customer Success Representative (CSR) is responsible for building and maintaining relationships with assigned customers, ensuring their satisfaction, and driving their success with Texada's products and services. The ideal candidate will be a highly motivated and results-oriented individual with a strong understanding of customer relationship management and a passion for helping customers succeed.
Strategic Value
The Customer Success Representative (CSR) position is a pivotal role in fostering positive relationships with customers and driving their success with Texada's products and services. By actively engaging with customers, the CSR not only ensures their satisfaction but also plays a crucial part in retaining them and maximizing their value to the company.
Work location and travel
This position is remote/hybrid. Our home office is located in Mississauga, ON. Although there are no regular office days, you may be required to attend occasional meetings in person
How you will be contributing
- Develop and maintain strong relationships with assigned customers
- Understand customer needs and proactively identify opportunities for improvement
- Develop and execute tailored customer success plans
- Provide ongoing support and training to customers
- Manage and resolve customer issues and escalations
- Track and report on customer satisfaction metrics
- Collaborate with other teams to ensure a seamless customer experience
- Manage renewal & retention activities
- Stay up-to-date on Texada's products and services
- Participate in continuous learning and development to enhance customer success skills
What we are hoping to find in your background
- Bachelor's degree in business, marketing, or a related field
- 2-4+ years of experience in a customer-facing role
- Proven track record of success in building and maintaining customer relationships
- Strong understanding of customer relationship management best practices
- Proven ability to manage customer relationships at scale, demonstrating success in proactive, one-to-many engagement strategies
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in Google Suite and CRM systems
Who you will be working for
Serving leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada's software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency. www.TexadaSoftware.com
Our Core Values
- Purpose, Passion, and Pride: What motivates us day to day.
- Learning from Innovation: As long as we are learning, we are succeeding.
- Improvement, not Perfection: We are fanatical about improving our products, our processes, our team, our systems.
- Delivering our Long-term Vision Today: We are impatient to bring our vision to life.
- Being PowerfulTogether: We embrace our various strengths and diversity with a firm commitment to being more PowerfulTogether.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.
Texada fosters an inclusive and accessible environment. If you need assistance or an accommodation during the recruitment process, you may contact us at and we will work with you to support your request.
What We Do
Texada is the leading provider of modern SaaS & mobile solutions to equipment dealerships and rental houses. Texada’s platform enables complete Equipment Business Management (EBM), allowing dealerships and rental houses to holistically manage their customers and business across their sales, service, and rental operations. Texada’s Industrial CRM, Equipment Aware Service Management, and Intelligent Rental Management solutions include state of the art SaaS, mobile, and AI applications to automate and improve customer engagements and business operations from the office, to the shop, yard, and job site. With Texada’s purpose-built solutions, equipment dealerships and rental houses are fully equipped for success in their customer engagements and business productivity.
