Members of Young Entrepreneur Council discuss how companies can make the best use of their customer relationship management tools.
When brand loyalty and reputation is on the line, an empathetic, human-centered, data-driven approach is what it takes to keep a thriving member base.
Getting new clients is hard. Keeping them is even harder. Here’s how to be better at both.
User personae are an established part of the UX toolkit, but predictive personae can take your design work to the next level.
What you should know about the controversial SaaS metric.
Customer success is an exciting, young field with a lot of potential for career growth for people who want to pursue it. These tips will help you to launch your CS journey.
Yes, but only if you leverage them correctly. Here’s how to make sure you do.
Maximize customer buy-in by putting yourself in their shoes. Here’s how writing your functional documentation can help you do it.
Previous tough times have improved SaaS. This time, it shouldn't be any different.
