Customer Success Articles

Sorted By: Most Recent
Lawrence Snapp Lawrence Snapp
Updated on August 09, 2024

What Do People Want in a Mobile App?

Consumers increasingly want an app to interact with your brand. Our expert explains what they’re looking for from that experience.

Image: Shutterstock / Built In
Ruban Phukan Ruban Phukan
Updated on August 07, 2024

You’re a Great Partner to Your Best Clients. What About Everyone Else?

Many companies serve a small number of customers quite well but leave the bulk to fend for themselves. Fortunately, new automated solutions can empower you to offer white-glove service to even your smallest clients.

Image: Shutterstock / Built In
James De Roche James De Roche
Updated on June 20, 2024

How to Reposition Your Marketing Strategy for Customer Success

Customer retention and expansion starts with communicating value. Here’s how your marketing team can tell better stories and boost customer success. 

Image: Shutterstock / Built In
Joe Procopio Joe Procopio
Updated on June 18, 2024

Customer Loyalty Matters More Than Ever. Rewarding That Loyalty Is Mandatory.

If you don’t make your customer a VIP, your competitor will.

Image: Tada Images / Shutterstock / Built In
Eva Roethler Eva Roethler
Updated on June 03, 2024

Behind the Scenes of Udemy Business’s Success

Three Udemy sales and customer success leaders share insight into the business’s rapid growth on the B2B side.

Brand Studio Logo
Jeff Link Jeff Link
Updated on April 27, 2024

Apple’s Former VP of Retail Is Building Enjoy, a Premium Delivery Service

Operating out of mini warehouses on wheels, Enjoy’s technicians will set your new gear up for you.

Olivia McClure Olivia McClure
Updated on April 24, 2024

‘Win The World’ — Inside The Collaboration Fueling Miro’s CS Teams

Three customer success managers discuss how their teams drive global impact and cultivate camaraderie.

Miro
Brand Studio Logo
Olivia McClure Olivia McClure
Updated on April 24, 2024

Why Ellevation Education is the Perfect Match for These Former Teachers

Learn how three former educators transitioned from teaching to tech and how they create a sense of community among their peers.

Ellevation Education
Brand Studio Logo
Yale Reardon Yale Reardon
Updated on April 24, 2024

What’s the Key to Success in Sales? Your Mindset.

Sales is a tough job that involves hearing the word “no” a lot. Here’s how to handle it without losing your cool.

Image: Shutterstock / Built In

Related Topics