I’ve built enough projects that flopped to know that it usually comes down to the same problem: The product was nothing more than a great collection of features.
We work so hard to build a customer base that we despair at the thought of ever losing one. But sometimes, your relationship has run its course, and it’s smarter to let them go.
Collecting feedback from customers is critical to building a successful product. Here’s how to cut through the noise and focus on what your customers need.
Answering ad-hoc support questions is a major part of being a team manager or a customer service representative. But what can you do when people still walk away dissatisfied even if you’ve answered all their questions?
